ServiceTitan is a solution that aims to improve the way residential HVAC, plumbing, electrical, and other home services organizations run their business. Its sales capabilities enable you to boost your customer conversion rates through its visual sales experiences. This also extends to tracking how your staff in your offer convert calls they take into appointments. This enables you to book more opportunities. With ServiceTitan, you can track and report on the success of your marketing campaign, which can ultimately help you improve your sales process and generate more leads. ServiceTitan centralizes customer information –– including things like service history, inventory, and equipment –– into one place so staff can get an overview of each customer when they call. It also allows you to track all the activity, including emails and text messages, that relates to each sales prospect. You can also keep a track of how your business is performing in real time.
|Support||Business Hours Online||Customer Type||Large Enterprises Medium Business Small Business|
|API||NA||Contact||Glendale, CA - 91203 / (855) 899-0970|
|Deployment||SaaS/Web/Cloud Mobile - Android Mobile - iOS||Category||Field Service Management Software Scheduling Software|
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Disclaimer: The pricing details were last updated on 06/12/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Pros: Modern design and straight forward functions that allow invoicing more efficiently.
Cons: I wish the live updates were more fast and some of the data took awhile to update in our system.
Overall: Being in the real estate industry we have some hvac units that go out sporadically. With ServiceTitan they have a very user friendly system that links up to accounting and has a great looking design and color scheme.
Thanks for the review. We love you, too!
Pros: Price book. Locked in format of pricing, I don't have to change it for each customer.
Cons: It is complicated to get things done and finalize with customers. There are a lot of steps to have to go through to use it.
Thanks so much for taking the time to review ServiceTitan. We've been working hard to build an amazing pricebook experience for our customers and are thrilled you think so, too.
We're excited to have you on board. Please do reach out to your success rep if there's anything we can do to be of help.
Pros: It is very user friendly, the staff is always very fast to respond to my chat or emails and they really do their best to thoroughly take care of all my needs or concerns.
Cons: Maybe it's because we are a small business (less than 50 employees), but Service Titan is quite expensive in my opinion. We do have the full nine yards though, so perhaps there are more affordable options but with less features. I do wish we could have paid for it all at once, instead we had to pay up front but also have a monthly fee.
Overall: It's a great product. My telemarketers call customers and book appts within Service Titan, and also our customers receive text confirmations for appointments which I love too.
Our technicians are able to dispatch within Service Titan and also customers can text and interact with the technician, which has been a great tool for live feedback from customers. Overall, it's a great product, and very user friendly. Oh! Also, I love the Learning Academy available to our employees. Very informative.
Thanks so much for taking time to review us. We love customer feedback!
We're thrilled your techs and CSRs have found ServiceTitan useful and easy to use. We're always developing new features to keep ServiceTitan on the cutting edge and look forward to continuing to serve you with the best solution available!
Service titan is straight forward and user friendly
The app does not auto update when new information is put into the system.
Service calls for the HVAC industry. It’s user friendly and homeowners love the simplicity.
Pros: Feature set and workflows are the best in the industry. Support is top notch. Software is reliable. The pages just load in a snap unlike our last software.
Cons: Like any software change, it was a learning curve. But our success team helps us use the software efficiently and answer any questions we have.
Overall: It's allowed us to be effective with every workflow, from taking calls to following up on jobs.
Thank you for taking time to review ServiceTitan and for being a customer. We built ServiceTitan to help contractors like you run their business more successfully.
We look forward to celebrating all of your future successes.
Pros: I owned a service company and was very pleased using service titan. I was then bought out and I even had the other company switch to service titan.
Cons: I just started a new company and tried using service titan again. I had to call them 3 times because they wouldn't ever call me back. Finally they told me that they won't do business with me because I currently only have 1 truck on the road. They said that it's not worth their time unless I'm willing to spend at least $900 a month with them. I guess they dont care about the little guy anymore since they are a billion dollar company now. I just wanted to use them and grow my business, but like I said, they dont care unless they can get a boat ton of money from you.
Overall: The arrogance that they have is appalling
Pros: This software was straight forward to install and implement. We had an implementation team that helped us stay on track while bringing the Service Titan features on stream. Many helpful reports and tracking features. Regular intuitive updates. Good support. They are Titans ready to help your business.
Cons: There is still so much potential to develop this program even further. I am impatient for their upgrades.
Overall: Very good company with a strong commitment to the contractors.
Thank you so much for taking time to review ServiceTitan.
We pride ourselves on making our platform easy to learn and intuitive to use, and during those times when it's not, our great support team is always here to assist.
We've got lots of exciting releases planned for this year. Stay tuned! And we look forward to celebrating your continued success together.
Service titan tracks everything. From phone calls, to metrix, how much your company is bringing in on a daily basis, areas of improvements and rates your usage and efficiency of the program itself.
Dispatch notifications are a little messy to be on the side, wish there was a dedicated page to customer notification and communication when they respond to dispatch threads.
Time management and scheduling. It houses all of our invoices as well and tells us where we are lacking and how much our average tickets are for each technician.
Pros: Servicetitan covers all of the aspects of running our water filtration business. From scheduling service to invoicing to memberships, it does everything.
Cons: Because of the enormity of Servicetitan's abilities, the complexity can be hard to manage.
Overall: Overall, our experience with Servicetitan has been exemplary.
Thanks so much for taking the time to leave a review. We're driven by our mission to help hard-working service companies like yours and are excited to hear about your continued successes!
Pros: I'm a big fan of all the daily reporting that is important to our business.
Cons: The training and onboarding process is tedious. I understand it's a lot of information to cover, but it's time consuming.
Overall: We are relatively new to Service Titan, but have been please overall. Our service techs love it!
Thanks so much for reviewing ServiceTitan. We're thrilled your techs love the platform.
It's messages like yours that motivate us each day to continue building the very best product for the home services industry.