MEET CLARA - THE AI BEHIND SMARTER SOFTWARE CHOICES
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91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | Discover the ultimate customer service solution tailored for small and medium businesses with multifaceted platform, designed to streamline the support and engagement processes. The software simplifies customer interactions by seamlessly converging various communication streams—converting emails into trackable tickets, facilitating real-time conversations through a chat messenger, and efficiently managing phone calls with routing and callback features. Ensuring round-the-clock availability, the platform offers unparalleled 24/7 support in 39 languages. The integration of gamification elements like Rewards and Badges motivates support team to excel, while the mobile app ensures accessibility on Android and iOS devices, keeping connected in minutes. Social media connectivity with platforms like Facebook and Twitter empowers to keep a pulse on the brand's online presence and swiftly attend to client inquiries. Elevate business's customer service experience with the versatile help desk software. Read more | Happitu is an innovative software platform designed specifically for contact centers operating in omnichannel environments, streamlining the complexities of modern customer service workflows. By providing robust tools that automatically queue tickets for each interaction, Happitu transforms the way support agents manage their workload. Its powerful automation capabilities allow for the customization of workflows, ensuring that every customer contact is handled efficiently and in line with a company's specific business requirements. Furthermore, the intuitive drag-and-drop script designing tool empowers teams to create precise, step-by-step guides for agents, improving the consistency and quality of customer support delivered. With Happitu, contact centers can significantly enhance their operational performance, resulting in improved customer satisfaction and loyalty. Read more |
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| SW Score & Breakdown |
91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| SaaSworthy Awards | # 4 Most Popular # 1 Most Worthy |
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| User Sentiments |
Excellent Customer Support, Ease of Use, Affordable Pricing, Extensive Integrations Outdated User Interface, Mobile App Functionality, Limited Customization Options, Occasional Software Bugs |
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| Review Summary |
Overall, users' feedback highlights LiveAgent's user-friendly interface, robust features, and strong customer support. Its ticketing system, live chat functionality, and reporting capabilities receive consistent praise. Additionally, its integration options for various platforms and its mobile app are seen as valuable assets. Common criticisms include occasional technical issues, a learning curve for fully utilizing its features, and the pricing structure not always meeting expectations. Users seeking a comprehensive and feature-rich customer support solution often find LiveAgent a strong contender, while those on a tight budget or with simpler needs may find it less suitable. |
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Small Business $15.00 $15.00 per month Medium Business $29.00 $29.00 per month Large Business $49.00 $49.00 per month Enterprise $69.00 $69.00 per month |
Guides & Knowledge Custom AI Conversation Analysis Custom Enterprise Custom Quality Management Custom |
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| Company Details | Located in: Bratislava, Slovakia Founded in: 2011 | Located in: Saint Louis, MO |
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+421 2 33 456 826 |
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