Home/Call Center Software/Zendesk Talk vs osTicketUpdated on: March 2, 2024

Compare Zendesk Talk vs osTicket

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89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It allows you to choose a toll free number for delivering your service. Using this software, you can receive unlimited inbound calls and also you can support your customers by making outbound calls. In addition it allows you to make concurrent calls to support multiple conversations from same number. It provides browser-based call center solution that allows you to manage all your calls from browser and does not require any phone hardware. Moreover, it allows you to record all calls that can be later used for QA. ..show more

osTicket is an open-source helpdesk management software solution that offers both IT asset management and ticket management within the same head. The software is most suited for small and medium-sized enterprise customers. It offers a built-in portal for customers to submit their tickets and track the request status. The auto-assign option helps in automatically routing incoming tickets to the most appropriate departments and members according to their descriptions. On successful submission of tickets, an automated email response is sent out to the customers to keep them posted about the latest update on the queries/issues. osTicket also offers an interactive dashboard and different reporting modules that allow teams to prepare customized reports. The data-rich reports are crucial for the IT department and can be used to gain complete insight into the helpdesk operations like ticket handling procedures, and staffing levels. Additional features such as powerful ticket filter, help topics library ticket locking mechanism to avoid dual response, etc. make os Ticket a complete helpdesk package for enterprises. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Francisco, California / 888-670-4887

Alexandria, Louisiana / +1 318-290-3674

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Lite
Free

Features

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription
Partner Edition
$9 /User/Month

Access to telephony integrations & CTI toolkit for

Features

  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Team
$19 /User/Month

Features

  • Includes features of Lite plan, plus
  • Multiple phone numbers
  • Warm transfer
  • Text messaging
  • Call us from Web Widget
Professional
$49 /User/Month

Features

  • Includes features of Team plan, plus
  • Business hours
  • IVR phone trees
  • Call monitoring & barging
  • Call blocking
  • Conference calling
  • Call recording permissions
  • Agent recording controls
  • Request callback controls
  • Reports & real-time dashboards
Enterprise
$89 /User/Month

Features

  • Includes features of Professional plan, plus
  • Monthly diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand
  • Call offering time limit
  • Extended queue wait time
View Price Page
Open Source
Free

Features

  • Community Support
  • Email Integration Supported
Cloud Hosted
$9 /User/Month

Features

  • Powered by a support system
  • Email Integration Supported
  • Email & phone ongoing support
  • Free Walk-through Session
  • Managed Upgrades & Maintenance
  • Rock-solid infrastructure, guaranteed uptime
  • Daily Backups, Redundant Platform
Virtual Appliance
Custom

Features

  • Includes everything in Cloud-hosted plan, plus
  • Customized to fit your business needs
View Price Page

SCREENSHOTS

Zendesk Talk Screenshots
View 2 screenshot(s)
osTicket Screenshots
View 11 screenshot(s)

INTEGRATIONS

    NA
  • GitHub
  • Wix
  • Slack
  • Jira

ALTERNATIVES

Top alternatives to Zendesk Talk

Zendesk Chat
Zendesk Chat
Intercom
Intercom
Freshchat
Freshchat
TalkDesk
TalkDesk
CloudTalk
CloudTalk

Top alternatives to osTicket

Spiceworks Network Monitor
Spiceworks Network Monitor
Freshdesk Contact Center (Formerly Freshcaller)
Freshdesk Contact Center (Formerly Freshcaller)
OTRS
OTRS
GLPI
GLPI
Jira
Jira