Joy Loyalty

About Joy Loyalty

Deep Dive with Clara AI

Joy is the powerful, flexible loyalty platform built for ambitious Shopify brands that refuse to settle for ordinary. Trusted by 10,000+ stores and consistently ranked top 3 to 5 in the Shopify loyalty category, Joy helps fast-growing merchants drive repeat orders and retention revenue without rigid templates or technical limits. Launch a points program, VIP tiers, and unlimited referrals in minutes. Then customize every rule, reward, and touchpoint your way. Joy ships 20+ onsite placements (loyalty page, widget, Customer Account blocks, checkout redemption, POS), 30+ curated integrations, Shopify Flow support, an advanced rule engine, and enterprise-grade APIs, webhooks, and Hydrogen headless support when you scale. Track what matters with Assisted Orders revenue, ROI, Customer Lifetime Value, and retention rate reports. Operate faster with the built-in AI Merchant Copilot and 40+ tools for analytics, reporting, and Shopify API operations. Backed by Avada with 24/7 live chat on every plan, white-glove migration with no downtime or data loss, and a dedicated account manager on the Ultimate plan. Free plan available. Paid plans from $29/month. Start in minutes. Scale without limits.

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Pricing

Free Trial Available
Starts at $29.00.
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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

74%
Reviews

60%
Momentum

60%
Popularity

60%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)
Individuals

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours, Online

Joy Loyalty Features

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Ecommerce Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

74%

Shopping Cart

Helps to select a product or service displayed on the website, order it and eventually helps with the purchasing process

Promotions Management

Supports and assists in handling several promotional or marketing activities of a company online

Multi-store Management

Provides technological help in electronically manage multiple stores using just a single platform

Loyalty Program

Assists in formulating effective strategies to encourage and convince customers to stay loyal to the brand/company

Customer Accounts

Facilitates maintaining and monitoring accounts of customers and records critical data concerning them

Product Configurator

Helps to configure or to design products almost exactly the way a specific customer wishes it to be

Order Management

Helps tracking, monitoring, supervising, and meeting deadlines concerning ordered goods in an automated and systematic way

Catalog Management

Helps managing and monitoring business product or service catalog

Email Marketing

Helps to do email marketing and customizes emails to make a good impression to audiences

Returns Management

Helps with the supply chain management including returns, gatekeeping, reverse logistics, etc.

Inventory Management

Helps in recording inventory to optimize and fulfill the requirement.

Channel Management

It is the process that assists businesses to develop various marketing strategies and techniques in order to reach out to the potential customer base as much as possible.

SEO Management

Allows to optimize the website to support easy indexing by search engines

Joy Loyalty Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription )

Starter Free

$0/month — Free forever.

Best for: New Shopify stores launching their first loyalty program.

Key features:

• Points program: earn on sign-up and orders, redeem for discounts

• Referral program (up to 150 referrals per month)

• Basic loyalty widget and branded loyalty page

• Loyalty email notifications

• 24/7 live chat support

• Knowledge base, video tutorials, and FAQs

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Essential $29.00 $29.00 per month

$29/month.

Best for: Growing Shopify brands that want advanced rewards and custom branding.

Key features:

• Everything in Starter, plus:

• Advanced rewards: birthday, write review, complete survey

• Free shipping and free product redemption

• Points expiration and point calculator on product, cart, and checkout pages

• Unlimited referrals

• 20+ loyalty placements including Customer Account blocks

• Advanced widget design with custom CSS

• Custom email sender

• Basic analytics and reporting

• Shopify Flow and Metafields integration

• 30+ third-party integrations

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Advanced $129.00 $129.00 per month

Best for: High-volume Shopify brands and Shopify Plus merchants scaling retention.

Key features:

• Everything in Essential, plus:

• VIP tiers (customizable by points, amount spent, or number of orders)

• Auto-applied member perks at checkout

• Checkout redeem block

• Shopify Plus checkout UI integration

• Enhanced analytics and reporting

• Advanced reports: Assisted Orders revenue, ROI, Customer Lifetime Value, retention rate

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Ultimate $499.00 $499.00 per month

Best for: Enterprise Shopify Plus merchants and headless commerce brands.

Key features:

• Everything in Advanced, plus:

• Dynamic point expiration (gradual expiry to prevent piled up balances)

• Tiers reassessment by points or total spend

• Checkout extensions (apply unused coupons at checkout, Shopify Plus only)

• Advanced rule engine (bonus points on weekends, holidays, minimum order value)

• Full REST API and event-based webhooks

• Hydrogen headless commerce support

• On-demand development from Joy's product team

• Dedicated server (optional)

• White-glove migration with no downtime and no data loss

• Personalized onboarding demo

• Dedicated account manager

• Priority support channel

• 24/7 Technical Support

Start Free Trial

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Joy Loyalty FAQs

What is Joy Loyalty?

Joy is a flexible loyalty platform built for Shopify merchants. It helps ambitious brands drive repeat orders and retention revenue through customizable points programs, VIP tiers, unlimited referrals, and 20+ onsite touchpoints.

Does Joy Loyalty work with Shopify Plus?

Yes. Joy is fully compatible with Shopify Plus, including Checkout UI integration, checkout extensions, customer account blocks, and POS Smart Grid. Shopify Plus merchants typically use the Advanced or Ultimate plans to access Plus-specific features.

Does Joy Loyalty support headless Shopify stores?

Yes. Joy supports Hydrogen headless commerce on the Ultimate plan. Combined with the REST API, webhooks, and Joy JS SDK, you can build fully custom loyalty experiences on headless storefronts.

Can I migrate from another loyalty app to Joy?

Yes. The Ultimate plan includes white-glove migration from your existing loyalty platform with no downtime and no data loss. Joy's product team handles customer points migration, tier reassessment, and workflow recreation. For lower tiers, self-service migration tools and documentation are available.

What languages does Joy Loyalty support?

Joy supports 30+ languages across the loyalty widget, loyalty page, emails, and customer-facing touchpoints, making it suitable for global brands serving multiple markets.