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About WalkMe

Clara AI Deep Dive with Clara AI

WalkMe is a tool that allows users to embrace technology and achieve True Digital Adoption. The tool consists of a Digital Adoption Platform (DAP), making it effortless for any user to use any website or software. The users get proactive, guidance, solution analyses, and automation processes to complete their tasks easily whenever and however needed. WalkMe ensures flawless software adoption, automation of complex business processes, and also boosts employee productivity. The platform creates an ideal customer journey, encourages self-service, and guarantees customer satisfaction. It streamlines large-scale disruptive transformation by empowering employees, overcoming change, and increasing usability, and enabling successful digital transformation. Users can make data-driven decisions and adopt transformational change by collecting and analyzing usage data and gain visibility into the customers’ journey. They can contextually drive customers to action through in-app and cross-app guidance. WalkMe allows the users to shift from reactive to proactive user engagement by analyzing and anticipating customers’ needs. The platform ensures accurate process completion and increases user engagement and eventually leads to better productivity.

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Screenshots & Videos

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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    60%
  • Momentum
    70%
  • Popularity
    70%

Platforms Supported

  • Browser Based (Cloud)

Organization Types Supported

  • Large Enterprises
  • Medium Business

API Support

  • NA

Modes of Support

  • 24/7 (Live rep), Business Hours, Online

WalkMe Features

Digital Adoption Platform Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%

Knowledge Base Integration

Connects contextual help to external documentation or support portals.

Usage Analytics

Enables the tracking of feature adoption, user engagement, and drop-off points with clarity and precision.

Contextual Help Widgets

Provides tailored tips and answers to FAQs based on user behavior.

Interactive Onboarding Flows

Guides new users through software adoption with interactive, step-by-step tours.

In-App Guidance

Provides intuitive, step-by-step instructions within applications through interactive Walkthroughs and Tooltips.

Security and Privacy Compliance

Ensures accessibility solutions comply with GDPR, HIPAA, and SOC 2 standards.

Cross-Platform Access

Available on web, desktop, and mobile platforms.

No code Development

Allows building applications through visual modeling tools and configuration without having to write code

Multi-language Support

Available in multiple languages to support global customers

Dashboard

A digital insight of reports and other workings on a single screen
WalkMe Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Screenshots of Vendor Pricing Page

Pricing screenshot

Disclaimer: The pricing details were last updated on 06/01/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about WalkMe Pricing

WalkMe Alternatives

View All WalkMe Alternatives

WalkMe Reviews

User Sentiments

Ease of Use, Comprehensive Training Resources, Effective User Guidance, Powerful Analytics and Insights

Occasional Technical Glitches, Steep Learning Curve for Advanced Features, Inconsistent Element Selection Accuracy, Customer Support Response Time

Do You Use WalkMe?

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Review Summary

Overall, users praise WalkMe's ease of use, citing its intuitive interface and straightforward setup process. They also value its customization options, allowing them to tailor the tool to their specific needs. Additionally, WalkMe's customer support receives positive feedback for its responsiveness and helpfulness. However, some users express concerns about occasional bugs and glitches, as well as the potential for WalkMe to slow down their systems. Pricing is mentioned as a consideration, with some users finding it expensive compared to alternatives.

Pros

  • Streamlines user onboarding and training.
  • Improves software adoption and engagement.

Cons

  • May require significant upfront investment.
  • Requires constant maintenance and updates.

WalkMe Reviews

AI-Generated from the text of User Reviews

Videos on WalkMe

WalkMe FAQs

What is WalkMe used for?

WalkMe is Digital Adoption Platform Software. WalkMe offers the following functionalities:

  • Knowledge Base Integration
  • Usage Analytics
  • Contextual Help Widgets
  • Interactive Onboarding Flows
  • In-App Guidance
  • Security and Privacy Compliance
  • Cross-Platform Access
  • No code Development
  • Multi-language Support
  • Dashboard

Learn more about WalkMe features.

What are the top alternatives for WalkMe?

Does WalkMe provide API?

No, WalkMe does not provide API.

WalkMe Contact

Vendor Details

San Francisco, California Founded : 2011

Contact Details

Not available

https://www.walkme.com/

Social Media Handles

Customers

Hershey
Linkedin
Del Monte
Fairfield
Luminus
Paypal
Echo360

WalkMe Integrations

Disclaimer

This research is curated from diverse authoritative sources; feel free to share your feedback at [email protected]

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