PhaseWare Tracker vs Incident.io Comparison

74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

PhaseWare Tracker

Incident Management Software

3.3 6 user ratings

View Details

81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Incident.io

Incident Management Software

4.9 126 user ratings

View Details

Overview

Description

Tracker is a complete customer support solution that can be tailored to your specifications. It offers Issue tracking, Complaint Management, CRM, time tracking, SLA Compliance, process management, Knowledge Base, and more Read more

Incident.io is a Slack-powered incident management platform. We help high-growth companies declare, collaborate, communicate around and learn from events that disturb their normal course of business - from critical infrastructure being down, to data breaches and security incidents. Read more

Pricing Options

Free Trial Available
PhaseWare Tracker Offers Custom plan.

Free Trial Not Available
Starts at $16.0. Offers Custom plan.

SW Score & Breakdown

74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

83%
Reviews

60%
Momentum

60%
Popularity

62%

81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

81%
Reviews

60%
Momentum

67%
Popularity

80%

Features

Total Features	5 Features	5 Features
Common Features for All	Audit Trail A record of changes made in chronological order of a user or activity Disaster Recovery Helps to resume the IT infrastructure quickly after a disruption Enriched Notifications Stakeholders receive rich and relevant notifications gathered from multiple channels. Incident Prioritization Sets priority levels by considering the severity and impact of incidents Incident Reporting Helps in recording details of any unusual event that might occur at a project or job Real-time Dashboard Provides easy visualization of the latest data Task Management Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting. + 2 More - Show Less	Audit Trail A record of changes made in chronological order of a user or activity Disaster Recovery Helps to resume the IT infrastructure quickly after a disruption Enriched Notifications Stakeholders receive rich and relevant notifications gathered from multiple channels. Incident Prioritization Sets priority levels by considering the severity and impact of incidents Incident Reporting Helps in recording details of any unusual event that might occur at a project or job Real-time Dashboard Provides easy visualization of the latest data Task Management Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting. + 2 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	Online	Online
API Support	Available	NA

Reviews & Ratings

User Rating	3.3/5 6 user ratings	4.9/5 126 user ratings
Rating Distribution	Excellent 16.7% Very Good 50% Average 0% Poor 16.7% Terrible 16.7%	Excellent 91.3% Very Good 8.7% Average 0% Poor 0% Terrible 0%
	Read All User Reviews	Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Available PhaseWare Tracker Offers Custom plan.	Free Trial Not Available Starts at $16.0. Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	PhaseWare Custom	Starter $16.00 $19.00 per user / month Pro $23.00 $28.00 per user / month Enterprise Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	Mission Manager 5 Based on 1 Ratings PhaseWare Tracker Vs Mission Manager Alcea IssueTrack PhaseWare Tracker Vs Alcea IssueTrack SmarterTrack 4.4 Based on 10 Ratings StatusCast Incident Management PhaseWare Tracker Vs StatusCast Incident Management Request Tracker 4 Based on 10 Ratings	FireHydrant 4.6 Based on 47 Ratings Incident.io Vs FireHydrant StatusCast Incident Management Incident.io Vs StatusCast Incident Management PagerDuty 4.5 Based on 2074 Ratings Incident.io Vs PagerDuty Mission Manager 5 Based on 1 Ratings Incident.io Vs Mission Manager Spike.sh 4 Based on 1 Ratings Incident.io Vs Spike.sh
	View All PhaseWare Tracker Alternatives	View All Incident.io Alternatives