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Trustpilot Reviews

User Rating

4.4/5 (Based on 17,838 Ratings)

Rating Distribution

  • Excellent

    75.8%
  • Very Good

    3.9%
  • Average

    2.5%
  • Poor

    17.6%
  • Terrible

    0.3%

User Sentiments

Quick Response, Easy to Use, Honest Reviews, Helpful Customer Service

Fake Reviews, Slow Response Times, Unresponsive Customer Service, Lack of Company Response

Do You Use Trustpilot?

Write a Review

AI-Generated from the text of User Reviews

Reviews
AA

Abe A

August 10, 2026 Source: G2.com
Easy way to find trustworthy customer feedback
What do you like best about Trustpilot?I like how easy it is to see real customer feedback and get a quick idea of what people think about a company before making a decision.What do you dislike about Trustpilot?Sometimes it can be hard to tell which reviews are completely genuine, and there are a lot of reviews to go through before finding the most useful ones.What problems is Trustpilot solving and how is that benefiting you?Trustpilot makes it easier to find honest customer feedback and compare companies before making a decision. It saves me time and gives me more confidence when choosing a business or service.
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MK

Mohd danish K

June 14, 2026 Source: G2.com
Transparent Reviews, Easy Navigation
What do you like best about Trustpilot?I really like the transparency of customer reviews on Trustpilot. It provides a quick overview of real user experiences, which makes it easy to understand a company's strengths and weaknesses before making a decision. I also appreciate how simple it is to search for companies and browse reviews. The platform is easy to navigate, and the rating system allows me to quickly get an overall impression of a business. Additionally, the initial setup of Trustpilot was straightforward, and the basic features were easy to start using right away.What do you dislike about Trustpilot?Sometimes it can be difficult to tell which reviews are the most representative of the overall customer experience. More detailed filtering and review verification options would make the platform even more useful.What problems is Trustpilot solving and how is that benefiting you?I use Trustpilot to make more informed decisions with real customer feedback, save time researching companies, and identify trustworthy businesses while avoiding potential issues.
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WS

Willem S

May 9, 2026 Source: G2.com
Trustpilot Builds Confidence with Reliable Reviews and an Easy-to-Use Interface
What do you like best about Trustpilot?Trustpilot, according to me, has more reliable reviews than other review sites that I have visited. With their wide variety of companies and services, and is a go-to for making decisions on going to an unknown establishment for dinner, or using a mechanic that a friend recommended. The interface is easy to navigate and there is a blog section that informs visitors of trends and gives guidance on how to write reviews. Not only is it useful for the end-user but businesses get to see how their products and services they put into the market are received by their customers/client, giving them the opportunity to respond to the review - facilitating a channel to resolve instances where a product failed or a client isn't entirely satisfied. This enables better product development, increases service levels, and also gives Joe Public a voice against the Corporation, keeping Big Business accountable and responsible. Trustpilot gives me the confidence I need to try new things.What do you dislike about Trustpilot?I generally actually like the site, and there isn't really anything that negatively stands out to me. A possible UI overhaul in aesthetics could modernise the experience, but that's really it.What problems is Trustpilot solving and how is that benefiting you?Trustpilot gives confidence to end-users to try new things, and keeps businesses accountable in the public square, enabling them to do and serve better.
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VK

Visal K

April 23, 2026 Source: G2.com
Genuine Verified Reviews That Boost SEO Visibility
What do you like best about Trustpilot?I like Trustpilot as the most genuine Review platform. All the reviews are from verified users, and only verified users can put a review on the listings. It IS one of the quickest indexed review listings for our business, SEO visibility is one of its major advantages. Easy to set up with greater accessibility and quick verification with the Domain email verification option. Simple onboarding procedure is one of its greatest advantages; no support or assistance is needed for the verification process. Automated feedback collection feature and TrustWidgets are available on premium option.What do you dislike about Trustpilot?As a business-oriented review platform, it has premium features that can suppress negative customer reviews.What problems is Trustpilot solving and how is that benefiting you?It helps to improve our business online search presence. It helps to boost the SEO as it provides a backlink opportunity for business websites. Also its a great platform to showcase our customer testimonials to the client.
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VA

Verified User in Marketing and Advertising

April 14, 2026 Source: G2.com
Makes Collecting Reviews Easy—Helpful, Knowledgeable Support
What do you like best about Trustpilot?They make collecting reviews easy and are always there to help.What do you dislike about Trustpilot?I have found nothing to dislike. The platform is well thought out and staff is knowledgeable.What problems is Trustpilot solving and how is that benefiting you?They are giving us insight into the needs of our customers.
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MS

Mohamed S

January 20, 2026 Source: G2.com
The Most Honest Review Site with Great Support
What do you like best about Trustpilot?The most important thing about Trustpilot it's the most honest review websiteWhat do you dislike about Trustpilot?Easy and very simple to use after login you can write the name of the company then read or add your experiences and great customer supportRecommendations to others considering Trustpilot?The "Shady Broker" Problem: In industries like Forex and Fintech, it’s easy for a company to look professional on their website but disappear when you try to withdraw funds. Trustpilot provides a public paper trail of real user experiences. What problems is Trustpilot solving and how is that benefiting you?
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VS

Verified User in Financial Services

January 20, 2026 Source: G2.com
Industry-Standard Customer Reviews with Customisable Widgets
What do you like best about Trustpilot?.industry standard for public customer reviews; customisation in widget for web developmentWhat do you dislike about Trustpilot?affects performance and ranking of websitesWhat problems is Trustpilot solving and how is that benefiting you?we wanted to have a common source of reviews/comments without building a dedicated platform for it
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BB

Belinda B

December 20, 2025 Source: G2.com
An Essential Resource for Business Insights
What do you like best about Trustpilot?Trustpilot is a useful resource for me whenever I want to learn more about a business.What do you dislike about Trustpilot?Honestly, I can't think of anything I dislike. I am completely satisfied.What problems is Trustpilot solving and how is that benefiting you?Trustpilot has been useful in helping me learn more about companies I may need to interact with.
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AO

Alessandro O

December 16, 2025 Source: G2.com
A powerful trust signal for brands when used properly
What do you like best about Trustpilot?Strong credibility and visibility; customer reviews genuinely influence trust and conversion.What do you dislike about Trustpilot?Pricing can be steep, and moderation rules aren’t always intuitive from a brand perspective.What problems is Trustpilot solving and how is that benefiting you?It provides social proof at scale, helping customers make informed decisions and brands build trust.
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ES

Ethan S

November 20, 2025 Source: G2.com
This review is a thanks giving message to the Trustpilot team, Thank you for your service Trustpilot Led Me to the Right Choice
What do you like best about Trustpilot?I can search the product so easily, and the interface allows me to check every review; nothing is hidden, that's what I love most about the platformWhat do you dislike about Trustpilot?Not countable, my desire might not be their weakness!What problems is Trustpilot solving and how is that benefiting you?I've purchased a product filter for my WooCommerce store, the purchase decision was based on Trustpilot reviews, so it's the platform that assist me to make a good decision, it also save my times in various way.
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SaaSworthy may receive compensation from some vendors featured on this page. This does not influence our editorial evaluation or ratings. [email protected]

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