Genesys PureEngage |
92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Visit Website
|
| Description | ContactCentral is a cloud-based call centre software specially designed for marketing, sales, and support teams. It is one of the very few services that charge no upfront rentals and where clients pay based on their usage. Along with this, businesses need not sign up for a lengthy contract that bounds them to the service for a long period. It uses simple per seat pricing that can be easily scaled up or down depending upon the growth of the business. These features make it a great choice for small businesses who’re looking to set up a strong calling ecosystem but lack a massive budget. ContactCentral offers plug-and-play phone numbers, CRM integrations, and multi-level IVRs for a complete package. Moreover, it doesn’t require consultants or implementation engineers to set it up. The simple DIY software helps in quick and easy setup of all its services without any hassles. Read more | Bright Pattern is an omnichannel call centre software that enables companies to easily connect with their customers via call, email, text, chat, video and more. The software ensures consistency and quality within customer-specific interactions with the help of its built-in, omnichannel and AI-supported quality assurance capabilities. Further, with Bright Pattern, companies can provide their customers with effortless communicative services in real-time, besides enabling them to switch between channels while on call. The software helps agents to personalise customer experiences across all channels with the help of customer CRM data and key customer information accordingly. Large teams can depend on Bright Pattern’s omnichannel contact centre solution, in order to communicate with in-house team members or external clients. Bright Pattern also comes loaded with a plethora of CRM capabilities enabling users to track customer-specific journeys across different channels. Moreover, the software ensures seamless customer experiences and optimises call centre performance with AI-powered Omnichannel quality management facilities. Read more |
| Pricing Options |
|
|
| SW Score & Breakdown |
|
92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
| SaaSworthy Awards |
Not Available
|
# 6 Most Popular |
| Organization Types Supported |
|
|
| Platforms Supported |
|
|
| Modes of Support |
|
|
| API Support |
|
|
| User Rating |
Not Available
|
|
| Ratings Distribution |
Not Available
|
|
| Review Summary |
Not Available
|
Reviewers value Bright Pattern's ease of use, customizable features, and reporting capabilities. It is praised for its ability to handle high call volumes and complex customer interactions, as well as its omnichannel capabilities, allowing businesses to communicate with customers through various channels seamlessly. Reviewers also highlight the platform's scalability, making it suitable for businesses of all sizes. However, some users mention occasional technical glitches and limited reporting options as areas for improvement. Overall, Bright Pattern is generally well-received for its user-friendly interface, robust feature set, and ability to enhance customer communication and satisfaction. |
| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
| Pricing Options |
|
|
|
Pricing Plans
Monthly Plans
Annual Plans
|
Standard $25.00 $25.00 per month Enterprise $40.00 $40.00 per month |
Bright Pattern Others |
|
View Detailed Pricing
|
Confluence
4.3 Based on 5378 Ratings 
MYFUNDBOX Subscription
4.8 Based on 33 Ratings 
ReCharge
4.6 Based on 47 Ratings 
Fusebill
4.4 Based on 67 Ratings 
Chargebee
4.5 Based on 1002 Ratings |
Genesys PureConnect
4.5 Based on 287 Ratings
RingCentral Contact Center
4.1 Based on 281 Ratings |
|
| Screenshots |
|
|
| Videos | Not Available |
+ 2 More
|
| Company Details | Located in: +1 833-300-0885 | Located in: South San Francisco, California |
| Contact Details |
Not available https://contactcentral.io/ |
+1 650 529-4099 https://www.brightpattern.com/ |
| Social Media Handles |
|
|
Looking for the right SaaS
We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.
Want more customers?
Our experts will research about your product and list it on SaaSworthy for FREE.
