UVdesk vs osTicket vs HESK in June 2026

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83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

UVdesk

Help Desk Software

4.6 7 user ratings

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95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

osTicket

Help Desk Software

4.6 58 user ratings

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89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

HESK

Help Desk Software

4.5 12 user ratings

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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zendesk Support Suite

Help Desk Software

4.3 7,211 user ratings

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Overview

Description	UVdesk provides an open-source helpdesk solution to help enterprises achieve efficiency in rendering services to the customers. The software comes with a range of helpdesk features and modules that allows brands to set up a robust customer support platform. Its ticket managing system automatically allots ticked IDs to the customer queries, sorts the tickets as open, pending and closed and sends notifications for all the updates of one’s account right on the portal. UVdesk also connects with all major e-Commerce platforms that allow the support department of an enterprise to fetch all order related details, authenticate the same, and understand queries easily. Moreover, the Seller Central Messaging system converts all customers’ messages from Amazon into tickets so that the support team can provide resolutions directly from the UVdesk platform. There is also a support knowledgebase library creator Bianka. It is a floating button that offers swift support to the customers with the help of a ton of FAQs and general help articles. All these features of UVdesk help a brand to build a robust and automated customer support helpdesk. Read more	osTicket is an open-source helpdesk management software solution that offers both IT asset management and ticket management within the same head. The software is most suited for small and medium-sized enterprise customers. It offers a built-in portal for customers to submit their tickets and track the request status. The auto-assign option helps in automatically routing incoming tickets to the most appropriate departments and members according to their descriptions. On successful submission of tickets, an automated email response is sent out to the customers to keep them posted about the latest update on the queries/issues. osTicket also offers an interactive dashboard and different reporting modules that allow teams to prepare customized reports. The data-rich reports are crucial for the IT department and can be used to gain complete insight into the helpdesk operations like ticket handling procedures, and staffing levels. Additional features such as powerful ticket filter, help topics library ticket locking mechanism to avoid dual response, etc. make os Ticket a complete helpdesk package for enterprises. Read more	In the bustling hub of customer service, HESK help desk software emerges as the go-to solution for thousands of professionals dedicated to resolving customer issues efficiently. With its robust asset management capabilities, insightful reports, and analytics, HESK streamlines the entirety of the support process into one comprehensive workspace. The platform allows teams not only to track and organize customer inquiries but also to anticipate needs and proactively address them through a detailed knowledge base. This proactive approach empowers customers to find quick solutions to common problems, enhancing overall satisfaction. And for queries that require a more personal touch, the system simplifies the process of submitting questions, ensuring that from the moment a support ticket is issued, every customer concern is treated with diligence and care, keeping both customers and support teams in harmonious sync. Read more	Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. Read more
Pricing Options	Free Trial Available Starts at $16.0. Offers Free-forever plan.	Free Trial Not Available Starts at $12.0. Offers Free-forever and Custom plan.	Free Trial Not Available Starts at $24.91.	Free Trial Available Starts at $19.00.
SW Score & Breakdown	83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 77% Reviews 77% Momentum 70% Popularity 75%	95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 98% Reviews 83% Momentum 64% Popularity 78%	89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 95% Reviews 72% Momentum 64% Popularity 69%	88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 100% Reviews 78% Momentum 64% Popularity 63%
SaaSworthy Awards	# 8 Fastest Growing # 18 Highly Rated	# 9 Most Popular # 5 Fastest Growing	# 6 Fastest Growing # 20 Fastest Growing	# 7 Fastest Growing # 12 Fastest Growing

Features

Total Features	8 Features	17 Features	15 Features	20 Features
Common Features for All	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way IT Asset Management Helps to automate the full IT lifecycle of software and hardware assets on a single platform Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Surveys and Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 4 More - Show Less	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way IT Asset Management Helps to automate the full IT lifecycle of software and hardware assets on a single platform Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Surveys and Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 13 More - Show Less	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way IT Asset Management Helps to automate the full IT lifecycle of software and hardware assets on a single platform Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Surveys and Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 11 More - Show Less	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way IT Asset Management Helps to automate the full IT lifecycle of software and hardware assets on a single platform Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Surveys and Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 14 More - Show Less
Unique Features	AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more. Multi-brand Help desk Allows to manage multiple support portals on a single platform by offering product differentiation and branding features Multi-language Support Available in multiple languages to support global customers	AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more. Multi-brand Help desk Allows to manage multiple support portals on a single platform by offering product differentiation and branding features Multi-language Support Available in multiple languages to support global customers	AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more. Multi-brand Help desk Allows to manage multiple support portals on a single platform by offering product differentiation and branding features Multi-language Support Available in multiple languages to support global customers	AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more. Multi-brand Help desk Allows to manage multiple support portals on a single platform by offering product differentiation and branding features Multi-language Support Available in multiple languages to support global customers

