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84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Description | Intalk.io is an multichannel customer engagement software solution with enterprise-grade communication capabilities that is based in India. Within a dynamic and comprehensive, centrally controlled Customer Experience Management Platform, Intalk.io combines all company communication channels - call, SMS, email, social media, and webchat in one. Intalk.io’s smart solutions make it simpler for the user to manage the workflow using the cloud contact center technology in order to provide a smooth experience. It helps to improve customer satisfaction, boost ROI, and elevate the FCR scale across all departments and sectors. Your clients can enjoy a smooth experience while communicating with you. It focuses on assisting you in overcoming obstacles and strengthening your client connections. With Intalk.io, users get a cloud contact centre software solution that steers their brand in the correct direction by providing outstanding customer service and offers them a competitive advantage by increasing quality leads. You can increase your sales team's productivity by concentrating on the appropriate leads. Furthermore, it gives your staff the tools they need to convert more customers. The platform offers a free demo too. Read more | Voxdesk is a call center software that helps businesses automate calls, improve team productivity and enhance customer experience. You can increase your call connects with features like pre-recorded soundboards, automated voicemails, customized call disposition, timezone connect, and a powerful dialer with advanced priority rules. The dialer feature of voxdesk allows to screen out answering machines, reduce agent wait time, and boosts connection. You get text-to-speech, SMS integration, and monitor dialed numbers with it. Call analytics lets you record call reports, and regular call logs, track calls, and gather accurate & detailed data. Music on hold feature helps to engage customers, build value, and increase call retention rate. With soundboards, you get to play pre-recorded audio files to customers to keep them engaged and multi language support & multiple input signals. Predictive dialer, a clever dialer, makes simultaneous calls to many numbers before routing the call to your agent or contact person.Some other features that come with this software are call dispositions, call center scripts, voicemail drop, list management, voice bot, and call campaign. Read more |
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SW Score & Breakdown |
84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Total Features |
10 Features
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8 Features
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Common Features for All |
Auto Call Recording
Call Monitoring
Concurrency Support
IVR Support
Inbound Call Center
Live Chat
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management (Calls)
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Auto Call Recording
Call Monitoring
Concurrency Support
IVR Support
Inbound Call Center
Live Chat
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management (Calls)
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Intalk Custom |
Free Free Infinity $9.99 $14.99 per month BYOS Custom |
View Detailed Pricing
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View Detailed Pricing
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RingCentral Contact Center
4.1 Based on 281 Ratings |
LeadDesk
4.6 Based on 12 Ratings
Vonage Contact Center
4.3 Based on 55 Ratings |
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Company Details | Located in: Delhi, India - 122018 Founded in: 2014 | Located in: New York, New York |
Contact Details |
+91-124-4005477 https://www.intalk.io/ |
+1-877-904-4227 https://voxdesk.com/ |
Social Media Handles |
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