About Redpen

Redpen is the perfect solution for professionals looking for an effective and efficient way to manage bug reporting and customer feedback. This innovative product makes tasks associated with addressing customer concerns easier than ever before. By automating the process of collecting essential information, it eliminates the need for manual inputting of data, streamlining the whole procedure. Redpen simplifies the feedback loop between customers and companies by providing a structured approach to expressing and critiquing ideas or suggestions. Not only does this reduce time spent trying to investigate or understand complex problems but it also enables teams to quickly troubleshoot issues with clarity and accuracy that weren’t possible before. With Redpen professionals can produce better results while also cutting down on unnecessary frustration - it’s truly a revolutionary tool that simplifies how teams interact with their customer base.

Screenshots & Videos

Pricing

Free Trial Not Available
Starts at $7.95. Offers Free-forever and Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

71%
Reviews

60%
Momentum

63%
Popularity

70%

Platforms Supported

Browser Based (Cloud)
Mobile App (iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Online

Redpen Features

Show Feature Explanation

Show Missing Features

Survey/ User Feedback Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

71%

Skip Logic

It hides the irrelevant pages or questions based on previous responses.

Survey Templates

Survey Templates consist of a complete set of questions using which you can start building surveys without spending much time.

Online Survey

Lets you run your survey through email, social media platforms, web forms, polls, quizzes and posts

Mobile Survey

A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go

Support Audio / Images / Video

Includes audio/ video/ images into the survey questionnaires to make it interactive

Site Intercept Survey

Captures value from your website visitors with targeted, engaging messages

Question Library

Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys

Question Branching

Allows respondents to screen questions and give answer to the relevant questions only

Phone Survey

It enables you to run your survey over telephones

Offline Response Collection

This feature lets you store all the collected data locally on the tablet, smartphone and mobile devices without the access of internet

Multiple Question Types

These question patterns are aimed at collecting statistical data from the respondents with accuracy

Kiosk Survey

This feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad

Embeddable Survey

It enables you to directly include your surveys on your own website

Email Distribution

This feature lets you send a custom email invitation for the survey to the respondents

Data Analysis Tools

Analyze feedbacks collected from both structured and unstructured sources in real-time

Custom Survey URLs

Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link

360 Degree Feedback

Captures and centralizes a holistic feedback of the target audience that helps in making business decisions.

Redpen Pricing

Free Trial

Not available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

Basic (For Developers) Free

Features

Browser Extensions - Safari | Chrome | Edge
Desktop Apps - Mac | Windows
Maximum Number of Users -10
Number of Tickets Per User Per Month - 20
Jira
Azure DevOps
Capture Screenshots
Annotate Screenshots
User Context - Foundational
Device Context - Foundational
Support - Email

Standard (For Developers) $7.95 $9.95 per month

Features

Browser Extensions - Safari | Chrome | Edge
Desktop Apps - Mac | Windows
Redpen Capture Widget (Web & Mobile) - Developer Mode Only
Maximum Number of Users -50
Number of Tickets Per User Per Month - 50
Jira
Azure DevOps
GitHub Issues - With user provided storage
Capture Screenshots
Annotate Screenshots
Screen Recording
Video Quality - HD (720), FHD (1080)
Screen Recording Length - 90 seconds
User Context - Enhanced
Device Context - Advanced
Application Context - Enhanced
Support - Email and Chat

Enterprise (For Developers) Custom

Features

Browser Extensions - Safari | Chrome | Edge
Desktop Apps - Mac | Windows
Redpen Capture Widget (Web & Mobile) - Developer Mode Only
Maximum Number of Users -Unlimited
Number of Tickets Per User Per Month - Unlimited
Jira
Azure DevOps
GitHub Issues - Up to 1 GB of stored data
Single Sign On
Custom Issue Tracking System Integration
Capture Screenshots
Annotate Screenshots
Screen Recording
Video Quality - HD (720), FHD (1080)
Screen Recording Length - Configurable
User Context - Advanced
Device Context - Advanced
Application Context -Advanced
Webhook Integration
Custom Branding
Mask Personally Identifiable Information - Add-On
Support - Email and Chat
Dedicated Account Manager

Basic (For Service) Free

Features

Redpen Capture Web Widget - 1
Platform Fees (one time) - Free
Number of Tickets Per User Per Month -50
Jira
Jira Service Management / Jira Service Desk
Azure DevOps
Capture Screenshots
Annotate Screenshots
User Context - Foundational
Device Context - Foundational
Support - Email

Standard (For Service) $199.95 $249.95 per month

Features

Redpen Capture Web Widget - 10
Platform Fees (one time) - $199.95
Number of Tickets Per User Per Month -200/month (Additional $50 for packs of 200)
Jira
Jira Service Management / Jira Service Desk
Azure DevOps
Capture Screenshots
Annotate Screenshots
Screen Recording
Video Quality - HD (720), FHD (1080)
Screen Recording Length - 90 seconds
User Context - Advanced
Device Context - Advanced
Custom Branding
Application Context - Advanced
Support - Email, Chat

Enterprise (For Service) Custom

Features

Redpen Capture Web Widget - Unlimited
Platform Fees (one time) -Contact Scales
Number of Tickets Per User Per Month - Unlimited
Jira
Jira Service Management / Jira Service Desk
Azure DevOps
GitHub Issues
Single Sign On
Custom Issue Tracking System Integration
Capture Screenshots
Annotate Screenshots
Screen Recording
Video Editor
Video Quality - HD (720), FHD (1080)
Screen Recording Length - Configurable
User Context - Advanced
Device Context - Advanced
Application Context - Advanced
Webhook Integration
Custom Branding
Mask Personally Identifiable Information - Add On
Support - Email, Chat, Phone
Dedicated Account Manager

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 14/09/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Redpen Pricing.