Five9 |
95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | CloudTalk is a virtual phone system for remote sales and customer service teams. It helps businesses maintain a local presence with an international phone number and allows them to operate their virtual call center from anywhere. The system easily adapts to the needs and size of the business. The voice features help improve the customer support team with advanced features such as call queuing, call recording, short numbers or call masking. The tool’s intelligent call routing ensures that calls are routed to the right agents based on custom criteria. Businesses can boost the productivity of their staff, teams or departments with outbound call center features such as click to call, call notes, transfer, predictive dialer or agent status. CloudTalk can also be integrated with existing CRM tools, helpdesk, and e-commerce solutions. Organizations can improve the quality of their VoIP call center with detailed call statistics, agent reporting, emotion and sentiment analytics, and more features. Some other tools ensure better and easier management include security, unlimited concurrent calls, responsive web admin, and multi-language phone. Read more | ChaseData offers powerful and affordable call center solutions for one’s BPO business by its integration with websites, social media, and traditional mass mail. The software offers a fast call back feature to reach out to a customer while his/her interest is strong, thus improving customer satisfaction. ChaseData offers industry-specific solutions to help both B2B as well as B2C marketing. The robust tools of the software keep track of how many contacts are made and the volume of sales generated. Users can control costs as well as the interface to increase the productivity of the business. The software comes inbuilt with compliance management, call logging, recording and routing, live chat and escalation management to modernize the call center business. The software provides a custom-made solution for inbound, outbound, and multichannel businesses through features like predictive and progressive dialer and click-to-call outbound dialing. The application also has an interface with email, live chat, text and social media channels. It even offers integration with the greatest productivity apps to increase sales. ChaseData comes with an onboard analytics feature to manage call queues, track performance and monitor customer satisfaction levels. Read more |
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| SW Score & Breakdown |
95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| SaaSworthy Awards | # 8 Fastest Growing |
Not Available
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| Total Features |
10 Features
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10 Features
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| Common Features for All |
Auto Call Recording
Call Monitoring
Concurrency Support
IVR Support
Inbound Call Center
Live Chat
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management (Calls)
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Auto Call Recording
Call Monitoring
Concurrency Support
IVR Support
Inbound Call Center
Live Chat
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management (Calls)
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| Review Summary |
CloudTalk is praised for its user-friendly interface, ease of setup, and extensive features. Users appreciate the call quality, reporting capabilities, and integrations with popular business tools. Additionally, CloudTalk's customer support is frequently lauded for its responsiveness and helpfulness. However, some users have reported occasional technical glitches and limitations with certain features. Overall, CloudTalk receives positive feedback for its user-friendly design, rich features, and reliable customer support. |
Overall, users praise the robust features and customization options of the software, highlighting its ability to handle complex call center requirements. Many reviewers commend the software's user-friendly interface, ease of implementation, and helpful customer support. However, some users express concerns about the occasional technical glitches and the need for improved reporting capabilities. Additionally, a few reviewers mention that the software's pricing can be a deterrent for some businesses. |
| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Pricing Plans
Monthly Plans
Annual Plans
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Starter $25.00 $30.00 per user / month Essential $30.00 $40.00 per user / month Expert $50.00 $60.00 per user / month Custom Custom |
Small Business $89.00 $89.00 per user / month Professional $139.00 $139.00 per user / month Enterprise $169.00 $169.00 per user / month |
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View Detailed Pricing
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View Detailed Pricing
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RingCentral Contact Center
4.1 Based on 281 Ratings 
Dialpad Contact Center
4.3 Based on 207 Ratings 
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FIVE CRM
4.7 Based on 32 Ratings 
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| Screenshots |
+ 2 More
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Not Available |
| Videos |
+ 1 More
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+ 2 More
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| Company Details | Located in: New York City, New York Founded in: 2016 | Located in: Plantation, FL Founded in: 1996 |
| Contact Details |
+1 888-487-1675 https://www.cloudtalk.io/ |
+1 888-739-8218 https://www.chasedatacorp.com/ |
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