Technical Details

Organization Types Supported	Individuals Large Enterprises Medium Business Small Business	Individuals Large Enterprises Medium Business Small Business	Individuals Large Enterprises Medium Business Small Business	Individuals Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available	NA	Available

Reviews & Ratings

User Rating	4.6/5 7 user ratings	4.6/5 58 user ratings	4.5/5 12 user ratings	4.3/5 7,211 user ratings
Rating Distribution	Excellent 57.1% Very Good 42.9% Average 0% Poor 0% Terrible 0%	Excellent 69% Very Good 25.9% Average 5.2% Poor 0% Terrible 0%	Excellent 66.7% Very Good 16.7% Average 16.7% Poor 0% Terrible 0%	Excellent 59.3% Very Good 27.2% Average 4.4% Poor 1.3% Terrible 7.9%
User Sentiments	Excellent Customer Support, User-Friendly Interface, Open-Source Flexibility, Extensive Customization Inadequate Documentation, Occasional Software Bugs, Limited Scalability, Slow Customer Service Response Times	Ticket Management, Customization Options, Email Integration, Ease of Use Outdated UI Design, Limited Third-Party Integrations, Complex Configuration, Lack of Reporting Functionality	Not Available	Extensive Integrations, Comprehensive Reporting Functionality, Easy to Use Interface, Helpful Knowledge Base Slow Support Response Times, Lack of Advanced Chat Features, Inflexible User Management, Confusing Navigation
Review Summary	Customer feedback on UVdesk, a helpdesk solution, highlights both its strengths and weaknesses. Reviewers appreciate its user-friendly interface, customizable features, and efficient ticket management capabilities. However, concerns are raised regarding occasional bugs and stability issues, along with limited integrations and reporting features. Users also express mixed opinions on the quality of customer support, with some commending its responsiveness and others finding it inadequate. Overall, UVdesk seems to deliver a solid helpdesk solution with room for improvement in stability, integrations, and customer support efficiency.	osTicket is a popular open-source help desk system praised for its ease of use and customization options, making it ideal for small businesses and internal teams. Users find its integration with email systems seamless, allowing for quick ticket creation and efficient management. While users appreciate its free self-hosted option, some point to outdated design and limited reporting functionality as drawbacks. Despite these shortcomings, osTicket remains a valuable tool for streamlining support processes and organizing customer inquiries.	Not Available	Zendesk Support is widely praised for its user-friendly interface, customizable features, and robust reporting capabilities. It is particularly lauded for its ability to streamline customer service processes, facilitate effective agent collaboration, and enhance customer satisfaction. However, some reviewers have expressed concerns about its pricing structure and the occasional occurrence of technical glitches. Additionally, some users have found the reporting functionality to be somewhat limited.
Pros & Cons	User-friendly interface and customizable features Efficient ticket management capabilities Integrates with major e-commerce platforms Occasional bugs and stability issues Limited integrations and reporting features Mixed opinions on customer support quality	Built-in customer portal for ticket submission and tracking Auto-assign option for efficient ticket routing Interactive dashboard and customizable reporting modules May not be suitable for large enterprises Limited integrations compared to other help desk solutions Lack of advanced features found in some competitors	Robust asset management capabilities and insightful reports Integrated knowledge base for proactive customer support Simplified ticket submission process for customers May not be as feature-rich as some competitors Limited integration options Lack of advanced customization capabilities	Not Available
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Pricing

