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Overview

Description UJET is a contact centre management software that helps enterprises digitally transform their voice channel and improve the customer experience. It also helps brands facilitate seamless communication between agents and end-users, by sending them messages that include photos, videos, screenshots and texts. Call centres can also integrate their UJET platform with various other external CRM, QM and WFM portals. Thus enabling the agents to offer the right kind of information to individual customers quickly. The platform enables enterprises to offer support in more than 15 international languages, facilitating global business growth. It is compliant with SOC 2 Type 2, SOC 1 Type 2 and SOC 3 frameworks as well as FINRA and HIPAA regulations, ensuring complete security of users' data. Muting, escalation and transfer call features offered by UJET is capable of resolving customer related issues efficiently. Call centres can even create new rules or customise the existing ones to route incoming calls as per their needs. Read more Convoso's cloud-based contact center software converts lead faster. Dramatically increase contact and lead conversion rates with Convoso’s end-to-end contact center software. This predictive dialer with superior recycle logic combined with lead management automation and omnichannel capabilities empower outbound contact centers to move more leads through the funnel faster. With the Virtual Agent, the user can turn aged leads into live transfers. Plus, you’ll benefit from a dedicated Convoso team member to help to master the system and fast track the results. Read more
Pricing Options
  • Free Trial Not Available
  • UJET Offers Custom plan.
  • Free Trial Not Available
  • Convoso Offers Custom plan.
SW Score & Breakdown

Technical Details

Organization Types Supported
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • SaaS/Web/Cloud
Modes of Support
  • Business Hours
  • Online
  • Business Hours
  • Online
API Support
  • NA
  • Available

Reviews & Ratings

User Rating
4.8/5 1,197 user ratings
4.6/5 190 user ratings
Rating Distribution
  • Excellent

    84.3%
  • Very Good

    13.7%
  • Average

    1.3%
  • Poor

    0.5%
  • Terrible

    0.2%
  • Excellent

    70%
  • Very Good

    18.4%
  • Average

    8.4%
  • Poor

    2.6%
  • Terrible

    0.5%
Review Summary

UJ users praise its ability to streamline customer support processes and consolidate multiple channels into a single platform, enabling efficient management of customer interactions. They appreciate the intuitive interface, ease of use, and robust reporting capabilities. However, some users report occasional technical glitches and limited customization options, suggesting room for improvement in stability and flexibility. Overall, UJ receives positive feedback for its user-friendly design, comprehensive features, and effectiveness in enhancing customer support operations.

The majority of user reviews are very positive, applauding the product's ease of use, powerful features, and excellent customer support. Reviewers appreciate the intuitive user interface, which makes it simple to set up and use, even for those with limited technical expertise. They also highlight the wide range of features, such as call tracking, lead management, and reporting, which help businesses streamline their sales processes and improve their efficiency. Additionally, reviewers consistently praise the exceptional customer support, noting the responsiveness and helpfulness of the support team.

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AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Not Available
  • UJET Offers Custom plan.
  • Free Trial Not Available
  • Convoso Offers Custom plan.
Pricing Plans
Monthly Plans Annual Plans

UJET Custom

Convoso Custom

 
View Detailed Pricing
View Detailed Pricing

Alternatives

 

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Vendor information

Company Details

Not available

Located in: Los Angeles, California
Contact Details

Not available

https://ujet.co/voice/

+1 866-787-0157

https://www.convoso.com/

Social Media Handles

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