ServiceTitan

About ServiceTitan

Deep Dive with Clara AI

ServiceTitan is a solution that aims to improve the way residential HVAC, plumbing, electrical, and other home services organizations run their business. Its sales capabilities enable you to boost your customer conversion rates through its visual sales experiences. This also extends to tracking how your staff in your offer convert calls they take into appointments. This enables you to book more opportunities. With ServiceTitan, you can track and report on the success of your marketing campaign, which can ultimately help you improve your sales process and generate more leads. ServiceTitan centralizes customer information –– including things like service history, inventory, and equipment –– into one place so staff can get an overview of each customer when they call. It also allows you to track all the activity, including emails and text messages, that relates to each sales prospect. You can also keep a track of how your business is performing in real time.

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Pricing

Free Trial Not Available
Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%
Reviews

76%
Momentum

67%
Popularity

65%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

Business Hours, Online

ServiceTitan Awards

# 3 Most Worthy Software Field Service Management Software
Q4 2019

# 5 Most Popular Software Field Service Management Software
Q4 2019

# 3 Most Searched Software Field Service Management Software
Q4 2019

ServiceTitan Features

Show Feature Explanation

Field Service Management Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%

Offline Reporting

Helps you to save the data offline and synchronize as soon the device connects to the internet

Analytics (Workforce)

Helps you track and analyse the performance of the workforce

Reporting

Sends instant status reports about the task with customer feedback

Route Optimization

Determines the cost efficient route to perform the order

Real-time Job Tracking

Allows you to view your workforce in real time and improve strategy

Job Scheduling

Helps in allocating jobs to the right person at the right time

Compliance Management

Helps in making an assessment of risks, ensures policy comprehension and that policies/procedures are being followed

Digital Signature

A facility to capture digital signature in a secure format

Attendance Management

Helps to manage employee attendance or workforce presence in the workplace to reduce employee downtime

Inventory Management

Helps in recording inventory to optimize and fulfill the requirement.

Claims Management

Helps to organize and keeping track of insurance claims and as such claims made by patients.

Document Management

Ability to store and manage various information and documents in electronic format.

Billing and Invoicing

This feature helps in issuing and handling the invoice and bills.

ServiceTitan Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Starter Custom

Get started with the must-have tools for your business.

Features:

Dispatching
Scheduling
Call Booking
Invoicing
Pricebook

Start Free Trial

Essentials Custom

Streamline your operations with industry-leading features.

Features:

Dispatching
Scheduling
Call Booking
Invoicing
Pricebook
Mobile Estimates
Payroll Management

Start Free Trial

The Works Custom

Accelerate your growth with the full ServiceTitan suite.

Features:

Dispatching
Scheduling
Call Booking
Invoicing
Pricebook
Mobile Estimates
Configurable Payroll
Advanced Reporting
Commission Tracking
Customizable Memberships

Start Free Trial

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 22/09/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about ServiceTitan Pricing

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ServiceTitan Reviews

User Rating

3.9/5 (Based on 356 Ratings)

Rating Distribution

Excellent
62.1%
Very Good
11.5%
Average
2.8%
Poor
2%
Terrible
21.6%

User Sentiments

User Friendly Interface, Comprehensive Reporting Features, Extensive Integrations, Excellent Customer Communication

Mobile App Functionality Issues, Frequent Software Updates & Bugs, Complex Onboarding Process, Inconsistent Customer Support

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Review Summary

ServiceTitan is lauded for its user-friendly design, robust features, and mobile capabilities. Many users highlight improved efficiency, increased revenue, and enhanced customer satisfaction after adopting the software. ServiceTitan's strengths include its ability to streamline scheduling and dispatching, manage customer relationships, and provide detailed reporting and analytics. However, some users have reported issues with its pricing, occasional system glitches, and limited customization options. Overall, ServiceTitan receives positive feedback for its user-friendly interface, feature-rich platform, and positive impact on business performance.

Pros

Streamlined Scheduling: ServiceTitan helps businesses efficiently manage appointments and schedules, optimizing technician availability and reducing scheduling conflicts.
Enhanced Customer Service: With centralized customer data and communication tools, ServiceTitan enables businesses to provide exceptional customer service, fostering positive relationships and increasing customer satisfaction.

Cons

Limited Customization Options: Some users have reported limited customization options, making it challenging to tailor the software to specific business needs and preferences.
Initial Setup Complexity: The initial setup process can be complex and timeconsuming, requiring significant investment in training and resources to implement and configure the software effectively.

ServiceTitan Reviews

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