Home/New SaaS Software/Novocall
Updated on: May 9, 2021
What is Novocall ?
Novocall - New SaaS Software

Novocall

Boost Website Conversion with Instant Callbacks
(109 Ratings) Write Review

Novocall is a Saas tool that helps websites convert more sales calls with features such as instant callbacks and flexible call scheduling. This is especially handy for users who face the issue of high traffic volume along with high website bounce rates. Instant calls work better than emails since a lot of time is saved on back and forth responses, boosting sales conversions. The tool begins the process by analysing the behaviour of the visitors, offering them free calls to a call rep via a minimalistic widget on the website. All that a prospect has to do is enter his/her number to get connected. They can also choose a time to schedule a call later. A two-way connection is then put up by Novocall, which is then integrated with the sales team and call centre.

Novocall Features

Novocall Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API NA Location / Phone Number Singapore, Singapore
Deployment SaaS/Web/Cloud Category New SaaS Software

Novocall Pricing

Pricing ModelQuotation Based
Team
Custom

Features

  • Call Automation
  • Call History: 180 days
  • Call Leads Export
  • Multiple Touch-points: Website Widget, Web Form
  • SMS Reminders to Follow-up Calls
  • Auto Follow-up on Missed Calls
  • Support Level: Email Support, Live Chat Support
  • Knowledge Base Access
  • Ad Analytics Integration (Google Analytics, Facebook Pixel)
  • Calendar Integration (Google Calendar, Outlook Calendar)
  • Integration to CRMs
  • Integration to Notifications: Slack, Flock
  • API Integrations: Zapier, Webhooks
Business
Custom

Features

  • Includes features of Team plan, plus
  • Call History: Unlimited
  • Multiple Touch-points: Website Widget, Facebook Lead Form, Web Form
  • Support Level: Dedicated (Chat, Call, WhatsApp)
  • Integration to Notifications: Slack, Flock, Microsoft Teams
  • API Integrations: Zapier, Webhooks, API
  • Call Routing based on Departments or Interest
  • Call Recording
  • Call Centre Integration (SIP)
  • Automation Strategy Consultation
Screenshot of the Vendor Pricing Page
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Disclaimer: The pricing details were last updated on 17/10/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Novocall FAQs

Novocall offers the following functionalities:

  • Lead Capture
  • Dashboard
  • Contact Import-Export

Learn more about Novocall features.

Novocall provides a custom pricing for their software.

Learn more about Novocall pricing.

No, Novocall does not offer a free plan.

Learn more about Novocall pricing.

No, Novocall does not provide API.

Ask the Community View Community

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Novocall Reviews

OVERALL RATING
4.8
Based on 109 Rating(s)
Rating Distribution
  • 75 %
  • 25 %
  • 0 %
  • 0 %
  • 0 %
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Source : g2crowd.com
(Reviewed on 20 February 2019)
"One of the best investments made in recent months"

What do you like best?

Customer support is phenomenal. I also admire how quickly this service makes progress.

What do you dislike?

No Matomo Analytics integration. I'm talking about events. I use Google Analytics too and this one is supported, but Matomo gives me different data, so I use both. Event integration with Matomo is almost the same as integration with GA, so I hope it will be implemented one day.

Recommendations to others considering the product

If you are considering any call back service you should definitely have a closer look at Novocall. I'm not the one who uses Novocall as a consultant, but I have been told by my colleagues many times that this was a smart choice.

What business problems are you solving with the product? What benefits have you realized?

I have not been thinking about a call back service until one day I realized that this is my preferable way of contact with companies that offer this kind of widget. And the reason is not money saving (as a client but time saving. I really hate waiting on the phone for a consultant so much. I do! So when I installed Novocall on our website I instantly realized that there are more people like me.

...more
Source : g2crowd.com
(Reviewed on 27 November 2018)
"The perfect solution if you're doing business by phone"

What do you like best?

Easy setup. Got it working in about 15 minutes and received first phone call the next day. Customizable widget (design and triggers.

What do you dislike?

I don't like that configuring the SMS text is only in the Team subscription plan.

What business problems are you solving with the product? What benefits have you realized?

I put the widget on my website so my clients can request the call from me. It's really convenient for them.

...more
Source : g2crowd.com
(Reviewed on 16 October 2018)
"Perfect for Digital Marketer"

What do you like best?

It was easy to use, it provides instant results which was able prove the value of my digital campaign in other channels that is hard to track.

What do you dislike?

It works as it is described. There is nothing notably to dislike.

Recommendations to others considering the product

Great if you are selling a complex product/service. Can consider joining their partners program.

What business problems are you solving with the product? What benefits have you realized?

Customer retention is a problem for most agencies. As i provide a new way of converting customers and is able to attribute it to my campaign, our customers will be happy and stay with us longer.

...more
Source : g2crowd.com
(Reviewed on 29 November 2018)
"Great Product and Awesommme Support!"

What do you like best?

One of the best things about Novocall is probably their team - they listen to their users and JJ responded to me within seconds! Setup took less than 20 minutes and when I had questions these guys got back to me at 2 am in the morning! Professionally looking end product. It does exactly what it says. Widget sits nicely on my Weebly website, looks very good and works flawlessly.

What do you dislike?

I can't integrate with my google calendar. The last thing I want is for a prospect to schedule a call with me and me not be able to return the call. Inability to handle different company names for different widgets and clients drives me nuts. No Zapier or webhooks yet so automation is out of reach for now.

Recommendations to others considering the product

Very flexible implementation. Give your website a more professional feel.

What business problems are you solving with the product? What benefits have you realized?

Easy to install, and you can have this up and running in minutes. Would recommend anybody who runs local marketing and lead generation. Or if you are a tech and/or marketing savvy business owner. I've tried chats but they've never worked

...more

Videos on Novocall

Novocall Introductory Video
Novocall Introductory Video

Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com