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91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

GoToMyPC logo
Remote Access Software

4.5 230 user ratings

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96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

TeamViewer logo
Remote Access Software

4.7 5,096 user ratings

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89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Splashtop Remote Support logo
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89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

LogMeIn Rescue logo
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Overview

Description GoToMyPC remote access software ensure high-speed connection and user access control. It offers multi-platform remote support across multiple devices. Users will find it possible to do print documents stored in remote computers using a connected printer nearby. One can reboot anytime an unattended system and also ensure its instant reconnection from remote locations. Smart remote diagnostic tools help in identifying the issues faster. LogMeIn comes designed thoughtfully with an array of suitable features like remote control, clipboard sync, whiteboard drawing, remote deployment, wakeon LAN, file storage, file sharing, multi-monitor navigation, endpoint management etc. Read more TeamViewer solutions are now smarter with AI, offering fast and reliable support to track issues, identify trends, and resolve problems before they impact users. With AI-powered features, users can proactively address issues, ensuring seamless IT support on a secure-by-design platform. Troubleshoot customer machinery remotely in seconds using Smart Service, or rely on TeamViewer’s secure remote connectivity to solve problems quickly and efficiently. As the world’s largest and fastest remote connection network, TeamViewer provides everything required to manage computers, servers, and devices from anywhere. It’s the ultimate enterprise remote support tool, offering industrial-grade remote control, desktop sharing, online meetings, network monitoring, malware protection, and secure file transfers. Whether for IT professionals or businesses, TeamViewer ensures unmatched reliability and security in remote support, making it the only tool to stay connected and in control. Read more Splashtop Remote Support is endpoint management and remote support software developed specifically for MSPs to facilitate easy connection of their client’s computers with remote access. It simplifies the process of remotely accessing, monitoring, and managing several computers. It is an ideal software for entrepreneurs, corporate teams, and IT professionals as it allows them to make use of its features to control their systems remotely, and hassle-free. Splashtop is a high-tech, powerful, and dependable remote desktop connectivity manager. It's tailored to managed service providers, IT experts, and help desk personnel. Splashtop Remote Support uses a strong high-performance engine to provide the best possible experience. You can also use it to simultaneously see numerous remote screens from multi-monitor setups. Security features such as TLS and 256-bit AES encryption, device authentication, and two-step verification secures all remote sessions. User satisfaction with Splashtop remote access is at an all-time high. It is the best in the market and has no competition. You can use choose this amazing product without an iota of doubt. You get a free trial, a mobile application for iOS, Android, Mac, and Windows, and some affordable premium plans starting at just $25 per month. Read more Rescue Enterprise Remote Support software is designed to tackle any challenge. Start a remote support session instantly on any device—mobile, tablet, or computer—with Rescue. Access system information, control devices, push configurations, and integrate with apps, whether in or outside the network. Built-in features like permission-based security, PIN validation, IP restrictions, data residency, SSO, AD Sync, and 256-bit AES encryption ensure top-notch protection. Rescue empowers help desk technicians to resolve issues quickly, even on inactive devices, minimizing interruptions. Its customizable interface allows enterprises to personalize every element of customer support, from branding and chat tools to the SDK and over 10 connection methods. Manage everything in a centralized command center, enabling custom security settings, session recording, real-time performance monitoring, and building unlimited user groups. Seamlessly integrate Rescue into the processes to deliver efficient, secure, and uninterrupted remote desktop support for the customers and employees.. Read more
Pricing Options
  • Free Trial Available
  • Starts at $33.0.
  • Free Trial Available
  • Starts at $24.9. Offers Custom plan.
  • Free Trial Available
  • Starts at $3.0. Offers Custom plan.
  • Free Trial Available
  • Starts at $108.25. Offers Custom plan.
SW Score & Breakdown

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    92%
  • Reviews
    79%
  • Momentum
    72%
  • Popularity
    77%

96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    100%
  • Momentum
    71%
  • Popularity
    87%

89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    96%
  • Reviews
    88%
  • Momentum
    61%
  • Popularity
    80%

