What do you like best?
Simplicity, and all necessary features are available. Most of all what we like, is that our clients love it! The review platform is easy to utilize. Lawyers are inherently technology adverse and Logikcull breaks it down easily for them to understand in snippets. The carousal is probably the most helpful feature as clients are always looking to modify their review criteria on the fly and in this case we do not need to respond to their every search request as in other programs. The speed for the downloads is incredible and probably unmatched by any other programs I've used. This helps provide a quick turnaround for document productions, something that aids in quality control reviews after they're printed and also clients of course enjoy the fast turn around.
What do you dislike?
The inability to search in excess 1000+ records is limiting but workable if needed. Review sets need help. And access to the database on the fly could be very helpful but Excel downloads can be a workaround too. Sometimes uploads have a slight hangup when native files are not uploaded with a tiff and they cannot be rendered. It is difficult to work around some of the Logik issues because of the lack of access to the database. In this case, we do not usually use Logik as an "ECA" database which is early case assessment and can consist of an extraordinary amount of information in excess of 100+gb and millions of records. Frankly, it doesn't seem suited for large cases like that and is best for smaller reviews.
Recommendations to others considering the product:
Consider Logik if you are looking for a robust, simple, and clear review platform that all clients or employees can grasp due to its basic layouts and features, but still are looking for advanced features of a full review software. However if you are looking for something that can possibly handle extraordinary amounts of data and need specific database access (i.e. 500gb and SQL server access) then you will need to find something other than Logikcull. Logik is perfect for the regular lawyer or attorney that is not so technologically savvy, which the majority of our clients fall into this bucket. Because it is broken down simply for all users, Logik is our goto for our less savvy clients. We have found they do have some issues with other programs but generally enjoy using Logik and do actually request it at times. Indeed the best parts of Logik are the basic features and that they are highlighted on their application in the most upfront places.
The best example of this I can give is the review carousel which provides reviewers with the most requested filters and fields that can aid their review incredibly. For instance they can filter by upload, custodian, file type, email sender, email recipient, extensions, document types, custom user applied tags, automatically applied quality control (QC) tags, dates, family status, page count, file size, languages, domains, or companies. In addition if users need a more advanced search, they can look for the advanced search tools which provide an array of other search functionalities such as boolean searches, fuzzy searches, proximity searches, text searches, phrase searching, searching with wildcards, term boosting (which is one of the more unique features I have seen) or by field.
In addition, Logik gives you the ability to include custom fields which can come in handy. When importing, the ease of creating custom fields is noticeable and something not accomplished in other platforms I have used. Custom fields are a common use for our organization as we continue with our internal reviews and when something like tags cannot accomplish the needs of a field.
In the case of needed more data access, we use the CSV download which can be a bit slow and then upload to Excel, Access, SQL, or model in other programs. We use Logik to supplement our other programs but it is also robust as a stand-alone application if needed and if the project is correct for its use. While this can be a pitfall, it is probably a small price to pay for the features I've described above.
Another recommendation would be to consider the size of your reviews. If you have many documents and review sets, then Logik isn't the best selection for you because you need to manually assign review sets. That said, saved searches are available for users and if your users are a bit more advanced, they can certainly go ahead and do it themselves. Personally, we decline to give most of our users such access because they will probably be confused and we can more efficiently administrate the review rather than making our clients go at it alone.
Also Logikcull support is exceptional, always responding within minutes and at all times of the day. For instance we had requests at both 8am and 11pm one day, and Logik support was there to respond and solve our issues at those times. The proof is there with support,
What problems are you solving with the product? What benefits have you realized?
Solving the issue of having new client on-boarding lessons with a simple e-discovery software. Others are more robust and takes time. We aim to minimize downtime outside of review. Clients want specific criteria broken up for their reviews and that is what Logikcull provides. Minimizing time spent setting up search criteria and review sets is essential to first off making clients happy and reducing hours spent on the program. Logik has more than often been our go-to program for all clients as they can jump right into it. As we spend more time outside of the app, we can spend more time on problem solving for other issues which arise.