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Freshdesk |
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Zendesk Support Suite |
| Description | LiveChat is one of the most widely used live chat software catering its services to over 23,000 businesses across 150 countries. It has a number of chat tools that help your service agents to solve the queries of your customers within minutes. The message sneak-peek tool allows your agent to view what the client is typing or trying to type which helps him prepare his response as well as get an idea about the customer. You can also prepare canned responses so that your agent does not have to type the same answer over and over again. LiveChat can also be integrated with a number of third party apps like Facebook, Google Analytics, Mailchimp and a lot more. Read more | Hippo is an advanced conversational platform that helps businesses to chat with their customers in real-time and close more deals. The platform facilitates seamless communication between businesses and their valuable clients, enabling the former to offer the best customer support, backed by relevant information. It also helps businesses to keep the visitors engaged with live website chat by sending them the right message at the right time. With Hippo, visitors can choose their preferred language of communication and forward comprehensive messages with images and emoticons attached to them. The platform greatly reduces the workload of businesses by automating the chat assignment and re-assignment procedure besides allocating these tasks to the chat support agents in an organised manner. Hippo also helps businesses and saves their time by sending canned responses and support to individual customers. The platform comes equipped with an interactive dashboard of its own besides offering seamless integration facilities with external channels like Salesforce, Shopify, Hubspot, Zapier and more. Read more | Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. Read more |
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| SW Score & Breakdown |
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| SaaSworthy Awards | # 1 Most Worthy # 6 Highly Rated |
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# 7 Fastest Growing # 12 Fastest Growing |
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Excellent Customer Support, Ease of Use, Extensive Integrations, Real-time Customer Communication Mobile App Functionality, Limited Customization Options, Inconsistent Notifications, Pricing for Additional Agents |
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Extensive Integrations, Comprehensive Reporting Functionality, Easy to Use Interface, Helpful Knowledge Base Slow Support Response Times, Lack of Advanced Chat Features, Inflexible User Management, Confusing Navigation |
| Review Summary |
LiveChat impresses users with its user-friendly interface, robust features for omnichannel customer support, and strong security measures. It provides efficient and personalized customer service experiences across multiple platforms. Additionally, LiveChat is known for its excellent uptime record and technical support, making it a reliable and widely trusted solution for customer engagement. Overall, customers express high satisfaction with LiveChat's ability to improve their customer service and boost sales through increased efficiency and a reduction in response time. |
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Zendesk Support is widely praised for its user-friendly interface, customizable features, and robust reporting capabilities. It is particularly lauded for its ability to streamline customer service processes, facilitate effective agent collaboration, and enhance customer satisfaction. However, some reviewers have expressed concerns about its pricing structure and the occasional occurrence of technical glitches. Additionally, some users have found the reporting functionality to be somewhat limited. |
| Read All User Reviews | Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Starter $16.00 $19.00 per user / month Team $33.00 $39.00 per user / month Business $50.00 $59.00 per user / month Enterprise Custom |
Pro $17.00 $20.00 per month Premium $70.00 $80.00 per month |
Support Team $19.00 $25.00 per user / month Suite Team $55.00 $69.00 per user / month Suite Professional $115.00 $149.00 per user / month Suite Enterprise $169.00 $219.00 per user / month Suite Team (Employee Service Suite) $55.00 $69.00 per user / month Suite Growth (Employee Service Suite) $89.00 $115.00 per user / month Suite Professional (Employee Service Suite) $115.00 $149.00 per user / month Suite Enterprise (Employee Service Suite) $169.00 $219.00 per user / month |
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| Company Details | Located in: Boston, Massachusetts | Located in: Seattle, Washington | Located in: San Francisco, California - 94103 Founded in: 2007 |
| Contact Details |
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+1 206-257-2964 |
+1 415-418-7506 |
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