Home/Help Desk Software
Updated on: March 8, 2021

Help Desk Software

Helpdesk can be defined as a function or resource set up to provide customers/end users with necessary information and satisfy their queries. A help desk software helps companies resolve customer grievances with greater efficiency and automate the entire workflow. The purpose of using it is to keep customers happy with prompt answers and automate customer services.

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Fastest Growing Help Desk Software

The Fastest growing Software award is given to the SaaS products registering the maximum growth across social media, web search and number of user reviews

Zoho Desk
#1
100

It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in... read more

Zoho Desk also won

Zendesk Support
#2
83

Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete... read more

Zendesk Support also won

TeamSupport
#3
78

TeamSupport is revolutionising customer support by ensuring optimal service at minimal prices, resulting in better RoI. From customer management to ticket management, products and inventory, collaborations, integrations, customer self-service, and reporting and analytics, this B2B customer support... read more

TeamSupport also won

Paldesk
#4
78

Paldesk is an Omnichannel Communication tool to convert visitors and customers. The software offers features of Live Chat, and Help Desk Software to meet the needs of your organization. The software integrates with Drupal, Zapier, Slack, WordPress, and more.

Paldesk also won

Front
#5
77

Front is an efficient yet easy to follow help desk software, which is available in both SaaS as well as Web-based version.It can be run on multiple platforms like Mac, Windows, Android and iOS. The software enables you to select owners for every messages, take care of customer complaints faster via... read more

Front also won

Halp
#6
77

Halp software is a Slack-First Ticketing System for Support Teams to manage responses. Assign, Prioritize, and Answer Requests from Slack in minutes. The software integrates with JIRA, Slack, Zendesk Support. Small, Medium and Large companies make use of the software.

Halp also won

Freshdesk
#7
77

A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel... read more

Freshdesk also won

HappyFox
#8
76

HappyFox is one of the most sought after help desk software that offers best possible customer support solution. This robust help desk ticketing system comes designed with all essential help desk features like SLA management, survey & feedback, help desk reporting, asset & task management,... read more

HappyFox also won

Dixa
#9
72

Dixa is a customer service tool for companies that aim to provide their customers with simple, unified, and engaging customer service. It functions as an end-to-end holistic platform with a call center, contact center, and a help desk all integrated into a single package. With an advanced routing... read more

Dixa also won

Reamaze
#10
70

Reamaze is a Help Desk platform to Support, Engage, and Convert Customers with Chat, Social, SMS, FAQ, and Email. Send Automated and targeted messages to customers. Chat with customers in Real-Time, and preview customer's message. The software integrates with Slack, Shopify, MailChimp, and more.... read more

Reamaze also won