MessageBird vs Infobip Comparison

Remove All ADD PRODUCT MessageBird Infobip	Remove MessageBird Cloud Communication Platforms (287 Ratings)	Remove Infobip Cloud Communication Platforms (68 Ratings)
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ADD PRODUCT	Remove MessageBird Cloud Communication Platforms (287 Ratings)	Remove Infobip Cloud Communication Platforms (68 Ratings)
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Overview

Summary

MessageBird is an omnichannel cloud communication software that helps enterprises to get connected with their global customers via multiple channels such as Voice, WhatsApp, Live Chat, and more. The platform enables business owners to provide seamless customer support across different messaging channels. Further, users can also depend on the particular to create advanced communication processes that ensure higher customer engagement rates along with faster interactions, without writing any kind of codes. MessageBird lets organizations provide programmatic communications on a large scale. They can buy and use phone numbers, verify users, and manage contacts via REST APIs. Moreover, service providers can leverage the platform to access various communication channel that their customers love to use or are comfortable with. Detailed reports let users track their business growth and make real-time decisions as well. They get to identify the most active channel, monitor ticket wise handling times besides measuring SLA related performances. ..show more

Infobip is a cloud-based platform that helps businesses communicate with their customers across various channels. It’s a platform built for speed, scale, and deliverability helping businesses create the perfect customer experience. It works to drive a better outcome for both – customers and businesses. Through the excellent communication channels, businesses can reach more customers with faster and reliable messaging including crystal-clear voice communications. Users can manage and create emails with a single integrated platform and deliver a better customer experience with WhatsApp Business API. Businesses can connect with customers globally using their favorite chat apps and stay engaged with Facebook Messenger. It works to reduce messaging costs and improve delivery rates in real-time. With personalized messages, users can create automated journeys with the platform. It allows users to always be available to support customers with smart chatbots. The live chat tool instantly helps to connect with customers over an app or website. The platform works to create rich customer profiles for targeted communication and craft customer journeys with automated workflows. ..show more

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

Amsterdam, The Netherlands

N/A

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	General Custom 1. Local SMS : Fast, reliable message delivery through our globally connected API. Inbound : Free Outbound : $0.006 per message 2. Voice Calling : Programmable enterprise-grade VoIP calling billed per second. Placing a Call : $0.006 per minute Receiving a Call : $0.0033 per minute 3. Text to Speech : Text to speech sent anywhere worldwide in 20 different languages. Outbound : $0.005 per message 4. Voice Numbers : Two-way communication and localized brand interactions in 50+ countries. Dedicated Number : $1.5 per month 5. SMS Numbers : Two-way communication and localized brand interactions in 50+ countries. Dedicated Number : $1 per month 6. Short code : Maximal throughput and country compliance via dedicated or shared short codes. Dedicated : $700 per month, with a one time setup fee of $1300 7. Lookup and HLR pricing : Accurate, detailed information on any phone number in the world. Lookup : Free Lookup and HLR pricing : $0.011 per request SMS Custom 1. Local SMS : Fast, reliable message delivery through our globally connected API. Inbound : Free 2. High-volume SMS : Access baseline bulk rates and ensure delivery of every last message via our fully redundant platform. Guaranteed Service Level Agreements Dedicated Account Manager Custom routing configuration Bespoke solutions For high volumes (contact the vendor) 3. SMS Numbers : Two-way communication and localized brand interactions in 50+ countries. 4. Lookup and HLR pricing : Accurate, detailed information on any phone number in the world. Lookup : Free Voice Custom 1. Placing a call : Place programmable calls on our fault-tolerant platform. Rates vary based on number type and call destination. To Landline : $0.006 per minute To Mobile : $0.006 per minute 2. Receiving a call : Receive programmable calls on our fault-tolerant platform. Standard : $0.0033 per minute 3. Voice Numbers : Two-way communication and localized brand interactions in 50+ countries. Dedicated Number : $1.5 per month 4. Text to Speech : Share your campaigns, notifications and alerts via voice message in any of our 20 offered languages. Outbound : $0.005 per message 5. Voice Recording : Automatically record, save, playback, and transcribe your Voice calls. Recording : Free Recording Storage : Free Stored for 90 days Auto Transcription : $0.0400 per minute 6. Answering Machine Detection : Automatically detect whether phones are mobile or landline and optionally leave a message. Recognition : Free 7. Lookup and HLR pricing : Immediately retrieve accurate, detailed information on roaming, validity and more about any number in the world. Lookup : Free Lookup and HLR pricing : $0.011 per request Essentials (WhatsApp) $50 /Month billed Yearly Everything you need to start talking to customers Features WhatsApp API First 15,000 session messages included : $ 0.02/ session message 1 Active WhatsApp channel 2 Message Templates $ 0.0085/ template message Messaging and ticketing Rich Media Capabilities End-to-end Encryption Standard Customer Support Pro (WhatsApp) $150 /Month billed Yearly A complete plan for small to medium businesses Features Includes features of Essentials plan, plus First 50,000 session messages included : $ 0.005/ session message 5 Active WhatsApp channels 20 Message Templates : $ 0.0085/ template message Enterprise (WhatsApp) Custom Communicate with your customers at scale Features Includes features of Pro plan, plus Custom session messaging rates : Tailored plan for your business Custom channel amount Unlimited Message Templates : Tailored plan for your business View Price Page	Infobip Custom Features Communication Channels Customer Engagement Platform and Connectivity View Price Page

Compare MessageBird vs Infobip

MessageBird

Infobip

Overview

TECHNICAL DETAILS

Pricing

SCREENSHOTS

INTEGRATIONS

ALTERNATIVES