Home/Call Center Software/ContactCentral
Updated on: September 28, 2021

What is ContactCentral ?

ContactCentral

The Easiest Phone System for Small Businesses
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ContactCentral has been discontinued. Check ContactCentral alternatives.

ContactCentral is a cloud-based call centre software specially designed for marketing, sales, and support teams. It is one of the very few services that charge no upfront rentals and where clients pay based on their usage. Along with this, businesses need not sign up for a lengthy contract that bounds them to the service for a long period. It uses simple per seat pricing that can be easily scaled up or down depending upon the growth of the business. These features make it a great choice for small businesses who’re looking to set up a strong calling ecosystem but lack a massive budget. ContactCentral offers plug-and-play phone numbers, CRM integrations, and multi-level IVRs for a complete package. Moreover, it doesn’t require consultants or implementation engineers to set it up. The simple DIY software helps in quick and easy setup of all its services without any hassles.

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ContactCentral Features Show All Features

ContactCentral Technical details

Support Online Customer Type Individuals Freelancers Medium Business Small Business
API NA Location / Phone Number +1 833-300-0885
Deployment SaaS/Web/Cloud Category Call Center Software

ContactCentral Pricing

Pricing ModelFree Trial , Subscription
Standard
$25 /Month

$25 per Agent per Month billed Annually

$29 per Agent per Month billed Monthly

Features

  • Upto 10 Agents
  • Phone setup
  • Call Routing
  • IVR
  • Call Queues
  • Unlimited Campaigns
  • Dashboard
  • Call Recording
  • Call Notes

Note : Phone Number and Minutes Sold Separately (buy credits)

Enterprise
$40 /Month

$40 per Agent per Month billed Annually

$49 per Agent per Month billed Monthly

Features

  • Includes features of Standard plan, plus
  • Upto 25 Agents
  • Multilevel IVR
  • Voicemail Support
  • Unlimited Campaigns with Surveys
  • Call Analytics
  • Call Masking
  • Number Porting for Outgoing
Screenshot of the Vendor Pricing Page
ContactCentral Pricing
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Disclaimer: The pricing details were last updated on 19/12/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about ContactCentral pricing.

ContactCentral FAQs

ContactCentral is Call Center Software. ContactCentral offers the following functionalities:

  • Call Monitoring
  • Auto Call Recording
  • IVR Support
  • Queue Management (Calls)
  • Predictive Dialer
  • Progressive Dialer
  • Live Chat
  • Concurrency Support
  • Inbound Call Center
  • Outbound Call Center

Learn more about ContactCentral features.

No, ContactCentral does not provide API.

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ContactCentral Screenshots

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ContactCentral screenshot

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