Stonly Reviews

It is a very interactive tool that embraces creativity.

Sometimes, I feel a little lost, but it is only because I am a first-time user.

Stonly is helping us to create an interactive self-service knowledge base for multiple areas in our company. It is benefiting us by providing a creative content creation space for our users to find the information they need.

- Ease of implementation.

- Everything is possible with Stonly.

- Nothing.

- Maybe there is too much (great) features. You don't know what to use first.

Every type of communication with clients on our website.

The good things about Stonly is that its easy to use and if you cant find something, the people on support are always there to help. Also are you able to use alot of features that is implemented in the site.

if u use a contact forum, it takes a minute to send the email

Stonly page helps us with taking pressure of our support team. This because we use it as a helping hand on our website.

We implemented the product quickly and use if for all our clients now.

The product is simple to use. Have not been through training and I was able to build multiple guides in multiple languages in just a couple hours.

Wish the format menu was available in screen or as a left click and not only at the bottom. For a long guide it is a pain to have to go to bottom of section to add formatting each time.

We need custom Terms, FAQs and policies for each client. It is fast and easy to create and update for each client.

Once you understand the basics, Stonly is easy to use and you can really apply it to a large variety of scenarios. It was also easy for our developers to integrate it onto our app. Personally, the features I love the most are the ability to configure triggers. This ensures that we can target the information to the right users.

No downsides, certain features such as the guied tour we have difficulty using to its fullest capability, due to the dynamic nature of our app.

Stonly is helping us reduce our internal effort for onboarding new users, allows us to provide the information that they need to start using our app and be self-sufficient

Customers can get info that is easy to use with step by step instruction to address questions

Be nice to get printout of flowcharts for review purposes

Technical support

The simplicity, easiness to use and to implement

Managing variables in URLs especially in Checklist but overall not that big of a deal

Allow my users to discover my product without needing to contact support

how easy it is to use. Setting up the trees and training on Stonly is simple quick and easy

nothing comes to mind, everything i dislike I can fix if i clean up my trees

the problem is the scripts that my agents need to have ready, as well as an available knowledge base. They are meeting both needs with excellence

the easyness on bouth sides, our as a company and the costumers side. And the good customer support.

Not having Hubspot integration and its sould be more picture options

It is solving the problem with old chunky knowlage bases. Its easy to find what you need.

Stonly allows me to build complex guides with specific logic - using just an easy CSS selector tool that simply allows me to select components of the page I want to highlight or guide the user through.

There is a learning curve to Stonly - there are so many features and if/or/but/and/not functions that it is difficult to wrap your head around it all at first.

We work with many clients who use our wine ecommerce software. Our team cannot handle the number of questions about product functionality and onboarding. Stonly helps us walk a user through their portal and show them tool tips which cuts down on a lot of support desk email.