Softphone.Pro Pricing

Features

• Softphone.Pro 5 app for Windows, macOS
• Softhone dekstop app for Windows and macOS
• Localization in 6 languages
• Up to 32 SIP accounts per app
• Attended and unattended transfer, call hold
• Conference call with up to 6 participants
• Auto-answer
• Voice mail drop (play pre-recorded messages)
• Automatic call recording
• Contact presence inidcation (BLF)
• Missed call email notification
• Conditional call forwarding
• After call work (ACW)
• Extension auto dial on call answered i.e. +11234567890,100 New!
• Custom ringtone per SIP account
• Always-on call recording

Features

• Softphone.Pro 5 app for Windows, macOS
• Includes features of Softphone.Pro 5 plan, plus
• Live dashboard and Agent Status Indication
• 15+ online reports
• Workforce management
• Softphone.Pro remote configuration
• Keep Softphone.Pro settings hidden from Agents
• Call tag (disposition code, wrapup code)
• Live dashboard
• Agent status indication
• Always-on webcam monitoring New!
• Screen capture New!
• Call log (180 days)
• Call recording and screen capture cloud storage (90 days)
• General call report
• Tag (disposition, wrapup) distribution report New!
• Incoming calls distribution reports: by hour, by day of week, by location
• Inbound service level reports: inbound service level (SLA), answered by answer time, abandoned by wait time
• Outbound performance report
• Agent work time reports: availability per agent, occupancy per agent, breaks per agent, agent time spent per status