What do you like best?
The new MerlinOne interface is cleaner and more user-friendly than the previous iteration. We delayed launching our use of Merlin until we were able to launch with the new UI. We love the ability and simplicity of editing metadata for multiple items post-upload.
The customer service Merlin provides is outstanding. Not only were they collaborative in helping us implement their system, they will periodically check in to make sure we are satisfied and not encountering any problems.
There have been a couple of times when we had local server issues unrelated to Merlin. Merlin contacted us when they detected an outage to check up and offer assistance.
What do you dislike?
The only major nitpick is the one recipient limit when emailing a download link. I understand the ability to send a download link to multiple recipients is coming with the next upgrade any day now.
Recommendations to others considering the product
The staff at MerlinOne is a great resource as they consider your needs and will offer suggestions for the best ways to utilize their systems, even if it leads to some additional fine tuning on their part.
What business problems are you solving with the product? What benefits have you realized?
As the national office of our organization, we were looking to provide an enterprise solution for storing and sharing assets between us and our 61 chapters (chapters no longer have to worry about purchasing additional local storage for their assets. We’re starting to use Merlin as a vehicle for collecting assets from our chapters for possible use in our national campaigns.