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Overview

Description MessageBird is an omnichannel cloud communication software that helps enterprises to get connected with their global customers via multiple channels such as Voice, WhatsApp, Live Chat, and more. The platform enables business owners to provide seamless customer support across different messaging channels. Further, users can also depend on the particular to create advanced communication processes that ensure higher customer engagement rates along with faster interactions, without writing any kind of codes. MessageBird lets organizations provide programmatic communications on a large scale. They can buy and use phone numbers, verify users, and manage contacts via REST APIs. Moreover, service providers can leverage the platform to access various communication channel that their customers love to use or are comfortable with. Detailed reports let users track their business growth and make real-time decisions as well. They get to identify the most active channel, monitor ticket wise handling times besides measuring SLA related performances. Read more Sinch is a comprehensive communication platform, helping out businesses to connect with their audience base over SMS, Voice, Video and Verification APIs. Having a 98% open rate, Sinch provides access to a wide range of conversational channels on the go. It also involves 600+ operator connections, allowing users to get their communication levels scaled on a global level. Further, by extending multiple facilities, Sinch allows users to dive into digital transformation and ensure a positive customer experience on the go. Businesses can also depend on the same to schedule personalised campaigns to drive higher engagement rates on different mobile messaging channels. This all-in-one messaging service provider also abides by stringent security measures enabling safe business. Its inbuilt 2-factor authentication mechanism accompanied by number masking and an on-time account notification system eliminates all potential chances of data thefts and hacking. Further, inbuilt functionalities like personalised campaign generation, chat layer, contact and contact pro are also of great help. Read more
Pricing Options
  • Free Trial Not Available
  • Starts at $50.0. Offers Custom plan.
  • Free Trial Not Available
  • Sinch Offers Custom plan.
SW Score & Breakdown

Technical Details

Organization Types Supported
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • SaaS/Web/Cloud
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • Available

Reviews & Ratings

User Rating
3.8/5 108 user ratings
4.1/5 33 user ratings
Ratings Distribution
  • Excellent

    54%
  • Very Good

    19.5%
  • Average

    2.4%
  • Poor

    3.1%
  • Terrible

    20.9%
  • Excellent

    52.8%
  • Very Good

    33.3%
  • Average

    0%
  • Poor

    2.8%
  • Terrible

    11.1%
Review Summary

MessageBird garners praise for its ease of use, reliability, and customer support. Users commend its intuitive interface, straightforward setup process, and the wide range of communication channels it offers. The platform's stability and uptime are consistently lauded, with users highlighting its dependability for critical business communications. Moreover, MessageBird's customer support team is frequently praised for its responsiveness, helpfulness, and willingness to go the extra mile. These positive sentiments are reflected in high user satisfaction ratings across multiple review platforms.

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AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Not Available
  • Starts at $50.0. Offers Custom plan.
  • Free Trial Not Available
  • Sinch Offers Custom plan.
Pricing Plans
Monthly Plans Annual Plans

General Custom

SMS Custom

Voice Custom

Essentials (WhatsApp) $50.00 $50.00 per month

Pro (WhatsApp) $150.00 $150.00 per month

Enterprise (WhatsApp) Custom

Sinch Custom

 
View Detailed Pricing
View Detailed Pricing

Alternatives

 

Screenshots & Videos

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Vendor information

Company Details Located in: Amsterdam, The Netherlands Located in: Stockholm, Sweden
Contact Details

Not available

https://www.messagebird.com/

+1 408 617 3789

https://www.sinch.com/

Social Media Handles

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