What do you like best?
The software is very user-friendly. With a short training, it is very easy to navigate all of the features and customize all of the platform's tools to fit your needs. The documents are also well organized within the system from the outset and easily searchable. Even more, the support staff has always been extremely helpful and readily accessible to problem solve any issues.
What do you dislike?
There are not many negatives I have come across, but as with any software, there is always room for improvement. Some of the features of the platform and services offered are also a la carte, which is beneficial from a pricing standpoint, but requires more specific knowledge of the platform's full capabilities at the outset so you can ensure you have everything you need.
Recommendations to others considering the product:
Make sure that you request everything you need up front, to the extent you know what you will need, so it can all be included in one package.
What problems are you solving with the product? What benefits have you realized?
I have made somewhat complex requests related to a large document review, which DWR was always very accommodating of. Notably, they took the time to brainstorm through these issues with me and figured out ways the software could support these complex requests, which obviously has been an outstanding benefit. The team has also been very flexible in terms of scheduling and preparing for large document productions.