Pricing Options	Free Trial Available Starts at $16.0. Offers Free-forever plan.	Free Trial Not Available Starts at $12.0. Offers Free-forever and Custom plan.	Free Trial Not Available Starts at $24.91.	Free Trial Available Starts at $19.00.
Pricing Plans Monthly Plans Annual Plans	Open Source Free Pro $16.00 $22.00 per month Enterprise $30.00 $36.00 per month	Open Source Free Cloud Hosted $12.00 $12.00 per month Virtual Appliance Custom	HESK Cloud $24.91 $29.99 per month HESK Cloud Plus $41.58 $49.99 per month	Support Team $19.00 $25.00 per user / month Suite Team $55.00 $69.00 per user / month Suite Professional $115.00 $149.00 per user / month Suite Enterprise $169.00 $219.00 per user / month Suite Team (Employee Service Suite) $55.00 $69.00 per user / month Suite Growth (Employee Service Suite) $89.00 $115.00 per user / month Suite Professional (Employee Service Suite) $115.00 $149.00 per user / month Suite Enterprise (Employee Service Suite) $169.00 $219.00 per user / month
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Alternatives

	HelpDesk 4.4 73 ratings UVdesk Vs HelpDesk HESK 4.5 12 ratings UVdesk Vs HESK osTicket 4.6 58 ratings UVdesk Vs osTicket ReadyDesk 4.2 10 ratings UVdesk Vs ReadyDesk Sitehelpdesk 4 1 ratings UVdesk Vs Sitehelpdesk	HelpDesk 4.4 73 ratings osTicket Vs HelpDesk UVdesk 4.6 7 ratings osTicket Vs UVdesk HESK 4.5 12 ratings osTicket Vs HESK Jira Service Desk 4.2 1,399 ratings ReadyDesk 4.2 10 ratings osTicket Vs ReadyDesk	HelpDesk 4.4 73 ratings HESK Vs HelpDesk Support Hub HESK Vs Support Hub Sitehelpdesk 4 1 ratings HESK Vs Sitehelpdesk SysAid 3.4 59 ratings HESK Vs SysAid osTicket 4.6 58 ratings HESK Vs osTicket
	View All UVdesk Alternatives	View All osTicket Alternatives	View All HESK Alternatives

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Vendor information

Company Details

Located in: Noida, India Founded in: 2015

Located in: Alexandria, Louisiana Founded in: 2015

Located in: Novo mesto, Slovenia Founded in: 2005

Located in: San Francisco, California - 94103 Founded in: 2007

Contact Details

+91-9870284067

https://www.uvdesk.com/en/

+1 318-290-3674

https://osticket.com/

+972 3 533-3675

https://www.hesk.com/

+1 415-418-7506

https://www.zendesk.com/service-suite/

Social Media Handles

Twitter 244

Facebook 363

Instagram

Youtube 772

Twitter 4K

Facebook

Instagram 277

Youtube 3K

Twitter 634

Linkedin 2K

Google Play 766K

Apple App Store 41K

FAQs

What are the key differences between UVdesk, osTicket, and HESK?

UVdesk offers an open-source helpdesk solution with features like ticket management, knowledge base, and e-commerce integration. osTicket is an open-source helpdesk management software with IT asset management and ticket management capabilities. HESK is a help desk software with integrated knowledgebase, asset management, and reporting features.

What are the alternatives to UVdesk, osTicket, and HESK?

The top alternatives to UVdesk are HelpDesk, osTicket, Freshdesk, ReadyDesk, and BoldDesk. The top alternatives to osTicket are HelpDesk, UVdesk, Spiceworks Help Desk, HESK, and Jira Service Desk. The top alternatives to HESK are HelpDesk, SysAid, osTicket, Teamwork Desk, and Sitehelpdesk.

Which product is better for large-scale customer support?

UVdesk and osTicket are both suitable for large-scale customer support, offering features like automated ticket management, reporting, and integrations with other business tools.

How do the knowledge base features of these products compare?

UVdesk offers a knowledge base library creator called Bianka, while osTicket has a help topics library. HESK also has an integrated knowledgebase.

What are the key integrations offered by UVdesk, osTicket, and HESK?

UVdesk integrates with WordPress, Joomla, Freshdesk, CS-Cart, Dropbox Business, Slack, BigCommerce, Help Scout, PrestaShop, osTicket, WooCommerce, and Shopify. osTicket integrates with GitHub, Wix, Slack, and Jira. HESK does not have any listed integrations.