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3CX |
96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | CloudTalk is an AI-powered business phone system for remote sales and customer service teams. With carrier-grade coverage across 160+ countries and local numbers everywhere, it helps businesses maintain a local presence internationally and operate their virtual call center from anywhere. The system easily adapts to the needs and size of the business. Beyond human agents, CloudTalk now runs AI Voice Agents directly inside the same telephony system: the AI Receptionist answers every inbound call instantly, captures intent, resolves FAQs, and routes to the right person 24/7 (in multiple languages, auto-detected), while the AI Specialist owns entire workflows end-to-end (inbound resolution or outbound campaigns), pulling live data from your CRM and handing off to a human only when genuinely needed, with full context. The voice features help improve the customer support team with advanced features such as call queuing, call recording, short numbers, or call masking. The tool's intelligent call routing ensures that calls, whether handled by AI or a human, are routed to the right agent based on custom criteria. Businesses can boost the productivity of their staff, teams, or departments with outbound call center features such as click to call, call notes, transfer, predictive dialer, or agent status. CloudTalk integrates with 100+ tools, including existing CRM, helpdesk, and e-commerce solutions such as HubSpot, Salesforce, Pipedrive, and Zoho. Organizations can improve the quality of their VoIP call center with detailed call statistics, agent reporting, emotion and sentiment analytics, and shared analytics across human and AI calls. Other features that ensure better and easier management include security, unlimited concurrent calls, a responsive web admin, and multi-language phone support. Read more | Everything your team needs to connect better with prospects, customers and with each other. Set up your cloud PBX in minutes. Add numbers and users in one click. Make unlimited calls to 110 destinations. Integrate with leading CRM and Helpdesk tools. Call center tools, supervision and coaching features. Video conferencing and group messaging. Read more |
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| SW Score & Breakdown |
96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| SaaSworthy Awards | # 8 Fastest Growing |
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| User Sentiments |
User Friendly Interface, Extensive Integrations, Clear Call Quality, Comprehensive Call Analytics Inconsistent Mobile App Functionality, Occasional Connectivity Issues, Inaccurate Call Transcript Feature, Unclear Pricing Structure |
Ease of Use, Intuitive Interface, Comprehensive Call Management, Seamless CRM Integration Inconsistent Call Quality, Mobile App Issues, Occasional Technical Glitches, Limited SMS Functionality |
| Review Summary |
CloudTalk is praised for its user-friendly interface, ease of setup, and extensive features. Users appreciate the call quality, reporting capabilities, and integrations with popular business tools. Additionally, CloudTalk's customer support is frequently lauded for its responsiveness and helpfulness. However, some users have reported occasional technical glitches and limitations with certain features. Overall, CloudTalk receives positive feedback for its user-friendly design, rich features, and reliable customer support. |
Ringo Users consistently praise Ringover's ease of use and intuitive interface, particularly for call management and integration with CRM systems. They appreciate the platform's mobile app and the ability to make international calls at reasonable prices. However, some users report occasional connection issues and technical glitches, along with concerns about customer service responsiveness. Pricing and billing transparency are also cited as potential issues, with some users feeling misled about subscription options. Overall, Ringover appears to be a solid VoIP solution with a strong user experience, but potential improvements in customer service and billing practices would be beneficial. |
| Read All User Reviews |
AI-Generated from the text of User Reviews
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Starter $25.00 $34.00 per user / month Essential $29.00 $39.00 per user / month Expert $49.00 $69.00 per user / month Custom Custom |
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| Company Details | Located in: New York City, New York Founded in: 2016 | Located in: Atlanta, Georgia Founded in: 2005 |
| Contact Details |
+1 888-487-1675 https://www.cloudtalk.io/ |
+1 470 634 8800 https://www.ringover.com/ |
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