Quality Driven Software Reviews

Quality Driven Software allows us to survey our clients immediately after a clean. This enables us to catch issues before they blow up and lets people vent before posting on Google or Yelp. It also helped with our morale because we found that we were getting more 5 star reviews than we thought. When you only hear from the complainers, you feel like you are doing nothing right. This helped us confirm we are making the majority of our clients happy.

It is easy to forget to send the surveys if you don't make it part of your routine. But they have a concierge service to take care of this for you!

If you don't survey your clients, this is the way to do it!

I would like to see it integrate with Service Autopilot.

It's incredibly easy to setup and use. I love the fact that it's customizable, very user-friendly, visually appealing and constantly adding features based on feedback from users. I feel it helps us maintain close relationships with our clients as we grow, in a way that wouldn't be possible without this software.

It's not a dislike at all, but I'd love to have customizable icons I can use specific to my brand.

To achieve the ultimate success from this software, you'll want to take advantage of all the support and community that's available to you. We have done so and we consistently see an 85-90% response rate from our clients.

Wow. So much. We keep a good pulse on clients feelings towards their service (helps with keeping clients happy, and managing when to increase rates or hold off). It helps us discover when an employee needs extra training (we're able to get ahead of the problem), we're able to put a measurable focus on performance-based bonus'. Fills our staffs need for feedback.

My favorite thing about this software is that it’s so easy to use. Easy to create surveys; easy to send surveys; easy to sync the software with our scheduling software. I also love the customer service. So helpful. They make lots of great updates based on their customers requests/needs

This is a tough one. The software is great. I really can’t say that there’s anything i dislike.

I needed a way to effectively contact clients and find out how we’re done bf. Getting feedback from clients has been amazing. . GettOmg reviews is awesome.

QD gives you almost instant access to client satisfaction. No more spending hours calling clients to ask how their service was. Our clients love QD because it only takes a mouse click and there is space to leave comments. QD staff are amazingly helpful and they are open to client suggestions on new features. You owe it to yourself to bring QD to your company.

Only thing i dislike is when it's down for maintenance. But it doesn't last long.

Staff all have access to QD, they are able to check their quality from the comfort of their own homes. This helps staff improve performance.

Quality Driven Software helps my service business stay top notch on quality and let's my clients know I care about their opinion. They even send my surveys for me. The staff there has great responsiveness when I have a question. I haven't implemented the landing page feature yet but others tell me it's great for getting reviews or for having clients take action.

I haven't really found anything I just like as of yet.

As I mentioned above its main purpose is for quality control and online gaining reviews via the landing pages. Companies also use the internal survey scores to give bonuses to their employees and encourage good work.

Easy. Easy means my managers, and staff don't need me, once we have things up and running, and they USE IT. Great customer service, and responsive to feedback themselves, great people to work with.

I'd like it if they could handle multiple main surveys within the same log in and track separately.

You will love it. It's simple. They are adding features. Very responsive. If you have multiple branches or want to send multiple surveys and track with one log in you can't do that at this time, but check, it may be changing.

Higher staff engagement, catching client issues sooner, engaging clients with staff more via photos in surveys etc. Love the landing pages, we have increased our reviews on sites as a benefit.