What do you like best?
Service Trade understands the needs of service contractors today. Many of us (contractors) are simply not plugged in to the highly valuable technology platforms that we desperately need to compete in the service industry. They have assembled a software platform that is easy to use, easy to learn and yet, provides AMAZING tools that most service companies and contractors could never conceptualize, let alone build, implement and support. They are accessible and interested in my success as a contractor.
What do you dislike?
There is not much I do not like about Service Trade. If I were talking to a friend about Service Trade, I would say that some of my employees faced a bit of a leaning curve to get through. One cannot simply sign up and never work again. They offer live human U.S. based training (a deal sealer for me), training videos, a trouble ticket system, on screen walk through and a growing knowledge center. Like any cutting edge technology, it is exciting to learn, and WELL worth the effort.
Recommendations to others considering the product:
Definitely consider these guys as an option for your service company. The truly understand our needs and have created a beautiful platform that they are always improving on! The system is OPEN API which means that you can manipulate your data using outside programs. Unless your company is running 100% smoothly on an automated software platform, I suggest you give these guys a shot.
What problems are you solving with the product? What benefits have you realized?
Our company went from a literal shoe box full of index cards to Service Trade. It was such an abrupt jump in technology our heads were left spinning. There are so many benefits to using Service Trade that it is difficult to lay them all out. The best way to describe it this. If our company were a car, we went from square wheels to round wheels. Everything just runs smoother and almost all our information is accessible from anywhere.
When evaluating this software, be sure an read their companion book The Digital Wrap. Service Trade is not just a software, it is a re-conceptualization of how contractors do business in the world. There is a philosophy that goes along with elevating your position in the truck/technician based service marketplace. The evasive reality of the situation is that by employing the Service Trade philosophy and technology, not only does business get much easier to do, but your customers are better served and happier. Both your and your customers lives get easier, happier and more enriched.