Zendesk Talk |
| Description | UJET is a contact centre management software that helps enterprises digitally transform their voice channel and improve the customer experience. It also helps brands facilitate seamless communication between agents and end-users, by sending them messages that include photos, videos, screenshots and texts. Call centres can also integrate their UJET platform with various other external CRM, QM and WFM portals. Thus enabling the agents to offer the right kind of information to individual customers quickly. The platform enables enterprises to offer support in more than 15 international languages, facilitating global business growth. It is compliant with SOC 2 Type 2, SOC 1 Type 2 and SOC 3 frameworks as well as FINRA and HIPAA regulations, ensuring complete security of users' data. Muting, escalation and transfer call features offered by UJET is capable of resolving customer related issues efficiently. Call centres can even create new rules or customise the existing ones to route incoming calls as per their needs. Read more | Dialpad Contact Center is an AI-powered call center that enables real-time transcriptions, sentiment analysis, and combat cards to let your customers engage more deeply. It allows you to deploy online contact centres and agents all around the globe in just a matter of minutes. With Dialpad Contact Center, you can stay connected to your contact center no matter where you are or what device you're using. It enables customers to pick interactive voice answers by key or voice in minutes and extract customer feedback in real time. With agent help cards that appear at the right time, you can provide more customized client experiences. It helps you assign appropriate agents to customers, depending on their skill level and availability. With emotional IQ and action items, you can get the quickest, most accurate transcribing in the market. It equips managers with tools like Take-over, Barge-in, and Listen-in controls so they can inspect when necessary. Additionally, managers can get real-time feedback on how they're performing along with analytics and QA scorecards for individuals that let you keep track of agent performance. Read more |
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UJ users praise its ability to streamline customer support processes and consolidate multiple channels into a single platform, enabling efficient management of customer interactions. They appreciate the intuitive interface, ease of use, and robust reporting capabilities. However, some users report occasional technical glitches and limited customization options, suggesting room for improvement in stability and flexibility. Overall, UJ receives positive feedback for its user-friendly design, comprehensive features, and effectiveness in enhancing customer support operations. |
Dialpad is praised for its user-friendly interface, ease of setup and use, and extensive features. Users appreciate its call quality, collaboration tools, integrations with other software, and mobile app. However, some reviewers have noted occasional technical issues, limited customization options, and a learning curve for new users. Overall, Dialpad is generally well-received for its user-friendly design, rich features, and effective communication capabilities. |
| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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UJET Custom |
Pro $75.00 $75.00 per user / month Enterprise Custom |
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View Detailed Pricing
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Call Center Studio
4.7 Based on 63 Ratings 
RingCentral Contact Center
4.1 Based on 281 Ratings |
VoiceIQ
5 Based on 1 Ratings
Call Center Studio
4.7 Based on 63 Ratings 
ice Contact Center
3.9 Based on 10 Ratings |
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Not available https://ujet.co/voice/ |
Not available https://www.dialpad.com/products/inbound-call-center/ |
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