What do you like best?
RelativityOne requires no infrastructure maintenance, heightened security, and using the R1SE is an absolute game changer! Regular updates so we get to use features faster, and a great support team to assist when the need arises. Active Learning has come a long way, and Analytics is a regular favourite of mine to demonstrate to clients and new users of Relativity.
What do you dislike?
Relativity Processing isn't as customisable/hands on as other tools like Nuix. And it's taken YEARS to get PDF's supported in the Viewer as an image format. This is something the Australian market has needed for a very long time. Thankfully it should be rolled out this year!!
Recommendations to others considering the product:
For the Australian market - R1 is implementing changes to be able to support PDF and Australian Protocol compliant document numbering. The new UI and fluidity of upgrades are going to be a gamechanger!
What problems are you solving with the product? What benefits have you realized?
Understanding datasets faster, being able to set up multiple ways to search and interrogate data. Active Learning is a HUGE benefit when you've got to get through vast amounts of documents for review. I like helping clients QC using different methods like TND, Email Threading and clustering to spot inconsistencies in coding. There's so many ways to re-purpose the existing tools in the system.