WalkMe

About WalkMe

Deep Dive with Clara AI

WalkMe is a tool that allows users to embrace technology and achieve True Digital Adoption. The tool consists of a Digital Adoption Platform (DAP), making it effortless for any user to use any website or software. The users get proactive, guidance, solution analyses, and automation processes to complete their tasks easily whenever and however needed. WalkMe ensures flawless software adoption, automation of complex business processes, and also boosts employee productivity. The platform creates an ideal customer journey, encourages self-service, and guarantees customer satisfaction. It streamlines large-scale disruptive transformation by empowering employees, overcoming change, and increasing usability, and enabling successful digital transformation. Users can make data-driven decisions and adopt transformational change by collecting and analyzing usage data and gain visibility into the customers’ journey. They can contextually drive customers to action through in-app and cross-app guidance. WalkMe allows the users to shift from reactive to proactive user engagement by analyzing and anticipating customers’ needs. The platform ensures accurate process completion and increases user engagement and eventually leads to better productivity.

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Pricing

Free Trial Not Available
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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%
Reviews

77%
Momentum

72%
Popularity

94%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

Large Enterprises
Medium Business

API Support

NA

Modes of Support

24/7 (Live rep), Business Hours, Online

WalkMe Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Basic Plan Others

Features

3 Walk-Thrus
Up to 5 Steps Per Walk-Thru
300 Assists Per Month
Basic Online Support

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Custom Plan Others

Features

Unlimited Walk-Thrus
Unlimited Steps Per Walk-Thru
Unlimited Assists
Multiple Support Options
Multiple Domains
Full Help Desk Integration
Design Flexibility
Full Interface Control
Advanced API Support
Multi-language
Self-Hosting Option
Analytics
SSL Support
Segmentation

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Disclaimer: The pricing details were last updated on 06/01/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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WalkMe Reviews

User Rating

4.5/5 (Based on 597 Ratings)

Rating Distribution

Excellent
63.7%
Very Good
26.1%
Average
6.4%
Poor
0.8%
Terrible
3%

User Sentiments

Ease of Use, Comprehensive Training Resources, Effective User Guidance, Powerful Analytics and Insights

Occasional Technical Glitches, Steep Learning Curve for Advanced Features, Inconsistent Element Selection Accuracy, Customer Support Response Time

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Review Summary

Overall, users praise WalkMe's ease of use, citing its intuitive interface and straightforward setup process. They also value its customization options, allowing them to tailor the tool to their specific needs. Additionally, WalkMe's customer support receives positive feedback for its responsiveness and helpfulness. However, some users express concerns about occasional bugs and glitches, as well as the potential for WalkMe to slow down their systems. Pricing is mentioned as a consideration, with some users finding it expensive compared to alternatives.