89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    70%
  • Momentum
    60%
  • Popularity
    73%
SaaSworthy Awards
Not Available
# 2 Most Worthy # 1 Fastest Growing
Not Available
Not Available

Features

Total Features
7 Features
9 Features
8 Features
9 Features
Common Features for All
    Access Control Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role
    Feedback Collection Helps in collecting feedback from users to assess the support
    File Transfer Allows sending and receiving files
    Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
    Remote Control Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system
    Screen Sharing Enables remote participants to see your desktop that allows better collaboration
    Session Recording Enables one to record remote access, support sessions, and meetings
  • + 2 More - Show Less
    • Access Control Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role
      Feedback Collection Helps in collecting feedback from users to assess the support
      File Transfer Allows sending and receiving files
      Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
      Remote Control Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system
      Screen Sharing Enables remote participants to see your desktop that allows better collaboration
      Session Recording Enables one to record remote access, support sessions, and meetings
  • + 4 More - Show Less
    • Access Control Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role
      Feedback Collection Helps in collecting feedback from users to assess the support
      File Transfer Allows sending and receiving files
      Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
      Remote Control Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system
      Screen Sharing Enables remote participants to see your desktop that allows better collaboration
      Session Recording Enables one to record remote access, support sessions, and meetings
  • + 3 More - Show Less
    • Access Control Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role
      Feedback Collection Helps in collecting feedback from users to assess the support
      File Transfer Allows sending and receiving files
      Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
      Remote Control Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system
      Screen Sharing Enables remote participants to see your desktop that allows better collaboration
      Session Recording Enables one to record remote access, support sessions, and meetings
  • + 4 More - Show Less
  • Unique Features
      Diagnostic Tools Helps to conduct performance testing and network configuration to identify issues on a computer.
      Session Transfer Facilitates sending and receiving both attended as well as unattended support sessions
      Diagnostic Tools Helps to conduct performance testing and network configuration to identify issues on a computer.
      Session Transfer Facilitates sending and receiving both attended as well as unattended support sessions
      Diagnostic Tools Helps to conduct performance testing and network configuration to identify issues on a computer.
      Session Transfer Facilitates sending and receiving both attended as well as unattended support sessions
      Diagnostic Tools Helps to conduct performance testing and network configuration to identify issues on a computer.
      Session Transfer Facilitates sending and receiving both attended as well as unattended support sessions

    Technical Details

    Organization Types Supported
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • Installed - Mac
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • Installed - Mac
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • Installed - Mac
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • Installed - Mac
    Modes of Support
    • 24/7 (Live rep)
    • Business Hours
    • Online
    • 24/7 (Live rep)
    • Business Hours
    • Online
    • 24/7 (Live rep)
    • Business Hours
    • Online
    • 24/7 (Live rep)
    • Business Hours
    • Online
    API Support
    • NA
    • Available
    • NA
    • Available

    Reviews & Ratings

    User Rating
    4.5/5 230 user ratings
    4.7/5 5,096 user ratings
    4.6/5 482 user ratings
    4.5/5 25 user ratings
    Rating Distribution
    • Excellent

      61.3%
    • Very Good

      30.4%
    • Average

      7.8%
    • Poor

      0%
    • Terrible

      0.4%
    • Excellent

      77.1%
    • Very Good

      17%
    • Average

      2.3%
    • Poor

      0.7%
    • Terrible

      2.9%
    • Excellent

      73%
    • Very Good

      22.2%
    • Average

      1.2%
    • Poor

      0.6%
    • Terrible

      2.9%
    • Excellent

      48%
    • Very Good

      52%
    • Average

      0%
    • Poor

      0%
    • Terrible

      0%
    User Sentiments

      Ease of Use, Secure remote access, Remote printing functionality, Reliable connectivity

      High cost, Occasional connectivity issues, Lag/slow performance, Short inactivity timeout

      Ease of Use, Fast and Reliable Connection, Excellent Customer Service, Free for Personal Use

      Complex New User Interface, Falsely Flagged as Commercial Use, Occasional Connection Issues, Slow File Transfer Speeds

      Ease of Use, Fast Connection Speeds, Reliable Remote Access, Cost-Effective Pricing

