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89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Creatio CRM |
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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Freshdesk |
| Description | Deskpro helps enterprises deliver enhanced helpdesk customer service to clients. The app supports different countries, time-zones, and languages. It has the extension to integrate 1000+ softwares. Not only this but one can also build new apps one the software’s platform. The CRM search option in the software lets admins search for users or organizations using powerful technology. Deskpro also brings team collaboration support, which allows resolving customers' issues effectively. Furthermore, any agent from this helpdesk app can be deleted or their account can be converted into a user profile. With the agent activity log, brands can monitor how agents are using and interacting with the helpdesk. There are dozens of built-in reports in the app to gain knowledge of key areas of different aspects of the helpdesk performance. In addition to this, the content created on Deskpro can be converted into more than 25 languages. All these have made Deskpro a globally trusted helpdesk solution. Read more | Snappy software is a Helpdesk software to automate workflow with email ticketing system. Engage your customers with pre-written content into support tickets. Manage tickets by assigning staff priorities, and tags to optimize repetitive tasks. Track your team's performance with reports to measure the business solutions. Small, Medium and Large companies make use of the software. Read more | Creatio is an AI CRM and workflow platform where people and AI agents work together - with no limits on users, agents, or scale. Designed for midsize and large enterprises, it delivers enterprise-grade CRM across sales, marketing, and service alongside Creatio Studio, a no-code agentic platform for building apps and AI agents without coding. With unlimited workflows, 19 industry templates, and AI agents included across all plans, Creatio gives organizations the freedom to automate at scale and the tools to do it without technical constraints. Read more | A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents. Read more |
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| SW Score & Breakdown |
89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| SaaSworthy Awards | # 20 Fastest Growing # 18 Most Popular |
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# 1 Most Worthy # 1 Most Popular |
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User-Friendly Interface, Extensive Customizations, Robust Ticketing System, Excellent Customer Support Limited Reporting Functionality, Occasional Software Glitches, Mobile Application Limitations, Confusing Navigation/Menu System |
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Overall, reviewers praise Freshdesk's user-friendly interface, ease of use, customization options, and robust features. They find it suitable for businesses of all sizes and appreciate its ticketing system, reporting capabilities, and integrations with other tools. However, some users mention occasional glitches, limited automation capabilities, and challenges with handling complex customer queries. Additionally, a few reviewers express concerns about the pricing structure and suggest improvements in customer support responsiveness. |
| Read All User Reviews | Read All User Reviews | Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Pricing Plans
Monthly Plans
Annual Plans
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Team (Cloud) $29.00 $39.00 per month Professional (Cloud) $59.00 $69.00 per user / month Enterprise (Cloud) $99.00 $99.00 per user / month Professional (Self-Hosted) $59.00 $59.00 per month Enterprise (Self-Hosted) $99.00 $99.00 per month |
Snappy $15.00 $15.00 per user / month |
Growth $40.00 $40.00 per user / month Enterprise $55.00 $55.00 per user / month Unlimited Custom |
Free Free Growth $15.00 $18.00 per month Pro $49.00 $59.00 per month Pro + AI Copilot $78.00 $94.00 per month Enterprise $79.00 $95.00 per month Growth (Freshdesk Omni) $29.00 $35.00 per month Pro (Freshdesk Omni) $69.00 $83.00 per month Enterprise (Freshdesk Omni) $109.00 $131.00 per month |
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| Company Details | Located in: London, United Kingdom Founded in: 2002 | Located in: Ontario, Canada | Located in: Boston, MA - 02109 | Located in: San Bruno, California Founded in: 2010 |
| Contact Details |
+44 020-3582-1980 |
Not available |
+1 617 765 7997 |
+1 (866) 832-3090 |
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