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78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
View Details
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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
View Details
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Description | We have used the most compatible, proven, up-to-date and new technologies for your Call Center. Our priority is to ensure security in the call center, so we have implemented known security standards. We added advanced omnichannel capabilities over traditional call center processes. Read more | mySQM customer service QA software is built for call center agents to provide them with real-time feedback, quality assurance, coaching, and recognition to deliver great CX. mySQM customer service QA software empowers, recognizes, and engages agents by providing them real-time feedback, quality assurance, coaching, and recognition to deliver great CX. In addition, real-time, actionable reports (e.g., great CX delivery, service recovery opportunities) are pushed out to agents and managers. Read more |
Pricing Options |
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SW Score & Breakdown |
78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Total Features |
6 Features
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9 Features
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Common Features for All |
Auto Call Recording
Call Monitoring
Concurrency Support
IVR Support
Inbound Call Center
Live Chat
Outbound Call Center
Progressive Dialer
Queue Management (Calls)
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Auto Call Recording
Call Monitoring
Concurrency Support
IVR Support
Inbound Call Center
Live Chat
Outbound Call Center
Progressive Dialer
Queue Management (Calls)
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Spechy Custom |
mySQM Customer Service QA Custom |
View Detailed Pricing
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View Detailed Pricing
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FIVE CRM
4.7 Based on 32 Ratings |
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Videos | Not Available |
+ 2 More
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Company Details | Located in: Merkezi Yenibosna, İstanbul | Located in: Coeur d'Alene, Idaho |
Contact Details |
+90 850 340 3535 https://www.spechy.com/en/ |
+1 888-972-0844 https://www.sqmgroup.com/ |
Social Media Handles |
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