Home/Field Service Management Software/ServiceTitan
Updated on: August 2, 2021
What is ServiceTitan ?
ServiceTitan - Field Service Management Software
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

ServiceTitan

Field service management software for home service companies
(386 Ratings) Write Review

ServiceTitan is a solution that aims to improve the way residential HVAC, plumbing, electrical, and other home services organizations run their business. Its sales capabilities enable you to boost your customer conversion rates through its visual sales experiences. This also extends to tracking how your staff in your offer convert calls they take into appointments. This enables you to book more opportunities. With ServiceTitan, you can track and report on the success of your marketing campaign, which can ultimately help you improve your sales process and generate more leads. ServiceTitan centralizes customer information –– including things like service history, inventory, and equipment –– into one place so staff can get an overview of each customer when they call. It also allows you to track all the activity, including emails and text messages, that relates to each sales prospect. You can also keep a track of how your business is performing in real time.

ServiceTitan Awards

Most Worthy Software
Most Popular Software
Most Searched Software

ServiceTitan Features Show All Features

ServiceTitan Technical details

Support Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API NA Location / Phone Number Glendale, California / (855) 899-0970
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Field Service Management Software Appointment Scheduling Software

ServiceTitan Pricing

Pricing ModelFree Trial , Quotation Based
ServiceTitan
Custom

Features

  • Reporting
  • Dispatch
  • Customer Service
  • Sales
  • Marketing
  • Payments
  • Payroll
  • Equipment
  • Agreements
  • Accounting
  • Inventory

Disclaimer: The pricing details were last updated on 06/12/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about ServiceTitan pricing.

ServiceTitan FAQs

ServiceTitan is Field Service Management Software. ServiceTitan offers the following functionalities:

  • Billing and Invoicing
  • Document Management
  • Claims Management
  • Inventory Management
  • Job Scheduling
  • Real-time Job Tracking
  • Route Optimization
  • Reporting
  • Analytics (Workforce)
  • Offline Reporting

Learn more about ServiceTitan features.

No, ServiceTitan does not provide API.

Ask the Community View Community

ServiceTitan Alternatives ServiceTitan Alternatives

98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Housecall Pro
(2668 RATINGS)
Housecall Pro
Housecall Pro is an intuitive application, helping people to easily run their home service business. The platform helps users enhance their scheduling and...
Visit Website
ServiceTitan vs Housecall Pro
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Jobber
(707 RATINGS)
Jobber
Jobber is a smart and effective business management tool that helps businesses organize all operations. Be it taking client appointments, staff task...
Visit Website
ServiceTitan vs Jobber
90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
FieldEdge
(349 RATINGS)
FieldEdge
FieldEdge is an innovative service management software for the service industry. With offices in Fort Myers and Atlanta, FieldEdge serves more than 30 service...
Visit Website
ServiceTitan vs FieldEdge
87% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Salesforce Field Ser...
(30 RATINGS)
Salesforce Field Ser...
Salesforce Field Service helps to increase productivity, on and offline, using a flexible field service solution. Equip your team with AI-powered scheduling,...
Visit Website
ServiceTitan vs Salesforce Field Service
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Service Fusion
(190 RATINGS)
Service Fusion
Service Fusion helps small to mid-sized field service companies to be more competitive with better customer, estimate and job management tools, automated voice...
Visit Website
ServiceTitan vs Service Fusion
87% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Successware
(91 RATINGS)
Successware
Successware is an industry-leading, total business management software for the contractor industry. Our service is unparalleled and we are committed to...
Visit Website
ServiceTitan vs Successware
77% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
SkyBoss
(21 RATINGS)
SkyBoss
Skyboss is a cloud based software for dispatching, technician management, invoicing, inventory management, accounting and much more. SkyBoss streamlines your...
Visit Website
ServiceTitan vs SkyBoss
95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
RazorSync
(489 RATINGS)
RazorSync
RazorSync web-enabled field service management software comes stuffed with multiple relevant features, which enhance its overall functionality. It helps in...
Visit Website
ServiceTitan vs RazorSync
95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
FieldPulse
(60 RATINGS)
FieldPulse
FieldPulse is a Contractor Software tool to manage customers, schedule jobs, create estimates and invoices, track employee time and location, and much more....
Visit Website
ServiceTitan vs FieldPulse
94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
FieldAware
(76 RATINGS)
FieldAware
Fieldaware cloud-hosted field service management software is highly integrated and very user-friendly. The software comes with robust analytics to make...
Visit Website
ServiceTitan vs FieldAware

ServiceTitan Reviews

OVERALL RATING
4.2
Based on 386 Rating(s)
Rating Distribution
  • 32.4 %
  • 10.8 %
  • 2 %
  • 1 %
  • 1.5 %
SHARE YOUR EXPERIENCE Write a Review
Sort By
Filter by Source
JaysonSource : financesonline.com
(Reviewed on 31 October 2020)
Great dispatching tool

PROS & CONS

What are the best aspects of this product?

ServiceTitan helps us stay on top of everything by tracking metrics, phone calls, sales, invoices, and more It also tracks the areas where you can make improvements and how efficient the software is in helping you reach your goals.

What aspects are problematic or could work better?

I wish there is a dedicated area for notifications that comes from customers and for conversations once they replied to the messages. Those dispatch notifications on the side look unpleasant and distracting for me.

What specific problems in your company were solved by this product?

