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91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Tidio Chat logo
Live Chat Software

4.7 215 user ratings

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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Reamaze logo
Help Desk Software

4.8 51 user ratings

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Overview

Description Tidio Chat lets you reply to your customers via Live Chat, Messenger or Email all from one place. It lets you add as many operators or agents you want to communicate with your customers. It lets you maintain your visitors list in a systemised manner so that you can make timely follow up with your customers, and viz-a-viz increase your sales. With Tidio, you can customize your widget in a way that reflects your brand. Its multi-language feature ensures that your can converse to the customers in whichever language they prefer. Its compatibility with Android and iOS lets you reply to your customers on the go. Tidio Chat is also available with a free plan which offers all the basic features. Read more Reamaze is an integrated customer service, live chat and helpdesk platform for online businesses that help them to deliver better service and engagement. The platform consolidates all the customer support channels and makes them respond faster. Reamaze combines live chat, email, video call, mobile SMS, social media VoIP and push notification conversations seamlessly so that the support team can focus on providing amazing customer experiences. It also helps teams to collaborate using assignments, notes and shared views. The platform’s help desk allows users to access multiple storefronts and websites, so they could easily connect with their customers. It also helps to attract and convert more customers using modern chat features, dealing with them in real-time and sending targeted messages for better engagement. Reamaze includes a live dashboard that monitors browsing activity, shopping data and geolocation on the brands’ site and messages them directly. Read more
Pricing Options
  • Free Trial Not Available
  • Starts at $12.5. Offers Free-forever plan.
  • Free Trial Available
  • Starts at $26.1. Offers Custom plan.
SW Score & Breakdown

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    93%
  • Reviews
    73%
  • Momentum
    69%
  • Popularity
    86%

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    99%
  • Reviews
    82%
  • Momentum
    68%
  • Popularity
    85%
SaaSworthy Awards # 2 Fastest Growing # 6 Most Popular # 15 Most Popular # 11 Most Popular

Technical Details

Organization Types Supported
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • Available

Reviews & Ratings

User Rating
4.7/5 215 user ratings
4.8/5 51 user ratings
Ratings Distribution
  • Excellent

    77.1%
  • Very Good

    17.8%
  • Average

    4.1%
  • Poor

    1%
  • Terrible

    0%
  • Excellent

    80.5%
  • Very Good

    16.2%
  • Average

    2.4%
  • Poor

    1%
  • Terrible

    0%
Review Summary
Not Available

Users laud Reamaze for its user-friendly interface, ease of setup, and excellent customer support. They appreciate the comprehensive set of features, including live chat, email ticketing, knowledge base, and reporting. Many users highlight the positive impact Reamaze has had on their customer satisfaction and efficiency. However, some users have expressed concerns about the pricing and occasional glitches in the software. Overall, Reamaze is a popular choice for businesses seeking a reliable and feature-rich customer service solution.

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AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Not Available
  • Starts at $12.5. Offers Free-forever plan.
  • Free Trial Available
  • Starts at $26.1. Offers Custom plan.
Pricing Plans
Monthly Plans Annual Plans

Free Free

Communicator $12.50 $15.00 per month

Mailing $20.83 $25.00 per month

Chatbots $32.50 $39.00 per month

Basic $26.10 $29.00 per user / month

Pro $44.10 $49.00 per user / month

Plus $62.10 $69.00 per user / month

Starter $59.00 $59.00 per month

Enterprise Custom

 
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Vendor information

Company Details Located in: London, United Kingdom Located in: San Jose, California Founded in: 2012
Contact Details

Not available

https://www.tidio.com/

Not available

https://www.reamaze.com/

Social Media Handles

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