Unbabel Reviews

What do you like best about Unbabel?I particularly appreciate several aspects, but mainly fast and efficient translations I can rely on. As well as ease of use, since the platform is user friendly!What do you dislike about Unbabel?Maybe occasional AI inconsistencies? since some complex or nuanced texts may still require extra refinement.What problems is Unbabel solving and how is that benefiting you?The challenge of multilingual communication, unbabel breaks the language barrier and enables business to thrive and communicate with global customers effortlessly.

What do you like best about Unbabel?I love the idea of conversating with someone else in another language with an amazing vocabulary and anonymity that come with customer support.What do you dislike about Unbabel?Nothing, I didn't find anything I didn't like about it! There are a lot of great features!What problems is Unbabel solving and how is that benefiting you?I can ask for help unlike the other sites.

What do you like best about Unbabel?- quickWhat do you dislike about Unbabel?- overall good qualityRecommendations to others considering Unbabel?- easy to useWhat problems is Unbabel solving and how is that benefiting you?- easy to train others about it

What do you like best about Unbabel?The service and follow up from UnBabel is great.What do you dislike about Unbabel?no comments for the moment, I like nBabel.What problems is Unbabel solving and how is that benefiting you?Try to solve the shortage of multi-lingual talent and resource. UnBabel provide the integrated service with SF which is very convenient to us.

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What do you like best about Unbabel?I am thoroughly impressed with Unbabel's effectiveness as a translation tool. It has proven to be an invaluable asset for our company, providing accurate and reliable translations. The cost-effectiveness of Unbabel is a standout feature, offering exceptional value for the services provided. Even with the basic tier, the quality of translations meets our expectations, making it a budget-friendly solution. The customer success team's responsiveness has been commendable, ensuring a smooth user experience.What do you dislike about Unbabel?While Unbabel is generally a robust tool, there are a few areas where improvements could be made. The customer support team sometimes takes a considerable amount of time to identify the root cause of certain issues and propose solutions. Additionally, despite the existence of a glossary for the translation engine, we have observed instances where it is overlooked, leading to inaccuracies. There have also been occasional bugs that prevent Unbabel from delivering translations directly to end users. However, it is worth noting that the system still ensures delivery to agents, allowing them to manually forward the translations. Despite these minor drawbacks, our overall satisfaction with Unbabel remains high.Recommendations to others considering Unbabel?Unbabel addresses several key challenges in providing efficient and multilingual customer service. One of the primary problems Unbabel is solving is the cost-effectiveness of maintaining a diverse and multilingual customer support team. Traditional models often require hiring native speakers for various languages, which can be both costly and logistically challenging.What problems is Unbabel solving and how is that benefiting you?

What do you like best about Unbabel?Easiness of use for our agents - quality of the translation (driving better CSAT than natives)What do you dislike about Unbabel?Thanks to unbabel our CS organisation has gained efficiency and quality.Recommendations to others considering Unbabel?The feature is lacking language enhancement (example: sentence in English to be translated not of a very good level = bad final translationWhat problems is Unbabel solving and how is that benefiting you?Organisational efficiency, better quality and lower costs

What do you like best about Unbabel?Unbabel is easy to set up and operate, the integration with our systems is smooth and effective. The quality of the translations is very high and the translations are turned in quickly and accurately, which is essential when working with a strict and fast SLA. The Unbabel team is amazing, extremely responsive and helpful. their dashboards and data help us follow up on the different translation services and monitor usage.What do you dislike about Unbabel?overall I am highly satisfied with Unbabel's service. Adjusting to new versions of our CRM could have been quicker, but their Technical team was very responsive and helpful and the migration to the new CRM was eventually a great success.What problems is Unbabel solving and how is that benefiting you?As we offer multilingual customer support, Unbabel helps us with increasing brand loyalty. Our customers know that they are contacting someone who understands them and their needs with no language barriers.