Home/CRM Software/WATI vs MessageBirdUpdated on: January 27, 2023

Compare WATI vs MessageBird

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90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
83% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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81% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
83% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

WATI is the ultimate WhatsApp Web CRM solution that works wonders for any business. It helps users to manage their contacts, start conversations, and also collaborate on customer engagements through WhatsApp. One can easily reach out to over 2 billion users via WhatsApp and make them customers. Right from helping to apply for a business account to linking it up with WhatsApp Business API and getting the tools ready to run the business, WATI does it all. With the all-in-one inbox for WhatsApp, users can collaborate with teams and enable team members to view, assign, and even respond to every client. One can also use pre-canned answers to respond quickly and consistently. It allows users to easily manage all subscribers, send personalized templates, apply filters, get appointment reminders, payment updates, and much more. Using the tool, one can communicate with customers easily and also send them messages or manage their contacts smoothly and systematically. ..show more

MessageBird is an omnichannel cloud communication software that helps enterprises to get connected with their global customers via multiple channels such as Voice, WhatsApp, Live Chat, and more. The platform enables business owners to provide seamless customer support across different messaging channels. Further, users can also depend on the particular to create advanced communication processes that ensure higher customer engagement rates along with faster interactions, without writing any kind of codes. MessageBird lets organizations provide programmatic communications on a large scale. They can buy and use phone numbers, verify users, and manage contacts via REST APIs. Moreover, service providers can leverage the platform to access various communication channel that their customers love to use or are comfortable with. Detailed reports let users track their business growth and make real-time decisions as well. They get to identify the most active channel, monitor ticket wise handling times besides measuring SLA related performances. ..show more

A forever-free customer relationship management software that provides solution to all your CRM needs. HubSpot CRM automates the tasks for your sales people which allows more work with less data entry. The interactions are tracked down automatically and a separate visual dashboard displays deals for total visibility. Now handle upto 1,000,000 contacts, users and storage without any expiration date all of it without paying a penny. With Hubspot CRM, you can also send emails in a personalized sequence which is delivered as per the schedule you set. Get notified whenever any lead opens your email so that you know how to follow-up with that particular lead. ..show more

Customer relationship management (CRM) can be summarised at its most basic level as the activity of managing contacts with customers and potential customers in order to boost sales and customer satisfaction. It also has the impact of improving the company's customer and market reputation. Companies used spreadsheets and lists to manage this process a few decades ago. CRM technology began to evolve in the early 1980s, with the advent of database marketing and the first contact management system. Without any development expertise, you can easily customise your CRM to work for you. You can edit deal stages, add as many columns as you like, manage many pipelines at the same time, and more. Integrate your email to communicate with your connections more effectively. Save time by automatically logging sent emails, keeping track of conversations, and using custom email templates. Receive automatic notifications when a lead opens or responds to an email so you can follow up at the appropriate moment. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Hong Kong, Sheung Wan

Amsterdam, The Netherlands

Cambridge, Massachusetts / +1 877 683 0497

Tel Aviv, Israel

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Premium
$49 /Month

Features

  • Contact management
  • Broadcast Messages
  • chatbot Builder
  • 5 Agents Included
  • Additional Agent: $30 per agent per month billed monthly / $25 per agent per month billed yearly
  • API access
  • Free 10 GB storage
  • Free 15000 customer per month, 50000 customers per year
  • Support messages per month
  • $0/005 per message after a free limit
View Price Page
General
Custom

1. Local SMS : Fast, reliable message delivery through our globally connected API.

  • Inbound : Free
  • Outbound : $0.006 per message

2. Voice Calling : Programmable enterprise-grade VoIP calling billed per second.

  • Placing a Call : $0.006 per minute
  • Receiving a Call : $0.0033 per minute

3. Text to Speech : Text to speech sent anywhere worldwide in 20 different languages.

  • Outbound : $0.005 per message

4. Voice Numbers : Two-way communication and localized brand interactions in 50+ countries.

  • Dedicated Number : $1.5 per month

5. SMS Numbers : Two-way communication and localized brand interactions in 50+ countries.

  • Dedicated Number : $1 per month

6. Short code : Maximal throughput and country compliance via dedicated or shared short codes.

  • Dedicated : $700 per month, with a one time setup fee of $1300

7. Lookup and HLR pricing : Accurate, detailed information on any phone number in the world.

  • Lookup : Free
  • Lookup and HLR pricing : $0.011 per request
SMS
Custom

1. Local SMS : Fast, reliable message delivery through our globally connected API.

  • Inbound : Free

2. High-volume SMS : Access baseline bulk rates and ensure delivery of every last message via our fully redundant platform.

  • Guaranteed Service Level Agreements
  • Dedicated Account Manager
  • Custom routing configuration
  • Bespoke solutions
  • For high volumes (contact the vendor)

3. SMS Numbers : Two-way communication and localized brand interactions in 50+ countries.

4. Lookup and HLR pricing : Accurate, detailed information on any phone number in the world.

  • Lookup : Free
Voice
Custom

1. Placing a call : Place programmable calls on our fault-tolerant platform. Rates vary based on number type and call destination.

  • To Landline : $0.006 per minute
  • To Mobile : $0.006 per minute

2. Receiving a call : Receive programmable calls on our fault-tolerant platform.

  • Standard : $0.0033 per minute

3. Voice Numbers : Two-way communication and localized brand interactions in 50+ countries.

  • Dedicated Number : $1.5 per month

4. Text to Speech : Share your campaigns, notifications and alerts via voice message in any of our 20 offered languages.

  • Outbound : $0.005 per message

5. Voice Recording : Automatically record, save, playback, and transcribe your Voice calls.

  • Recording : Free
  • Recording Storage : Free Stored for 90 days
  • Auto Transcription : $0.0400 per minute

6. Answering Machine Detection : Automatically detect whether phones are mobile or landline and optionally leave a message.

