Zenduty vs VictorOps Comparison

Remove All ADD PRODUCT Zenduty VictorOps	89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Zenduty Incident Management Software	85% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove VictorOps Incident Management Software (83 Ratings)
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ADD PRODUCT	89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Zenduty Incident Management Software	85% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove VictorOps Incident Management Software (83 Ratings)
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Overview

Summary

Zenduty is built for the speed of DevOps. It reduces downtime by 50-90%. It creates complex routing rules depending on the service, data, context and the time of the day. Noise and false alarms are suppressed. You can easily create on-call rotations and escalation policies for teams with overrides and vacation allocation to ensure that no alert gets unchecked. There is a provision for an intelligent context where you can zero in on the root cause in seconds. Zenduty can enable you to identify the best path to resolution with Autopilot AI. Advanced analytics and reporting provide insights into team, service and user performance. One of the best features of Zenduty’s is its incident prediction engine which allows you to plan your response in advance in case of major outages. You can integrate API for creating alerts from your application source. There are already over 100+ integrations and counting. ..show more

VictorOps is an incident management solution that is designed and built purposely for DevOps teams, enabling them to do more than just react to system outages and incidents. Use VictorOps to streamline your on-call schedules and escalation policies. From rotations to overrides, they automate the cumbersome essentials that make on-call a drag. Teams receive context-rich notifications and collaborate cross-functionally, empowering faster incident resolution and reduced downtime. VictorOps provides real-time awareness, alerting, collaboration, and documentation. Resolve incidents faster, minimize downtime, and reduce the break-fix cycle. Break down silos to support collaboration and learning. With chat integrations, alert routing, and more, your team can work across engineering, gleaning the information necessary for efficient solutions. ..show more

Features

Audit Trail A record of changes made in chronological order of a user or activity
Auto-Assign (Incidents) Escalates the incidents to relevant teams based on past events or response time
CAPA Corrective and Preventive Action (CAPA) helps to identify causes, solve problems and prevent not to happen.
Disaster Recovery Helps to resume the IT infrastructure quickly after a disruption
Enriched Notifications Stakeholders receive rich and relevant notifications gathered from multiple channels.
Incident Prioritization Sets priority levels by considering the severity and impact of incidents
Incident Reporting Helps in recording details of any unusual event that might occur at a project or job
Real-time Dashboard Provides easy visualization of the latest data
Root-cause Diagnosis Conducts a Root-cause analysis to counter the gaps
Safety Management Precautionary measure to ensure the risks are estimated and mitigated
Task Management Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.
Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

Bangalore, India / +91 9702319333

N/A

API

N/A

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Free Free On-call and alerting for young startups and hobbyists Features SMS/Phone/Email/Slack/Teams/Push Notifications On call scheduling Android/iOS application 100+ out of the box integrations Starter $6 /User/Month Incident response for small teams Features Includes features of Free plan, plus Outgoing/two-way integrations with Jira, Slack, Zoom, Freshdesk, Statuspage and others Incident Responders Incident tagging Alert forwarding 48 hours support turnaround time Growth $16 /User/Month Incident management for fast-growing teams Features Includes features of Starter plan, plus Unlimited SMS/Phone call alerts API access Advanced alert routing rules Incident Command System Automated playbooks - Task templates Service maintenance windows Incident comms Single Sign On Advanced alert suppression Custom incident messages Shift overrides(beta) 24 hours support turnaround time Enterprise $25 /User/Month Advanced incident management for the enterprise Features Includes features of Growth plan, plus Priority Live Support Dedicated account manager 24 hours support turnaround time Incident Postmortems Incident SLAs Custom Incident Priorities Stakeholder Communications Developer Support Unlimited users Stakeholder communication templates Postmortem templates Alert correlation engine (Coming soon) Incident forecasting (Coming soon) Workflow automation (*Coming soon) View Price Page	Starter $8 /User/Month Features Users: 10 100+ Out-of-the-Box Integrations ITSM Integrations (ServiceNow, JIRA) Advanced Splunk Integrations Unlimited Custom Integrations via REST API Reroute, Ack, Snooze and Resolve in Slack Route Alerts to Private Slack Channels Route Alerts Based on Team to Slack Channels ChatOps Collaboration In-App Collaboration (Mobile/Web) Reliable Notifications and Escalations Unlimited API Access and Methods Unlimited Domestic SMS Notifications Unlimited International SMS Notifications Unlimited Email and Push Notifications Create Incidents Acknowledge / Resolve Incidents Reroute an Incident Snooze Incidents until a Specified Time Access to Full Incident Timeline On-Call Schedule Details Ad Hoc Shift Overrides Automated Alert Routing Personal, Time-Based Paging Policies Unlimited Teams and Escalation Policies Schedule Shift Overrides Post-Incident Review (PIR) MTTA/MTTR Performance Report Phone, Email and Chat Customer Support Full Access to Knowledge Base Chat and Email Customer Success Unlimited API Calls Growth $30 /User/Month Features Includes Starter Plan features, plus Users: Unlimited Enriched Notifications with Runbooks and Annotations Enterprise $33 /User/Month Features Includes Growth Plan features, plus ITSM Integrations (ServiceNow, JIRA) Similar Incidents Suggested Responders Enriched Notifications with Runbooks and Annotations Noise Suppression (Alert Rules Engine) Appended Alert Instructions and Images Advanced Analytics Incident Frequency Report Conference Bridge Single Sign-On (SSO) Custom Outbound Webhooks Custom Custom Features Includes Enterprise Plan features, plus Users: Unlimited View Price Page

Compare Zenduty vs VictorOps

Zenduty

VictorOps

Overview

Features

TECHNICAL DETAILS

Pricing

SCREENSHOTS

INTEGRATIONS

ALTERNATIVES