Zoho CRM vs Zoho One in August 2026

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zoho CRM

CRM Software

4.3 2,504 user ratings

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96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zoho One

Business Management Software

4.4 80 user ratings

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Overview

Description	Zoho CRM helps businesses of all size in maintaining a high standard of customer relations with its feature-rich software. The multichannel support feature lets your reach your customers via any medium, be it phone, live chat, email or through social media. With visitor tracking and email analytics, you can see what your customers are seeing and find opportunities for interaction. With pre-built and customizable KPIs, you can see where your team excels and where they need more training. Zoho CRM’s Blueprint ensures that the same level of attention is given to the right customers, even if the sales team grows. It makes sure that everyone in the team follows the right process. Read more	Zoho One platform is a business management platform built to provide users an aggregated system to transform their business's diversified activities into a more connected and dexterous organization. This suit believes in offering exclusive enriched features for the business edition that helps them attain more customers, scale their businesses, balance their accounts, and operate in collaborative and protective ways from every device with an easy password and login features. Zoho One software comprises more than 40 compatible mobile applications to run their entire businesses on one platform. Promoters or sellers can gain leads in one platform, generate invoices and quotes, close deals quickly, keep track of every critical metric, maintain projects and contracts, and sign contracts digitally using Zoho One. It additionally offers a sale-to -service feature that can be used to track and create bills for duration and expenses, and to maintain schedules within a budget. Moreover, marketers can track customer satisfaction and happiness using network promoter scores and ultimately develop the utmost understanding of every customer segment with Zoho. Read more
Pricing Options	Free Trial Available Starts at $14.0.	Free Trial Available Starts at $37.0.
SW Score & Breakdown	98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 100% Reviews 60% Momentum 70% Popularity 69%	96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 100% Reviews 60% Momentum 70% Popularity 69%
SaaSworthy Awards	# 2 Most Worthy # 7 Fastest Growing	# 8 Fastest Growing # 7 Most Popular

Technical Details

Organization Types Supported	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.3/5 2,504 user ratings	4.4/5 80 user ratings
Rating Distribution	Excellent 50.2% Very Good 34.3% Average 9.8% Poor 2.8% Terrible 2.9%	Excellent 66.3% Very Good 18.8% Average 5% Poor 5% Terrible 5%
User Sentiments	Ease of Use, Customizable Interface, Extensive Integrations, Affordable Pricing Slow Customer Support, Occasional Software Glitches, Limited Mobile Functionality, Complex Customization	Not Available
Review Summary	Zoho CRM receives positive reviews for its user-friendly interface and affordability. Users appreciate its comprehensive features, including lead tracking, contact management, and automation capabilities. However, some users report a steep learning curve and occasional glitches, particularly with advanced features. While customer support receives mixed feedback, Zoho CRM is highly recommended for businesses seeking an all-in-one solution to improve efficiency and customer relationships.	Not Available
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Pricing

Pricing Options	Free Trial Available Starts at $14.0.	Free Trial Available Starts at $37.0.
Pricing Plans Monthly Plans Annual Plans	Standard $14.00 $20.00 per user / month Professional $23.00 $35.00 per user / month Enterprise $40.00 $50.00 per user / month Ultimate $52.00 $65.00 per user / month	All Employee Pricing $37.00 $45.00 per month Flexible User Pricing $90.00 $105.00 per user / month
	View Detailed Pricing	View Detailed Pricing

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