      Occasional Software Crashes, Mobile App Limitations, Inconsistent Remote Printing Functionality, Technical Limitations with Third-Party Integrations

      Remote Access, Ease of Use, Unattended Access, Robust Features

      Connectivity Issues, Pricing, Mobile Support, Clunky UI

    Review Summary

    Reviewers praise GotoMyPC's remote access capabilities, highlighting its ease of use, fast connection speeds, and reliable performance. They appreciate the ability to access their computers from anywhere, enabling them to work remotely or collaborate with colleagues. The software's compatibility with various devices and operating systems is also seen as a major advantage. However, some users have reported occasional connection issues and glitches, emphasizing the need for stable internet connectivity. Additionally, the pricing plans may be perceived as relatively expensive compared to alternatives.

    TeamViewer is generally well-received by users for its remote access and support capabilities, receiving positive feedback for its ease of use, cross-platform compatibility, and reliable performance. The software is lauded for its user-friendly interface, making it accessible to users of varying technical expertise. Additionally, users appreciate the range of features offered, including screen sharing, file transfer, and remote control, which enhance collaboration and troubleshooting processes. However, some users have reported occasional connectivity issues and concerns regarding the cost of certain features. Overall, TeamViewer is considered a dependable and effective solution for remote access and support, with a user-friendly interface and a comprehensive set of features.

    Splashtop Remote Support is generally well-received by users. Reviewers appreciate its ease of use, reliability, and wide range of features for remote desktop access and support. The software is praised for its fast connection speeds, simple user interface, and compatibility with various devices. Additionally, Splashtop's customer support is often commended for being responsive and helpful. However, some users have reported occasional connection issues and difficulties with certain features. Overall, Splashtop Remote Support is considered a reliable and user-friendly solution for remote access and support.

    Overall, users appreciate LogMeIn Rescue for its remote access capabilities, ease of use, and quick setup. The software's ability to resolve issues promptly, its compatibility with various devices, and the option for unattended access are also praised. However, some users have faced occasional connection issues, limitations in file transfer functionality, and concerns about the pricing structure. Additionally, there have been reports of rare instances of slow response times or lags during remote sessions.

      Read All User Reviews Read All User Reviews Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • Starts at $33.0.
    • Free Trial Available
    • Starts at $24.9. Offers Custom plan.
    • Free Trial Available
    • Starts at $3.0. Offers Custom plan.
    • Free Trial Available
    • Starts at $108.25. Offers Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Personal $35.00 $35.00 per user / month

    Pro $33.00 $33.00 per month

    Corporate $280.00 $280.00 per month

    TeamViewer Remote Access $24.90 $24.90 per month

    TeamViewer Business (For Single Users) $50.90 $50.90 per month

    TeamViewer Premium $112.90 $112.90 per month

    TeamViewer Corporate $229.90 $229.90 per month

    TeamViewer Tensor Custom

    Solo (Remote Work & Access) $3.00 $3.00 per month

    Pro (Remote Work & Access) $8.25 $8.25 per user / month

    Performance (Remote Work & Access) $13.00 $13.00 per user / month

    Enterprise (Remote Work & Access) Custom

    SOS (Remote IT & Support) $22.00 $22.00 per month

    Enterprise (Remote IT & Support) Custom

    Remote Device Support $108.25 $108.25 per month

    Live Lens Custom

     
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    Screenshots & Videos

    Screenshots Not Available Remote Access
    + 1 More
    Splashtop Remote Support screenshot
    + 2 More
    Technician console
    Videos Video Thumbnail
    + 1 More
    Video Thumbnail
    + 2 More
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    + 2 More
    Video Thumbnail

    Vendor information

    Company Details Located in: California, United States Located in: Göppingen, Germany Founded in: 2005 Located in: San Jose, CA - 95129 Founded in: 2006 Located in: Boston, Massachusetts
    Contact Details

    Not available

    https://get.gotomypc.com/

    +49 7161 305898581

    https://www.teamviewer.com/en/products/teamviewer/

    +1-408-861-1088

    https://www.splashtop.com/remote-support

    Not available

    https://www.logmeinrescue.com/

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