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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

PagerDuty logo
Incident Management Software

4.5 2,076 user ratings

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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Overview

Description PagerDuty helps users build real-time engineering culture, so they are even more responsive to customers' needs, thus ensuring productivity. It is the central nervous system for users' digital ecosystem. The platform sits at the heart of users' technology ecosystem and analyzes digital signals from virtually any software-enabled system. PagerDuty helps users intelligently pinpoint issues like outages and capitalize on opportunities. The platform provides on-call management to users alerting their teams, so they are ready and empowered to take fast action. It helps users automate work across teams, execute detailed playbooks, and accelerate resolutions. PagerDuty enables users to apply machine learning for full incident context, recommendations, and real-time triaging. It ensures that users understand the systemic impact of issues on their customers and teams. PagerDuty can be easily integrated with external applications like Slack, AWS, Atlassian, Zendesk, ServiceNow, and many more. It brings a collaboration of human data and machine data to deliver insights, thus helping users improvise their performance continuously. Read more Statuspage is an active communication tool that helps businesses to inform their customers about outages and scheduled maintenance. Brands get to easily communicate real-time status to their users, besides managing subscribers directly and sending consistent messages through the channels of their choice. Companies can even control components related to services showcased on their pages. Moreover, Statuspage provides 150+ third party components to display the status of mission-critical tools over which their services rely, like Stripe, Shopify and PagerDuty. It also allows businesses to keep the customers engaged in every process, from investigation to resolution. The platform can be integrated with users' favourite monitoring, alerting, chat and help desk tools for efficient response every time. Statuspage also comes equipped with pre-written templates and integrations besides incident management tools facilitating comprehensive business. The best part is companies can utilise Statuspage to turn their websites into a progressive marketing and sales tool. Within which they can allow customers to get a look at historical uptime. Read more
Pricing Options
  • Free Trial Available
  • Starts at $10.0. Offers Custom plan.
  • Free Trial Not Available
  • Starts at $29.0.
SW Score & Breakdown

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    85%
  • Reviews
    100%
  • Momentum
    73%
  • Popularity
    99%

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    95%
  • Reviews
    96%
  • Momentum
    74%
  • Popularity
    76%

Technical Details

Organization Types Supported
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
Modes of Support
  • Business Hours
  • Online
  • Business Hours
  • Online
API Support
  • Available
  • Available

Reviews & Ratings

User Rating
4.5/5 2,076 user ratings
4.5/5 65 user ratings
Rating Distribution
  • Excellent

    56.7%
  • Very Good

    38.8%
  • Average

    4.2%
  • Poor

    0.1%
  • Terrible

    0.1%
  • Excellent

    56.9%
  • Very Good

    33.8%
  • Average

    6.2%
  • Poor

    3.1%
  • Terrible

    0%
User Sentiments

    Reliable Alerting System, Extensive Integrations, Ease of Use, Effective Incident Management

    High Pricing, Confusing User Interface, Limited Customization, Mobile App Issues

    Not Available
Review Summary

PagerDuty is widely praised for its user-friendly interface, ease of setup, and comprehensive alerting and incident management capabilities. Users appreciate its customizable dashboards, flexible escalation policies, and integrations with various third-party tools. The platform's real-time monitoring and alerting features are also well-received, with users highlighting their effectiveness in preventing outages and minimizing downtime. Additionally, PagerDuty's customer support is commended for its responsiveness and helpfulness. However, some users have reported occasional technical glitches and performance issues, particularly during high-traffic periods.

Not Available
  Read All User Reviews Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $10.0. Offers Custom plan.
  • Free Trial Not Available
  • Starts at $29.0.
Pricing Plans
Monthly Plans Annual Plans

Starter $10.00 $10.00 per user / month

Team $29.00 $35.00 per user / month

Business $39.00 $47.00 per user / month

Digital Operations Custom

Hobby (Public Page) $29.00 $29.00 per month

Startup (Public Page) $99.00 $99.00 per month

Business (Public Page) $399.00 $399.00 per month

Enterprise (Public Page) $1,499.00 $1,499.00 per month

Starter (Private Page) $79.00 $79.00 per month

Growth (Private Page) $249.00 $249.00 per month

Corporate (Private Page) $599.00 $599.00 per month

Enterprise (Private Page) $1,499.00 $1,499.00 per month

Audience-specific Page $300.00 $300.00 per month

 
View Detailed Pricing
View Detailed Pricing

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Vendor information

Company Details Located in: San Francisco, California Founded in: 2013
Contact Details

1-650-989-2965

https://www.pagerduty.com/

Not available

https://www.statuspage.io/

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