XCALLY vs Whelp Comparison

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

XCALLY

Call Center Software

4.9 86 user ratings

Visit Website

76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Whelp

Call Center Software

Visit Website

Overview

Description

It is a multi-channel call center solution which is well equipped with bundle of features. Using its API open channel feature, you can develop your channels across social networks and can support your customers on their favourite social network sites. It also has real-time monitoring feature to track your agent’s performance and allows you to make dynamic changes in case of emergency needs. In addition, it allows you to build your own customized dashboards that helps to monitor and improve the performance of your caller support solution. It has internal messenger feature using which your agents can collaborate to solve customer issues. Read more

Whelp provide a truly omnichannel software solution for businesses to unify all existing traditional and modern customer support channels into one feature-rich platform. We help businesses to build one-to-one approach to customer support and service, convert leads faster into customers, learn everything about every customer from purchase and engagement history to most frequently asked questions. Read more

Pricing Options

Free Trial Not Available
XCALLY Offers Custom plan.

Free Trial Not Available
Starts at $299.0. Offers Free-forever plan.

SW Score & Breakdown

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

97%
Reviews

65%
Momentum

63%
Popularity

81%

76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

73%
Reviews

60%
Momentum

63%
Popularity

79%

Features

Total Features	9 Features	3 Features
Common Features for All	Auto Call Recording Automatically records all the ongoing calls. Call Monitoring Allows you listen to all inbound and outbound calls. IVR Support Interactive voice recognition routes the caller to the right agent Inbound Call Center Allows you to receive an incoming call from customers Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Outbound Call Center Allows your agent to make outgoing calls Predictive Dialer Automatically dials to list of phone numbers Progressive Dialer Auto dials and connects agents to calls answered by live persons Queue Management (Calls) Allows you to control call queues and distributes call equally + 6 More - Show Less	Auto Call Recording Automatically records all the ongoing calls. Call Monitoring Allows you listen to all inbound and outbound calls. IVR Support Interactive voice recognition routes the caller to the right agent Inbound Call Center Allows you to receive an incoming call from customers Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Outbound Call Center Allows your agent to make outgoing calls Predictive Dialer Automatically dials to list of phone numbers Progressive Dialer Auto dials and connects agents to calls answered by live persons Queue Management (Calls) Allows you to control call queues and distributes call equally

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	24/7 (Live rep) Online	24/7 (Live rep) Online
API Support	Available	NA

Reviews & Ratings

User Rating	4.9/5 86 user ratings	Not Available
Ratings Distribution	Excellent 88.4% Very Good 8.9% Average 2.7% Poor 0% Terrible 0%	Not Available
	Read All User Reviews	Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Not Available XCALLY Offers Custom plan.	Free Trial Not Available Starts at $299.0. Offers Free-forever plan.
Pricing Plans Monthly Plans Annual Plans	Plus Custom Omni-Gold Custom Dialer-Gold Custom Ultimate Custom	Freemium Free Medium $299.00 $299.00 per month Premium $990.00 $990.00 per month
	View Detailed Pricing	View Detailed Pricing

Alternatives

	RingCentral Contact Center 4.1 Based on 281 Ratings Call Center Studio 4.7 Based on 63 Ratings XCALLY Vs Call Center Studio HoduCC 4.8 Based on 20 Ratings XCALLY Vs HoduCC Novanet Cloud Contact Center XCALLY Vs Novanet Cloud Contact Center Aircall 4.4 Based on 1209 Ratings XCALLY Vs Aircall	DialedIn Zendesk Talk 4.3 Based on 2233 Ratings Whelp Vs Zendesk Talk LiveAgent 4.7 Based on 2506 Ratings Call Center Studio 4.7 Based on 63 Ratings Whelp Vs Call Center Studio XCALLY 4.9 Based on 146 Ratings Whelp Vs XCALLY
	View All XCALLY Alternatives	View All Whelp Alternatives