  • Recognition : Free

7. Lookup and HLR pricing : Immediately retrieve accurate, detailed information on roaming, validity and more about any number in the world.

  • Lookup : Free
  • Lookup and HLR pricing : $0.011 per request
Essentials (WhatsApp)
$50 /Month

billed Yearly

Everything you need to start talking to customers

Features

  • WhatsApp API
  • First 15,000 session messages included : $ 0.02/ session message
  • 1 Active WhatsApp channel
  • 2 Message Templates
  • $ 0.0085/ template message
  • Messaging and ticketing
  • Rich Media Capabilities
  • End-to-end Encryption
  • Standard Customer Support
Pro (WhatsApp)
$150 /Month

billed Yearly

A complete plan for small to medium businesses

Features

  • Includes features of Essentials plan, plus
  • First 50,000 session messages included : $ 0.005/ session message
  • 5 Active WhatsApp channels
  • 20 Message Templates : $ 0.0085/ template message
Enterprise (WhatsApp)
Custom

Communicate with your customers at scale

Features

  • Includes features of Pro plan, plus
  • Custom session messaging rates : Tailored plan for your business
  • Custom channel amount
  • Unlimited Message Templates : Tailored plan for your business
View Price Page
Free Tools
Free

Features

  • Contact management
  • Contact website activity
  • Companies
  • Deals
  • Tasks & activities
Starter
$50 /Month

Features

  • Marketing Hub Starter
  • Starts at 1,000 marketing contacts
  • Sales Hub Starter
  • Starts at 2 paid users
  • Service Hub Starter
  • Starts at 2 paid users
  • CMS Hub StarterNew
  • Operations Hub Starter
Professional
$1780 /Month

Features

  • Marketing Hub Professional
  • Starts at 2,000 marketing contacts
  • Sales Hub Professional
  • Starts at 5 paid users
  • Service Hub Professional
  • Starts at 5 paid users
  • CMS Hub Professional
  • Operations Hub Professional
Enterprise
$5000 /Month

Billed at $60,000/yr

Features

  • Marketing Hub Enterprise
  • Starts at 10,000 marketing contacts
  • Sales Hub Enterprise
  • Starts at 10 paid users
  • Service Hub Enterprise
  • Starts at 10 paid users
  • CMS Hub Enterprise
  • Operations Hub Enterprise
View Price Page
Individual CRM
Free

Upto 2 seats

Store and visualize your own contacts

Features

  • Up to 2 team members
  • Up to 1,000 contacts
  • Web forms to capture leads
Basic CRM
$12.5 /User/Month

For 3 Seats

  • $30 per Month billed Yearly
  • $37.5 per Month billed Mothly

Organize all your team’s leads, contacts, & deals

Features

  • Unlimited customizable pipelines
  • Unlimited contacts
  • Unlimited boards
  • Templates for lead, contact & deal management
  • iOS & Android apps
  • Unlimited free viewers
  • Create a dashboard based on 1 board

Based upon the Number of Seats, the pricing plan varies.

Standard CRM
$17 /User/Month

For 3 Seats

  • $42 per Month billed Yearly
  • $51 per Month billed Monthly

Automate sales processes and streamline communication

Features

  • Advanced account, contact, & deal management
  • 2-way email integration with Gmail and Outlook
  • Activity management
  • Quotes & invoices
  • Merge duplicate data
  • Custom CRM automations (250 actions per month)
  • Custom CRM integrations (250 actions per month)
  • Create a dashboard that combines 5 boards

Based upon the Number of Seats, the pricing plan varies.

Pro CRM
$30 /User/Month

For 3 Seats

  • $72 per Month billed Yearly
  • $90 per Month billed Monthly

Gain insights into your entire sales cycle and forecasting

Features

  • Sales forecasting
  • Email tracking & automations
  • Google Calendar sync
  • Sales analytics
  • Customizable email signatures
  • Custom CRM automations (25,000 actions per month)
  • Custom CRM integrations (25,000 actions per month)
  • Create a dashboard that combines 10 boards

Based upon the Number of Seats, the pricing plan varies.

Enterprise CRM
Custom

Manage pre- to post-sales with enterprise-level features

Features

  • Lead scoring
  • Team goals
  • Advanced analytics (dashboards up to 50 boards)
  • Account management
  • Documents for sales
  • Enterprise-scale automations & integrations
  • Enterprise-grade security & governance
  • Multi-level permissions
  • HIPAA Compliance
View Price Page

SCREENSHOTS

WATI Screenshots
View 2 screenshot(s)
MessageBird Screenshots
View 0 screenshot(s)
HubSpot CRM Screenshots
View 7 screenshot(s)
monday sales CRM by monday.com Screenshots
View 3 screenshot(s)

INTEGRATIONS

    NA
  • Zendesk Support
  • Amio
  • Zapier
  • WordPress
  • Freshdesk
  • Wufoo
  • LoginRadius
  • SnapEngage
  • BigCommerce
  • Salesforce
  • Pipedrive
  • Zapier
  • MailChimp

ALTERNATIVES

Top alternatives to WATI

SleekFlow
SleekFlow
ManyChat
ManyChat
Gupshup
Gupshup
Twilio Flex
Twilio Flex
AiSensy
AiSensy

Top alternatives to MessageBird

Plivo
Plivo
Sinch
Sinch
Intercom
Intercom
Zendesk Talk
Zendesk Talk
SendBird
SendBird