Zendesk Talk vs Sharpen Comparison

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zendesk Talk

Call Center Software

4.3 88 user ratings

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80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Sharpen

Call Center Software

4.3 47 user ratings

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Overview

Description	Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It allows you to choose a toll free number for delivering your service. Using this software, you can receive unlimited inbound calls and also you can support your customers by making outbound calls. In addition it allows you to make concurrent calls to support multiple conversations from same number. It provides browser-based call center solution that allows you to manage all your calls from browser and does not require any phone hardware. Moreover, it allows you to record all calls that can be later used for QA. Read more	Sharpen is a contact centre management platform that enables companies to create perfect customer experiences. The platform can be used to coach and develop agents and provide them with the needed autonomy and tools, so they can work at their best level. Further, companies can provide their agents with complete customer information that helps to make better decisions. Thus making every customer touchpoint more personal. Sharpen allows users to plan and implement interactions and workflows with their business partners who share the same goals, which also improves the chances of overall success. The platform lets users streamline their processes, cut overhead costs and eliminate on-premises hardware expenses. It also offers custom reports to individual companies containing detailed insights that help them to take the right actions and make informed decisions. Thus improving the overall experiences of both agents and customers. Furthermore, Sharpen is a HIPAA, ISO27001 and SOC 2 Type II compliant platform through which it offers exceptional data security and privacy to individual users. Read more
Pricing Options	Free Trial Available Starts at $9.0. Offers Free-forever plan.	Free Trial Not Available
SW Score & Breakdown	90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 100% Reviews 84% Momentum 64% Popularity 65%	80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 80% Reviews 72% Momentum 60% Popularity 71%
SaaSworthy Awards	# 3 Most Worthy # 2 Fastest Growing	Not Available

Features

Total Features	10 Features	5 Features
Common Features for All	Auto Call Recording Automatically records all the ongoing calls. Call Monitoring Allows you listen to all inbound and outbound calls. Concurrency Support Allows you to manage multiple calls concurrently IVR Support Interactive voice recognition routes the caller to the right agent Inbound Call Center Allows you to receive an incoming call from customers Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Outbound Call Center Allows your agent to make outgoing calls Predictive Dialer Automatically dials to list of phone numbers Progressive Dialer Auto dials and connects agents to calls answered by live persons Queue Management (Calls) Allows you to control call queues and distributes call equally + 7 More - Show Less	Auto Call Recording Automatically records all the ongoing calls. Call Monitoring Allows you listen to all inbound and outbound calls. Concurrency Support Allows you to manage multiple calls concurrently IVR Support Interactive voice recognition routes the caller to the right agent Inbound Call Center Allows you to receive an incoming call from customers Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Outbound Call Center Allows your agent to make outgoing calls Predictive Dialer Automatically dials to list of phone numbers Progressive Dialer Auto dials and connects agents to calls answered by live persons Queue Management (Calls) Allows you to control call queues and distributes call equally + 2 More - Show Less

Technical Details

Organization Types Supported	Individuals Large Enterprises Medium Business Small Business	Individuals Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud	SaaS/Web/Cloud
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.3/5 88 user ratings	4.3/5 47 user ratings
Ratings Distribution	Excellent 49.4% Very Good 36.5% Average 10.6% Poor 2.4% Terrible 1%	Excellent 58.1% Very Good 25.6% Average 8.5% Poor 3.9% Terrible 3.9%
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Pricing

Pricing Options	Free Trial Available Starts at $9.0. Offers Free-forever plan.	Free Trial Not Available
Pricing Plans Monthly Plans Annual Plans	Lite Free Partner Edition $9.00 $9.00 per user / month Team $19.00 $19.00 per user / month Professional $49.00 $49.00 per user / month Enterprise $89.00 $89.00 per user / month	Sharpen Voice $5.00 $5.00 Sharpen Connect $15.00 $15.00 Sharpen Empower $109.00 $109.00
	View Detailed Pricing	View Detailed Pricing

Alternatives

	TalkDesk 4.5 Based on 6540 Ratings Zendesk Talk Vs TalkDesk Call Center Studio 4.7 Based on 63 Ratings Zendesk Talk Vs Call Center Studio Zendesk Chat 4.5 Based on 541 Ratings Zendesk Talk Vs Zendesk Chat Freshdesk Contact Center (Formerly Freshcaller) 4.2 Based on 196 Ratings Zendesk Talk Vs Freshdesk Contact Center (Formerly Freshcaller) Zendesk Support 4.2 Based on 5051 Ratings Zendesk Talk Vs Zendesk Support	Call Center Studio 4.7 Based on 63 Ratings Sharpen Vs Call Center Studio XCALLY 4.9 Based on 146 Ratings Sharpen Vs XCALLY Claritysoft 4.4 Based on 259 Ratings Callision contactSPACE 4.8 Based on 11 Ratings Sharpen Vs contactSPACE
	View All Zendesk Talk Alternatives	View All Sharpen Alternatives