Intercom |
| Description | Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It allows you to choose a toll free number for delivering your service. Using this software, you can receive unlimited inbound calls and also you can support your customers by making outbound calls. In addition it allows you to make concurrent calls to support multiple conversations from same number. It provides browser-based call center solution that allows you to manage all your calls from browser and does not require any phone hardware. Moreover, it allows you to record all calls that can be later used for QA. Read more | Zendesk Chat is a live chat solution that helps you better proactively engage with customers, as well as answering any questions, or resolving any issues, faster. By adding a chat widget (that is customizable to your brand) to your website, you can message customers in real time. You can send them triggered messages based on certain types of customer behavior. The analytics features allows you to monitor the volume of your chats, as well as how productive your agents are so you can make adjustments and improvements where necessary. Read more |
| Pricing Options |
|
|
| SW Score & Breakdown |
|
|
| SaaSworthy Awards | # 3 Most Worthy # 2 Fastest Growing | # 4 Highly Rated # 9 Most Popular |
| Organization Types Supported |
|
|
| Platforms Supported |
|
|
| Modes of Support |
|
|
| API Support |
|
|
| User Rating |
|
|
| Rating Distribution |
|
|
| User Sentiments |
Not Available
|
Ease of Use, Real-time customer communication, Efficient customer support ticket management, Extensive integrations Limited Customization, Occasional Software Glitches, Inconsistent Mobile App Performance, Unintuitive Trigger Functionality |
| Review Summary |
Not Available
|
Zendesk Chat, a popular customer service platform, garners mixed reviews across platforms. Users praise its ease of use, customizable features, and integration capabilities. However, some users express dissatisfaction with its pricing structure, occasional technical glitches, and limited reporting options. While users appreciate the platform's user-friendly interface and comprehensive features, they also highlight the need for improved reporting capabilities and more affordable pricing plans. |
| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
| Pricing Options |
|
|
|
Pricing Plans
Monthly Plans
Annual Plans
|
Lite Free Partner Edition $9.00 $9.00 per user / month Team $19.00 $19.00 per user / month Professional $49.00 $49.00 per user / month Enterprise $89.00 $89.00 per user / month |
|
|
View Detailed Pricing
|
Not Available |
|
|
|
| Screenshots |
+ 1 More
|
+ 4 More
|
| Videos |
|
+ 2 More
|
| Company Details | Located in: San Francisco, California | Located in: San Francisco, California |
| Contact Details |
888-670-4887 https://www.zendesk.com/talk/ |
888-670-4887 https://www.zendesk.com/chat/ |
| Social Media Handles |
Not available |
|
Looking for the right SaaS
We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.
Want more customers?
Our experts will research about your product and list it on SaaSworthy for FREE.
