HappyFox vs Desk365 in July 2026

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

HappyFox

Help Desk Software

4.7 157 user ratings

View Details

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Desk365

Help Desk Software

4.9 17 user ratings

View Details

Overview

Description	HappyFox is one of the most sought after help desk software that offers best possible customer support solution. This robust help desk ticketing system comes designed with all essential help desk features like SLA management, survey & feedback, help desk reporting, asset & task management, escalation, customization, community forums, self-service portal and knowledge base. HappyFox helps storing contextual customer information and you can add numerous support agents, enjoy infinite storage space, regular data backup, classify emails into tickets and monitor them, measure major metrics to evaluate team efficiency etc. In-detail ticket life-cycle report allows tracking each ticket history. Read more	Desk 365, as the name suggests is an innovative helpdesk for the Microsoft 365 workplace that allows your ticketing system to integrate with Microsoft Teams so that agents don't have to change context every time they reply to a ticket. It enables the user to assign tickets, add notes, check statuses, update ticket attributes, and respond to customers without ever having to leave Microsoft Teams. Desk365 is a powerful full-featured ticketing system that offers various bots to ease up your work. Using the power of Microsoft Teams, the Agent Bot enables your customer support staff to communicate and respond more effectively. The Support Bot enables your customers to create tickets, check statuses, and reply/respond to agents. With Desk365, Service Level Agreements are tracked to provide you frequent reminders before they're due, as well as notifications if and when they're broken. Using the Knowledge Base, you can easily create and distribute solution articles. Users can also share articles with other agents, have them reviewed, and published. It also integrates with email, a support site, online forms, and widgets. Read more
Pricing Options	Free Trial Available Starts at $24.0. Offers Custom plan.	Free Trial Available Starts at $12.0.
SW Score & Breakdown	87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 99% Reviews 60% Momentum 64% Popularity 64%	87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 95% Reviews 60% Momentum 67% Popularity 66%
SaaSworthy Awards	# 2 Highly Rated # 4 Highly Rated	Not Available

Features

Total Features	19 Features	16 Features
Common Features for All	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way IT Asset Management Helps to automate the full IT lifecycle of software and hardware assets on a single platform Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Surveys and Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 14 More - Show Less	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way IT Asset Management Helps to automate the full IT lifecycle of software and hardware assets on a single platform Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Surveys and Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 10 More - Show Less
Unique Features	AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more. Multi-brand Help desk Allows to manage multiple support portals on a single platform by offering product differentiation and branding features Multi-language Support Available in multiple languages to support global customers	AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more. Multi-brand Help desk Allows to manage multiple support portals on a single platform by offering product differentiation and branding features Multi-language Support Available in multiple languages to support global customers

Technical Details

Organization Types Supported	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of Support	24/7 (Live rep) Online	24/7 (Live rep) Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.7/5 157 user ratings	4.9/5 17 user ratings
Rating Distribution	Excellent 72.6% Very Good 22.9% Average 3.2% Poor 1.3% Terrible 0%	Excellent 94.1% Very Good 5.9% Average 0% Poor 0% Terrible 0%
User Sentiments	Easy to use interface, Excellent customer support, Highly customizable, Extensive integrations Mobile app limitations, Occasional slow performance, Limited reporting features, Lack of advanced automation	Not Available
Review Summary	Overall, users praise HappyFox's user-friendly interface, ease of use, and comprehensive features. Its ticketing system, knowledge base, and reporting capabilities are highly regarded. Additionally, many users appreciate its mobile app and integrations with other applications. However, some users have reported occasional bugs and glitches, and a few have expressed concerns about the pricing. Overall, HappyFox is a popular choice among small businesses and startups due to its affordability and ease of use.	Not Available
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Pricing

Pricing Options	Free Trial Available Starts at $24.0. Offers Custom plan.	Free Trial Available Starts at $12.0.
Pricing Plans Monthly Plans Annual Plans	Basic (Agent-Based) $24.00 $29.00 per user / month Team (Agent-Based) $49.00 $69.00 per user / month Pro (Agent-Based) $99.00 $119.00 per user / month Enterprise Pro (Agent-Based) Custom Growth (Unlimited Agents) $1,999.00 $1,999.00 per month Scale (Unlimited Agents) $3,999.00 $3,999.00 per month Scale Plus (Unlimited Agents) $5,999.00 $5,999.00 per month Ultimate (Unlimited Agents) Custom	STANDARD $12.00 $16.00 per user / month PLUS $20.00 $25.00 per user / month
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