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85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
View Details
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89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
View Details
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Description | It is one of the powerful call center solution that helps you to build a modern contact center. It allows you to create a central command center where you can manage all the inbound and outbound calls. Using this software, you can monitor all calls in real-time and it auto-records every call that can be used for quality analysis. It has an advanced analytics feature which tracks all customer interactions and extract insights. In addition, it has cross-platform reporting tool which collects all the interaction data and generates an effective report. Using its customized dashboard, you can deliver instant feedbacks to your agents by monitoring their calls. Read more | Truly software is an simple communications product line used to manage CRM data to enrich existing activity data. The software offers Click to Call, Call Notes, Voicemail Drop, and more. Measure the performance of your teams with reporting dashboard. It supports Mobile Android and iOS. Small, Medium and Large companies make use of the software. Read more |
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SW Score & Breakdown |
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Total Features |
6 Features
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10 Features
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Common Features for All |
Auto Call Recording
Call Monitoring
Concurrency Support
IVR Support
Inbound Call Center
Live Chat
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management (Calls)
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Auto Call Recording
Call Monitoring
Concurrency Support
IVR Support
Inbound Call Center
Live Chat
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management (Calls)
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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API Support |
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User Rating |
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Rating Distribution |
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User Sentiments |
User-friendly interface, Extensive reporting capabilities, Efficient scheduling and forecasting, Excellent customer support Limited third-party integrations, Data Explorer complexity, Occasional software bugs and glitches, Slow processing speeds |
Ease of Use, Extensive Integrations, Excellent Customer Support, Reliable Mobile App Call Quality Issues, Limited Texting Functionality, Occasional Syncing Delays, UI Navigation Complexities |
Review Summary |
Users praise Calabrio One's user-friendly interface, ease of use, and comprehensive features. Many reviewers highlight its robust reporting and analytics capabilities, which provide valuable insights for improving agent performance and customer satisfaction. The platform's ability to integrate with various third-party applications is also appreciated. However, some users mention occasional technical glitches and limitations in customization options. Additionally, the pricing is seen as a potential drawback for some businesses. Overall, Calabrio One is generally well-received by users, who commend its user-centric design, powerful functionality, and positive impact on their operations. |
Truly is generally well-received by users, earning praise for its intuitive interface, comprehensive analytics, and robust reporting capabilities. Many users find it easy to use and navigate, allowing them to quickly gain insights into their data. The customer support team is also lauded for its responsiveness and helpfulness. However, some users have expressed concerns about the cost, occasional bugs, and limited customization options. Overall, Truly seems to be a solid choice for businesses seeking a user-friendly and feature-rich analytics solution. |
Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Calabrio ONE Custom |
Growth $55.00 $65.00 per user / month Enterprise Custom |
View Detailed Pricing
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View Detailed Pricing
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FIVE CRM
4.7 Based on 32 Ratings |
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Screenshots |
+ 9 More
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Not Available |
Company Details | Located in: Minneapolis, MN | Located in: San Francisco, CA |
Contact Details |
+1 (763) 592-4600 https://www.calabrio.com/products/calabrio-one/ |
+1 855-976-8759 https://truly.co/ |
Social Media Handles |
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