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85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Overview

Description Atera is a remote monitoring and management software that provides complete visibility and control over hundreds of networks to MSPs and IT professionals in real-time. The software enables users to offer instant and exceptional IT support to their valuable customers across the globe. One of the main features of Atera is that it sends real-time notifications to users about the potential problems that may happen so that users can prepare themselves in advance. In addition, businesses can also depend on the same to receive real-time status on system resources, networking and IP monitoring, logged in customers, SQL Server, Active Directory and many other essential elements. Further, the IT automation services provided by the software also come in handy to manage a variety of administrative and maintenance tasks that can be applied to workstations and servers in no time. Atera comes with an automated Patch Management system that can be applied to individual devices and groups as per convenience. Finally, the remote maintenance capabilities offered by Atera helps out companies with their service manager, command prompt and task manager facilities. Read more Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service. Intuitive, lightweight ticketing with seamless RMM and N-central platform integrations. Painless time tracking with convenient timers and functionality for recurring tickets and appointments. Read more
Pricing Options
  • Free Trial Available
  • Starts at $99.0. Offers Custom plan.
  • Free Trial Not Available
  • N-able MSP Manager Offers Custom plan.
SW Score & Breakdown

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    93%
  • Reviews
    68%
  • Momentum
    61%
  • Popularity
    81%
SaaSworthy Awards
Not Available
# 20 Most Popular # 13 Fastest Growing

Technical Details

Organization Types Supported
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • Available

Reviews & Ratings

User Rating
4.6/5 745 user ratings
3.8/5 8 user ratings
Ratings Distribution
  • Excellent

    71.8%
  • Very Good

    21.4%
  • Average

    4.8%
  • Poor

    1.1%
  • Terrible

    0.9%
  • Excellent

    30.3%
  • Very Good

    36.4%
  • Average

    21.2%
  • Poor

    6.1%
  • Terrible

    6.1%
Review Summary

Overall, users appreciate Atera's comprehensive features, user-friendly interface, and strong customer support. Many reviewers highlight its effectiveness in streamlining IT tasks, improving technician productivity, and providing remote access capabilities. The remote monitoring and management features are particularly praised for enabling efficient issue identification and resolution. However, some users mention occasional bugs or performance issues that require improvement. Additionally, a few reviewers suggest enhancements to the reporting capabilities and mobile app functionality.

Not Available
  Read All User Reviews Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $99.0. Offers Custom plan.
  • Free Trial Not Available
  • N-able MSP Manager Offers Custom plan.
Pricing Plans
Monthly Plans Annual Plans

Pro (MSP) $99.00 $119.00 per user / month

Growth (MSP) $129.00 $149.00 per user / month

Power (MSP) $169.00 $199.00 per user / month

Super Power (MSP) Custom

Professional (IT Department) $149.00 $169.00 per user / month

Expert (IT Department) $169.00 $199.00 per user / month

Master (IT Department) $199.00 $239.00 per user / month

Enterprise (IT Department) Custom

N-able MSP Manager Custom

 
View Detailed Pricing
View Detailed Pricing

Screenshots & Videos

Screenshots Dashboard
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Vendor information

Company Details Located in: Tel Aviv, Israel Founded in: 2014 Located in: Austin, Texas
Contact Details

Not available

https://www.atera.com/remote-monitoring-and-management/

+1 855-679-0817

https://www.n-able.com/products/msp-manager

Social Media Handles

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