ServiceTitan is a solution that aims to improve the way residential HVAC, plumbing, electrical, and other home services organizations run their business. Its sales capabilities enable you to boost your customer conversion rates through its visual sales experiences. This also extends to tracking how your staff in your offer convert calls they take into appointments. This enables you to book more opportunities. With ServiceTitan, you can track and report on the success of your marketing campaign, which can ultimately help you improve your sales process and generate more leads. ServiceTitan centralizes customer information –– including things like service history, inventory, and equipment –– into one place so staff can get an overview of each customer when they call. It also allows you to track all the activity, including emails and text messages, that relates to each sales prospect. You can also keep a track of how your business is performing in real time.
|Support||Business Hours Online||Customer Type||Large Enterprises Medium Business Small Business|
|API||NA||Contact||Glendale, CA - 91203 / (855) 899-0970|
|Deployment||SaaS/Web/Cloud Mobile - Android Mobile - iOS||Category||Field Service Management Software Scheduling Software|
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Disclaimer: The pricing details were last updated on 06/12/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Pros: Servicetitan covers all of the aspects of running our water filtration business. From scheduling service to invoicing to memberships, it does everything.
Cons: Because of the enormity of Servicetitan's abilities, the complexity can be hard to manage.
Overall: Overall, our experience with Servicetitan has been exemplary.
Thanks so much for taking the time to leave a review. We're driven by our mission to help hard-working service companies like yours and are excited to hear about your continued successes!
Pros: I'm a big fan of all the daily reporting that is important to our business.
Cons: The training and onboarding process is tedious. I understand it's a lot of information to cover, but it's time consuming.
Overall: We are relatively new to Service Titan, but have been please overall. Our service techs love it!
Thanks so much for reviewing ServiceTitan. We're thrilled your techs love the platform.
It's messages like yours that motivate us each day to continue building the very best product for the home services industry.
Pros: Service Titan is really easy to use. And its cloud-based so our team can be running the business from anywhere in the world. Reporting and text alert to our customers are some of the best features.
Cons: Service Titan so not have the ability to track Contacts. Only customers. This is a flaw in the program in our opinion. We have had to keep our old dated CRM for this feature. And the price. You pay a premium for Service Titan. Lots and lots of features and benefits..but you pay for them.
Thanks for your feedback. We love that you find ServiceTitan so easy to use.
You're right that to add in a contact's information, you'll create a new customer. The good news is that you're not required to book a job for this person at that time. This is great because if that contact ever calls back, you'll see who's calling with all of the information about that person.
ServiceTitan also allows you to add custom fields to the customer page. These custom fields are searchable and can be added as a KPI through our reporting module.
We hope this helps, but feel free to reach out to your success manager if you need any further information.
very professional, everything is set up fairly easy. We are able to do many things such as keep track of our technicians, enter new customer info, and pull up old customer files easily
I dislike the fact that sometimes there are too many steps for booking new jobs. I would prefer they had an end time as opposed to just a start time. This causes an extra step where later I have to go back to scheduled job and then reschedule it to make the job longer
works well. Like anything else, it took some getting use to in the beginning. May seem a bit scary, but once you figure out where everything is and how to use it, then there are no issues.
we do call booking, financial things as well. We track our technicians too with dispatch board. Mostly we use it for our customer database
Pros: The best feature that I like about Service Titan is the GPS feature. I am able to track my techs in the field so I can give a customer an ETA
Cons: You get charged for each managed Tech, which makes us have to use multiple softwares.
Overall: Service Titan has a highly trained team that will walk you through any issues that you have which is a bonus, they have a fabulous knowledge base also to help.
Pros: Their customer service help is great - you can email or chat with them almost instantly and they can access your account settings, permissions, etc. and help you figure out how to do things if you aren't sure. It has a lot of features that are nice to have in one place to eliminate the need for multiple softwares or programs to run your business.
Cons: Some of the invoicing is kind of clunky, it is not always clean and easy to read. If a customer happens to have multiple invoices, there is no way to send it as just one total, you have to send separate invoices, and the customer cannot pay just one grand total; they would have to pay multiple separate times - nobody wants to do that. They offer a texting feature so you can send out texts to your employees, and the program sends out automated texts to employees about their jobs, but there is no way to respond to those texts. That is very inconvenient and doesn't make much sense to me.
Overall: Overall it is a decent experience so far. We are still working through the kinks and learning things, but so far it's been okay. I wish they would make a few changes that I'm sure they're getting through their chats with customers.
Pros: It was simple to use after the initial set up.
Cons: Set up was a nightmare, Cost is too high for the quality of support you get, Our account manager was not helpful at all when we had questions, it seemed that once we got set up and went live, she thought her job was done. There were so many issues that kept going unresolved and couldnt get fixed we finally had to cancel services. We gave them a whole year of business and we still had issues that couldnt/wouldnt be fixed.
Overall: We were quite unhappy unfortunately. We had heard so many great reviews about Service Titan and we were excited to grow our company with them. We have always been a relatively small company and they knew this. I think if we were a much larger organization this would have ended differently and we may still be in business with Service Titan. Sadly, The amount of use we had, the quality of customer support and help, and the actions of our account manager, just were not worth the astronomical price they charged us.
Pros: The ability to add prices and services to anything
Cons: It does take a while to create an invoice for service not listed
Overall: Overall I like the customer service that is friendly and ready to help anytime for problems that can arise
Pros: The metric portion of the software allows you to pinpoint concerns with deadly accuracy. On the customer side of the software allows industry leading communication between the office and our clients. This is an extremely brief example of what we love most about the Service Titan software.
Cons: The extensive capabilities of the software could present an overwhelming feeling for the user initially. There are times, while performing certain tasks, that the work flow is not self explanatory and the user must research the proper procedure. If we're forced to divulge anything that could possibly be perceived as a con, these would be our only concerns.
Pros: The automation of work flows previously done by people in the office is amazing. I am continually trying to learn about new features so that we can continue to make our company more lean and make our investment in Service Titan that much more valuable. It truly is a world class software and there is nothing even close to it. Our company has had 4 CRMs in 6 years and we have found our long term home.
Cons: It revealed so many areas where we were lacking and that is uncomfortable to find out about your business. There were many new work flows that we needed to create but it really helped drive our business forward, increased our sales, and is allowing us to run a modern home service business.
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