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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Description | Bright Pattern is an omnichannel call centre software that enables companies to easily connect with their customers via call, email, text, chat, video and more. The software ensures consistency and quality within customer-specific interactions with the help of its built-in, omnichannel and AI-supported quality assurance capabilities. Further, with Bright Pattern, companies can provide their customers with effortless communicative services in real-time, besides enabling them to switch between channels while on call. The software helps agents to personalise customer experiences across all channels with the help of customer CRM data and key customer information accordingly. Large teams can depend on Bright Pattern’s omnichannel contact centre solution, in order to communicate with in-house team members or external clients. Bright Pattern also comes loaded with a plethora of CRM capabilities enabling users to track customer-specific journeys across different channels. Moreover, the software ensures seamless customer experiences and optimises call centre performance with AI-powered Omnichannel quality management facilities. Read more | Vert-Age Dialer is a call centre software that is used to increase business efficiency and productivity. With a personalised dashboard and interactive communication options, this software helps businesses to reach out to the right prospects with utmost accuracy. This software program is technically advanced to make the business process in call centres simpler and more productive. It also comes as a complete call centre platform to make outbound calls automated. Furthermore, the predictive dialer of the software dials a list of phone numbers and connects answered calls directly to the agents. Vert-Age Dialer contains different dialling modes backed by an answering machine detection facility. It also ensures agent productivity at a low cost, besides providing an IVR and skills-based routing facility that delivers outstanding customer experiences on the go. Businesses can also store customer records in one place and manage proper follow-ups with its Customised CRM feature. Other features of Vert-Age Dialer include cloud-based solutions, ticket management, missed call services and chatbot/voice bot. Read more |
Pricing Options |
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SW Score & Breakdown |
92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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SaaSworthy Awards | # 6 Most Popular |
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Total Features |
10 Features
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10 Features
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Common Features for All |
Auto Call Recording
Call Monitoring
Concurrency Support
IVR Support
Inbound Call Center
Live Chat
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management (Calls)
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Auto Call Recording
Call Monitoring
Concurrency Support
IVR Support
Inbound Call Center
Live Chat
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management (Calls)
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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API Support |
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User Rating |
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Ratings Distribution |
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Review Summary |
Reviewers value Bright Pattern's ease of use, customizable features, and reporting capabilities. It is praised for its ability to handle high call volumes and complex customer interactions, as well as its omnichannel capabilities, allowing businesses to communicate with customers through various channels seamlessly. Reviewers also highlight the platform's scalability, making it suitable for businesses of all sizes. However, some users mention occasional technical glitches and limited reporting options as areas for improvement. Overall, Bright Pattern is generally well-received for its user-friendly interface, robust feature set, and ability to enhance customer communication and satisfaction. |
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Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Bright Pattern Others |
Vert-Age Dialer Custom |
View Detailed Pricing
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View Detailed Pricing
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Genesys PureConnect
4.5 Based on 287 Ratings
RingCentral Contact Center
4.1 Based on 281 Ratings |
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Screenshots | Not Available | |
Videos |
+ 2 More
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+ 2 More
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Company Details | Located in: South San Francisco, California | Located in: Noida, India |
Contact Details |
+1 650 529-4099 https://www.brightpattern.com/ |
0120 696 7401 https://www.vert-age.com/ |
Social Media Handles |
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