LogMeIn Resolve (formerly GoTo Resolve) Reviews

User Rating

4.5/5 (Based on 485 Ratings)

Rating Distribution

Excellent
61%
Very Good
32.6%
Average
4.3%
Poor
0.6%
Terrible
1.4%

User Sentiments

User Friendly Interface, Fast Remote Connections, Reliable Remote Access, Comprehensive Features

Unreliable Software/Connectivity Issues, High Pricing, Limited Mobile Device Compatibility, Confusing Unattended Access Setup

Do You Use LogMeIn Resolve (formerly GoTo Resolve)?

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Review Summary

Users commend GotoAssist's user-friendly interface, praising its intuitive design and ease of navigation. They appreciate the quick and reliable remote access capabilities, enabling seamless troubleshooting and issue resolution. Additionally, the ability to transfer files and collaborate with team members during remote sessions is a major advantage. However, some users have expressed concerns regarding occasional glitches and stability issues, particularly during screen sharing. Furthermore, a few customers have reported challenges with customer support, citing slow response times and a lack of resolution to their queries.

Pros

Easytouse interface and quick setup process.
Wide range of features including remote control, screen sharing, and file transfer.
Integrates with other GoTo products for a seamless experience.
Reliable and secure connection with endtoend encryption.

Cons

May experience occasional connection issues and slow response times.
Lack of advanced features compared to some competitors.
Can be expensive for small businesses or individuals.
Limited customization options for branding and personalization.

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Reviews

Ruban B

July 29, 2026 Source: G2.com

Centralized IT Solution with Robust Features

What do you like best about LogMeIn Resolve?

I like that LogMeIn Resolve centralizes remote support, ticketing, patching, and device management into one easy-to-use platform. It saves me time because I can troubleshoot issues, connect to unattended devices, and keep everything organized from a single dashboard instead of juggling multiple tools. I particularly appreciate the remote support, unattended access, ticketing, and automation features because they make it easier to fix issues quickly and support users without affecting them.

What do you dislike about LogMeIn Resolve?

I find the pricing for higher tier features to be an issue, and I also notice weaker support for Apple/Mac devices. It would be great if LogMeIn Resolve could make the Mac setup more seamless and reduce the number of permissions users have to manually approve.

What problems is LogMeIn Resolve solving and how is that benefiting you?

I use LogMeIn Resolve for remote support, managing endpoints, and solving IT issues efficiently. It saves time by combining patch management, unattended access, ticketing, and RMM features in one platform, reducing the need for multiple tools and handling offline issues, keeping devices secure and productive.

Prerana y

July 9, 2026 Source: G2.com

Easy, User-Friendly UI with Powerful 360° IT Management in One Console

What do you like best about LogMeIn Resolve?

The UI is very easy and user-friendly; along with it, it has a 360-degree IT platform tool to manage everything from a single console.

What do you dislike about LogMeIn Resolve?

Limited third party application patching

What problems is LogMeIn Resolve solving and how is that benefiting you?

It helps us in all kinds of reactive and proactive tasks and also helps in automating tasks.

Verified User in Information Technology and Services

May 18, 2026 Source: G2.com

IT support Easy-to-Use Patch Management and Remote Support in One Powerful Platform

What do you like best about LogMeIn Resolve?

Combining patch management with a remote support feature makes this product especially useful. It’s easy to use, so it isn’t a challenge even for junior staff, and they shouldn’t struggle to get up to speed. It also integrates multiple business units onto a single platform and, in my experience, outperforms most products available on the market.

What do you dislike about LogMeIn Resolve?

Recommendations to others considering LogMeIn Resolve?

Providing remote IT support through it is straightforward, and onboarding new admins onto the platform feels seamless. It’s also a steal given its low pricing. With the newly added AI features, the job gets done even faster.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Forgetting my signature key but that's more of a user problem

Brad M

May 12, 2026 Source: G2.com

Remote Control and MDM That Really Deliver

What do you like best about LogMeIn Resolve?

Remote control, along with MDM, is also very important.

What do you dislike about LogMeIn Resolve?

I’m a new user, and I haven’t mastered tenants yet.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Customer support and APK delivery have been the main highlights for us. We need APK delivery for each of our clients, and that made it a no-brainer to switch from TeamViewer.

Bill B

May 12, 2026 Source: G2.com

Clear End-User Visibility Makes Troubleshooting Easier

What do you like best about LogMeIn Resolve?

I like being able to see what an end user is talking about when they are describing the problem they are having.

What do you dislike about LogMeIn Resolve?

I'm trying to set up the helpdesk and integrate it with Teams and I am having some trouble getting it working like I think it should.

What problems is LogMeIn Resolve solving and how is that benefiting you?

We are able to assist remote workers much more efficiently than without it.

Steve W

May 12, 2026 Source: G2.com

LogMeIn Easy Patch Management and Remote Control

What do you like best about LogMeIn Resolve?

Easy Patch management and remote control

What do you dislike about LogMeIn Resolve?

Not enough feedback from update installs in process

What problems is LogMeIn Resolve solving and how is that benefiting you?

Weekly updates for remote users.

Kunjal H

May 8, 2026 Source: G2.com

Easy to Use Across Windows, Mac, and Mobile Devices

What do you like best about LogMeIn Resolve?

It’s easy to use, and it also offers support for Windows, Macs, and mobile devices.

What do you dislike about LogMeIn Resolve?

Support for admins using mobile devices can be slow and, at times, cumbersome.

What problems is LogMeIn Resolve solving and how is that benefiting you?

We mainly use it to monitor and manage internal IT users and systems across the globe. It also works well for unattended devices.

kwasi o

May 5, 2026 Source: G2.com

Remote access and inventory management is great benefits to our organization User-Friendly Interface That Makes Managing Devices Easy

What do you like best about LogMeIn Resolve?

I like the user interface and it appears to be user friendly to me

What do you dislike about LogMeIn Resolve?

If the MDM is fully integrated into the platform will be great. I don't like access it on a different website

What problems is LogMeIn Resolve solving and how is that benefiting you?

Able to do

Salvador G

May 5, 2026 Source: G2.com

Funciones de IA y facilidad de uso que destacan

What do you like best about LogMeIn Resolve?

Ease of use and it has everything I need in a single tool

What do you dislike about LogMeIn Resolve?

Lack of VPN use within the Resolve console.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Remote access, mobile access, and remote execution

Naim A

May 5, 2026 Source: G2.com

IT area; this benefits technicians for better performance Interfaz intuitiva, conexión segura e integración fácil en distintos sistemas operativos

What do you like best about LogMeIn Resolve?

I like its interface, the security in the connection of the devices, the ease of integration into different operating systems.

What do you dislike about LogMeIn Resolve?

Lack of VPN in the console within the Resolve environment

What problems is LogMeIn Resolve solving and how is that benefiting you?

connection with mobile devices, inventories, help desk, and performance analysis in the

LogMeIn Resolve (formerly GoTo Resolve) Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use LogMeIn Resolve (formerly GoTo Resolve)?

Review Summary

Pros

Cons

Ruban B

Prerana y

Verified User in Information Technology and Services

Brad M

Bill B

Steve W

Kunjal H

kwasi o

Salvador G

Naim A

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