Zendesk Talk |
| Description | Twilio Flex is a programable communication platform designed for effective businesses, helping brands connect with their customers over text messages, voice/video call and email. To set up a communication network, the software either uses the Internet of Things, Elastic SIP Trunking, Phone Numbers or Short Codes. It accelerates the communication process by providing the widest breadth of communication mechanism. This way, Twilio Flex also saves 34% of the users’ operational expenses. The platform deploys a 100% cloud contact centre within days at which companies can adapt, inspect and adjust any part of the contact centre. Organisations can also provide relevant and contextual information to their agents for highly personalised interactions. With Twilio Flex, developers can respond to rapidly changing market conditions by making alterations in their applications. It also allows them to get feedback from individual customers and deliver the right outcome. The software helps to generate new business insights that further enhance operational strategies. Read more | MessageBird is an omnichannel cloud communication software that helps enterprises to get connected with their global customers via multiple channels such as Voice, WhatsApp, Live Chat, and more. The platform enables business owners to provide seamless customer support across different messaging channels. Further, users can also depend on the particular to create advanced communication processes that ensure higher customer engagement rates along with faster interactions, without writing any kind of codes. MessageBird lets organizations provide programmatic communications on a large scale. They can buy and use phone numbers, verify users, and manage contacts via REST APIs. Moreover, service providers can leverage the platform to access various communication channel that their customers love to use or are comfortable with. Detailed reports let users track their business growth and make real-time decisions as well. They get to identify the most active channel, monitor ticket wise handling times besides measuring SLA related performances. Read more |
| Pricing Options |
|
|
| SW Score & Breakdown |
|
|
| Organization Types Supported |
|
|
| Platforms Supported |
|
|
| Modes of Support |
|
|
| API Support |
|
|
| User Rating |
|
|
| Ratings Distribution |
|
|
| Review Summary |
Twilio Flex is generally well-received by users, garnering praise for its ease of use, customization options, and robust functionality. Many reviewers highlight its intuitive drag-and-drop interface, which simplifies the creation of customized workflows and applications. Additionally, users appreciate the flexibility of the platform, allowing them to tailor the system to their specific business needs. Furthermore, Twilio Flex is lauded for its comprehensive features, including omnichannel communication, AI-powered insights, and real-time analytics, which empower businesses to enhance customer engagement and optimize operations. |
MessageBird garners praise for its ease of use, reliability, and customer support. Users commend its intuitive interface, straightforward setup process, and the wide range of communication channels it offers. The platform's stability and uptime are consistently lauded, with users highlighting its dependability for critical business communications. Moreover, MessageBird's customer support team is frequently praised for its responsiveness, helpfulness, and willingness to go the extra mile. These positive sentiments are reflected in high user satisfaction ratings across multiple review platforms. |
| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
| Pricing Options |
|
|
|
Pricing Plans
Monthly Plans
Annual Plans
|
Active User Hour Plan $1.00 $1.00 per user Named User Plan $150.00 $150.00 per user / month |
General Custom SMS Custom Voice Custom Essentials (WhatsApp) $50.00 $50.00 per month Pro (WhatsApp) $150.00 $150.00 per month Enterprise (WhatsApp) Custom |
|
View Detailed Pricing
|
View Detailed Pricing
|
CloudContactAI
4.9 Based on 10 Ratings 
|
Messenger Communication Platform
4.7 Based on 10 Ratings 
|
|
| Screenshots |
+ 3 More
|
Not Available |
| Videos |
+ 2 More
|
|
| Company Details | Located in: California, United States | Located in: Amsterdam, The Netherlands |
| Contact Details |
Not available https://www.twilio.com/flex |
Not available https://www.messagebird.com/ |
| Social Media Handles |
Not available |
|
Looking for the right SaaS
We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.
Want more customers?
Our experts will research about your product and list it on SaaSworthy for FREE.
