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4.5 222 user ratings

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Overview

Description WATI is the ultimate WhatsApp Web CRM solution that works wonders for any business. It helps users to manage their contacts, start conversations, and also collaborate on customer engagements through WhatsApp. One can easily reach out to over 2 billion users via WhatsApp and make them customers. Right from helping to apply for a business account to linking it up with WhatsApp Business API and getting the tools ready to run the business, WATI does it all. With the all-in-one inbox for WhatsApp, users can collaborate with teams and enable team members to view, assign, and even respond to every client. One can also use pre-canned answers to respond quickly and consistently. It allows users to easily manage all subscribers, send personalized templates, apply filters, get appointment reminders, payment updates, and much more. Using the tool, one can communicate with customers easily and also send them messages or manage their contacts smoothly and systematically. Read more ManyChat is a comprehensive messaging bot creation platform that helps companies in generating messaging bots for Instagram direct messages, Facebook Messenger and SMS. The platform enables users to create two-way chatbots to communicate with customers in real-time and grow brand value. ManyChat comes with a simple drag and drop interface that does not require any coding knowledge for building messaging bots. These chatbots help users to generate qualified leads, increase product sales, deliver instant support and increase customer engagement rates simultaneously. Apart from chatting with customers, chatbots can also be used to deliver newsletters, coupons, booking confirmations, promotions and other relevant data through SMS or email. Moreover, ManyChat facilitates real-time integration with external platforms, such as Shopify, MailChimp, Klaviyo, Google Sheets, Zapier, Hubspot, helping out users to generate personalised bots. Companies can either use pre-existing templates for bot creation or make out something useful from scratch as per requirements. Read more
Pricing Options
  • Free Trial Available
  • Starts at $40.00.
  • Free Trial Not Available
  • Starts at $10.00. Offers Free-forever plan.
SW Score & Breakdown

Technical Details

Organization Types Supported
  • Individuals
  • Large Enterprises
  • Medium Business
  • Small Business
  • Individuals
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
Modes of Support
  • Online
  • Online
API Support
  • Available
  • NA

Reviews & Ratings

User Rating
Not Available
4.5/5 222 user ratings
Ratings Distribution
Not Available
  • Excellent

    64.3%
  • Very Good

    27.2%
  • Average

    3%
  • Poor

    0%
  • Terrible

    5.5%
Review Summary
Not Available

Overall, users appreciate ManyChat's ease of use, customer support, and automation capabilities. They find it user-friendly, even for beginners, and praise its drag-and-drop interface and intuitive design. The platform's customer support is responsive and helpful, and users value their quick resolution of issues. ManyChat's automation features are also well-received, enabling businesses to streamline their communication and marketing efforts. However, some users have encountered occasional bugs and glitches, and a few have expressed concerns about the platform's pricing.

Pros & Cons
  • All-in-one inbox for WhatsApp
  • Collaboration with teams
  • Pre-canned answers for quick responses
  • Easy management of subscribers
  • Personalized templates and filters
  • Limited features compared to dedicated CRM solutions
  • May require additional integrations for advanced functionality
  • Can be overwhelming for small businesses with limited WhatsApp usage
  • Drag-and-drop interface for easy bot creation
  • Real-time communication with customers
  • Lead generation and sales growth
  • Integration with external platforms
  • Pre-existing templates for quick setup
  • Limited customization options for advanced users
  • Can be expensive for businesses with high bot usage
  • Occasional bugs and glitches reported by users
  Read All User Reviews Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $40.00.
  • Free Trial Not Available
  • Starts at $10.00. Offers Free-forever plan.
Pricing Plans
Monthly Plans Annual Plans

Premium $40.00 $49.00 per month

Free Free

Pro $10.00 $10.00 per month

 
View Detailed Pricing
View Detailed Pricing

Alternatives

 

Screenshots & Videos

Screenshots Chats
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MC Broadcast
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Videos Video Thumbnail
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Vendor information

Company Details Located in: Hong Kong, Sheung Wan Located in: San Francisco, California
Contact Details

Not available

https://www.wati.io/

Not available

https://manychat.com/

Social Media Handles

FAQs

What are the key differences between WATI and ManyChat?

WATI is a WhatsApp Web CRM solution, while ManyChat is a comprehensive messaging bot creation platform.

What are the alternatives to WATI?

The top alternatives to WATI are Gallabox, AiSensy, BusinessOnBot, ManyChat, and 360dialog.

Which SaaS products can ManyChat integrate with?

ManyChat integrates with Google Sheets, ActiveCampaign, Shopify, Zapier, and MailChimp.

Which product is better for customer engagement?

Both WATI and ManyChat offer features for customer engagement, such as chatbots and messaging capabilities.

How do the collaboration features of these products differ?

WATI offers team collaboration features within its WhatsApp inbox, while ManyChat does not have specific collaboration features mentioned.

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