| Description | ManageEngine ServiceDesk Plus is a flexible and scalable help desk software that offers better visibility and central control.The software helps adding value to your IT help desk through effective integration with IT management apps.It smartly automates all your help desk activities and is capable to support extensive reporting. Codeless customization allows creative freedom and ensures better adaptation to suit your unique business requirements. The tool can be deployed on either cloud or on premises. The software is available in 3 variants like Standard, Professional and Enterprise level. Each of the forms come suitably equipped with help desk features. Read more | SolarWinds Service Desk provides IT teams an easy to use and affordable ITSM solution based on ITIL best practices. SolarWinds Service Desk is a cloud-based, multi-tenant solution for the modern helpdesk. Streamline ticket management and issue resolution with time-saving workflows, ticket routing rules and an AI-powered knowledge base. The platform also enables employee self-service via a service catalog and portal. Read more | Buzz is white label and easy to brand and customize by non-technical staff. A real community that helps each other with real names and faces. A high-quality knowledge base. Manage content, authors, members through an easy-to-use dashboard designed for minimal data entry. Automatically updated titles, meta tags, and optimized pages for keywords. Lightweight HTML and optimized for search engines. Your customers will find information in under a few milliseconds with instant auto-complete. Read more | Slite is a collaborative tool for companies to bring their complete team on the same page while working on projects. It helps team members to share ideas with each other with the help of a collaborative editor. The editor has been designed in a way that helps users to focus more on their writing, taking away the hassle of handling text formatting. At the same time, users can add extra bits of information to their text such as checkboxes, note links, images, attachments, embeds, tables and more. Users can structure the information that has been presented by team members. And through the highlight section, they can discover the most prominent information and track all the latest activities. A powerful search algorithm then makes it easy for every team member to find specific information in every note. Read more |
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Intuitive Interface, Flexible Ticketing System, Centralized Platform, Extensive Integrations Mobile App Functionality, Limited Reporting Capabilities, Occasional Technical Errors, Complex Ticket Management for Technicians |
Ease of Use, Intuitive Interface, Helpful Customer Support, Comprehensive Asset Management Limited Reporting Functionality, Confusing Service Catalog Setup, Limited Customization Options, Lack of Integrations |
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Ease of Use, Intuitive Interface, Excellent Collaboration Features, Effective Organization and Search Limited Formatting Options, Occasional Bugs and Glitches, Mobile App Issues, Limited Offline Access |
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Users praise ManageEngine ServiceDesk Plus for its ease of use, comprehensive features, and excellent customer support. They appreciate its user-friendly interface, customizable workflows, and robust reporting capabilities. Many reviewers highlight its ability to streamline IT service management processes, improve technician productivity, and enhance overall IT service delivery. They also commend its mobile app and integration options, which provide flexibility and convenience. Moreover, users value the prompt and helpful support they receive from the ManageEngine team. They recommend ManageEngine ServiceDesk Plus as a reliable and efficient IT service management solution for businesses of all sizes. |
Reviewers appreciate the comprehensive features of the service desk software, particularly highlighting its user-friendly interface, customization options, and strong reporting and analytics capabilities. Many users find the software easy to implement and use, with a short learning curve for both administrators and end-users. The automation capabilities are also praised for streamlining workflows and improving efficiency. However, some users have encountered occasional technical issues and glitches, and a few have reported challenges with customer support responsiveness. Overall, reviewers generally agree that the software offers a robust and feature-rich solution for managing and tracking service requests. |
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Users appreciate Slite's intuitive interface, ease of use, and collaborative features. They find it particularly helpful for teams working on documentation, knowledge sharing, and project management. Reviewers highlight its clean and distraction-free design, which promotes focus and productivity. Additionally, Slite's integration with other tools and its mobile app are noted as valuable features. While some users mention occasional glitches and a limited range of templates, the overall sentiment towards Slite is positive, with many users recommending it for teams seeking an efficient and user-friendly collaboration platform. |
| Read All User Reviews | Read All User Reviews | Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Service desk plus Custom |
Team $19.00 $19.00 per user / month Business $39.00 $39.00 per user / month Professional $69.00 $69.00 per user / month |
Bee Free Hive $49.00 $49.00 per month Swarm $499.00 $499.00 per month |
Free Free Standard $6.67 $8.00 per user / month Enterprise Custom |
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Zoho Wiki
4.3 Based on 40 Ratings 
Help Desk Premier
4.2 Based on 13 Ratings 
SolarWinds Service Desk
4.2 Based on 2544 Ratings ManageEngine ServiceDesk Plus Vs SolarWinds Service Desk |
Sitehelpdesk
4 Based on 1 Ratings 
InvGate Service Desk
4.6 Based on 43 Ratings 
TechExcel ServiceWise
3.5 Based on 4 Ratings 
Ivanti Service Manager
4.1 Based on 308 Ratings |
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| Company Details | Located in: Pleasanton, CA | Located in: Cary, North Carolina |
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Located in: San Francisco, California Founded in: 2016 |
| Contact Details |
+1 (888) 900-9646 https://www.manageengine.com/products/service-desk/ |
+1 888-250-8971 https://www.solarwinds.com/service-desk |
Not available https://getbuzz.io/discover |
Not available https://slite.com/ |
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