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72% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zingtree logo
Call Center Software

4.4 94 user ratings

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76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Overview

Description Quickly build, deploy and analyze agent scripts with Zingtree. You can easily add agent scripts in any browser and can set up individual agent tracking to monitor your agents performance. It allows you to design agent scripts without coding by using Visual Designer. This software supports seamless integration with SalesForce and can be easily deployed in any CRM system. In addition, it has powerful analytics tools using which you can get performance summaries, track every session and can generate reports based on analysis. By maintaining history of every sessions the call transfer between agents is a hassle-free experience in Zingtree. Read more Whelp provide a truly omnichannel software solution for businesses to unify all existing traditional and modern customer support channels into one feature-rich platform. We help businesses to build one-to-one approach to customer support and service, convert leads faster into customers, learn everything about every customer from purchase and engagement history to most frequently asked questions. Read more
Pricing Options
  • Free Trial Available
  • Starts at $8.0. Offers Custom plan.
  • Free Trial Not Available
  • Starts at $299.0. Offers Free-forever plan.
SW Score & Breakdown

72% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    70%
  • Reviews
    60%
  • Momentum
    61%
  • Popularity
    75%

76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    73%
  • Reviews
    60%
  • Momentum
    63%
  • Popularity
    79%

Features

Total Features
2 Features
3 Features
Common Features for All
    Inbound Call Center Allows you to receive an incoming call from customers
    Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
    Outbound Call Center Allows your agent to make outgoing calls
    Inbound Call Center Allows you to receive an incoming call from customers
    Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
    Outbound Call Center Allows your agent to make outgoing calls

Technical Details

Organization Types Supported
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
Modes of Support
  • Business Hours
  • Online
  • Business Hours
  • Online
API Support
  • Available
  • NA

Reviews & Ratings

User Rating
4.4/5 94 user ratings
Not Available
Ratings Distribution
  • Excellent

    52.4%
  • Very Good

    38.9%
  • Average

    7.6%
  • Poor

    1.1%
  • Terrible

    0%
Not Available
  Read All User Reviews Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $8.0. Offers Custom plan.
  • Free Trial Not Available
  • Starts at $299.0. Offers Free-forever plan.
Pricing Plans
Monthly Plans Annual Plans

Starter $8.00 $8.00 per month

Professional $39.00 $39.00 per month

Business $79.00 $79.00 per month

Corporate $239.00 $239.00 per month

Enterprise Custom

Freemium Free

Medium $299.00 $299.00 per month

Premium $990.00 $990.00 per month

 
View Detailed Pricing
View Detailed Pricing

Alternatives

 

Screenshots & Videos

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Vendor information

Company Details Located in: United States Located in: New York, New York
Contact Details

Not available

https://zingtree.com/application/call-center.php

Not available

https://whelp.co/

Social Media Handles

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