ServiceTitan helps solve our problems in scheduling services and managing our time. It stores all our invoices and manifests areas that need improvements and how many tickets are available for each service tech.

Are you a current user of this product?

Yes

...more
VidaSource : financesonline.com
(Reviewed on 09 October 2020)
ServiceTitan is the best

PROS & CONS

What are the best aspects of this product?

I love that the app is user-friendly, feature-rich, and easy to use.

What aspects are problematic or could work better?

I can’t clearly see the lines between technicians, and it sometimes causes confusion to those who are handling the calls.

What specific problems in your company were solved by this product?

The software is very helpful and easy to use. It is equipped with auto-fill options, and we can easily customize almost everything based on our preferences. A great solution for a business like ours.

Are you a current user of this product?

Yes

...more
Jason SSource : g2crowd.com
(Reviewed on 22 December 2019)
"Service Titan - Perfect for HVAC!"

What do you like best?

I like how it is a great repository for housing our industry files

What do you dislike?

I do not have anything but positive words about this software platform!

Recommendations to others considering the product:

I highly recommend Service Titan!

What problems are you solving with the product? What benefits have you realized?

We are operating efficiently and smoothly due to Service Titan

...more
RandySource : trustpilot.com
(Reviewed on 06 December 2019)
Service Titan is a class act

Service Titan is a class act. Your company must commit to this program to see the excellent results. Your commitment will equal your satisfaction. Being a number person, I get all the numbers I need. The Tech. efficiency numbers are extremely important to knowning the accurate efficiency of your service department. The people at ST are second to none! Their are professional and friendly. We see them as part of our team. The cost is an investment and will pay for itself since it will replace office personnel. I could go on and on and on because we have committed to this software and are seeing the positive results.

...more
Alyson Jacqueline CayerSource : trustpilot.com
(Reviewed on 06 December 2019)
We left our old software and made the…

We left our old software and made the switch to Service Titan about 2 years ago - which was the BEST decision we have ever made! It has been such a fantastic experience since day 1 for us as well as a profitable one. It has increased our sales and has made our field employees time more efficient on each job site. Our first impression was with three of your most talented employees - Andy, Jesse and Steven who came for our three day training -they really made us feel comfortable and paved the way to get us where we are today with your software. Our current success Manager is Liz - and wow we never want want to let her go - she has been absolutely amazing and we truly appreciate all her hard work and dedication to our company. Kudos to you all for a job well done! We refer you to anyone and everyone who runs a business and is looking to increase revenue and become more efficient. Thank you for helping us become more successful!

...more
Melissa DSource : g2crowd.com
(Reviewed on 28 October 2019)
"Service Titan Is Great"

What do you like best?

Service Titan is easy to use, user friendly, and has tons of options.

What do you dislike?

The lines between the technicians are so light you can barely see them, and sometimes it's easy to mix up who has what call.

Recommendations to others considering the product:

The only downside to using primarily Service Titan, is that when their website is down, we can't do anything, and our technicians can't do anything. It is our primary source of communication and gives them the ability to do their jobs.

What problems are you solving with the product? What benefits have you realized?

Service Titan is very easy to work with, it's great for organization, their autofill options and settings customization is great and saves us and techs time.

...more
Yessica DSource : g2crowd.com
(Reviewed on 22 October 2019)
"Great Software for Dispatching and tracking KPI!"

What do you like best?

Invoicing is user friendly. Tracking of technicians and KPI for the different departments.

What do you dislike?

Have nothing bad to say about Service Titan so far they keep improving.

What problems are you solving with the product? What benefits have you realized?

Being able to track almost everything and the benefits of that is making the changes necessary to grow.

...more
User in PhotographySource : g2crowd.com
(Reviewed on 22 October 2019)
"The tool you need for Service Management "

What do you like best?

ServiceTitan combines service scheduling with CRM to create the essential tool to service your customers and turn each of those relationships into a continued source of iincome with follow service check-ups and collateral services.

What do you dislike?

The only downside to implementing ServiceTitan is in the initial implementation, especially if you already have a large client base.

What problems are you solving with the product? What benefits have you realized?

ServiceTitan combines two programs used ar Apollo Heating and Cooling; one for CRM and the other for scheduling. By merging both functions, ServiceTitan allows employees to see what units are currently in the home (A/C. furnace, water heater. etc.), the units age and the dates of service. Call center employees can see what a customer services needs which increases sales and techs know what parts they need before they leave the warehouse so the issue gets fixed the first time. No back and forth.

...more
Brittany RSource : g2crowd.com
(Reviewed on 16 September 2019)
"Great Plumbing/AC System"

What do you like best?

Service Titan is very user friendly. The dispatch scheduling screen is very easy to use and navigate as well as the main dashboard.

What do you dislike?

The only thing that I dislike is how touchy moving things in the dispatch board is. If you don’t go super slow it will go through all techs and you may completely lose where you are going.

Recommendations to others considering the product:

Service Titan is very user friendly

What problems are you solving with the product? What benefits have you realized?

I schedule AC/Plumbing work orders through my company.

...more
Administrator in ConstructionSource : g2crowd.com
(Reviewed on 06 September 2019)
"The Best CRM for HVAC Contractors! "

What do you like best?

Everything! Its cloud based, awesome pricing ability, text and e-mail reminders for the customer. It has everything.

What do you dislike?

Service titan lacks the control of setting multiple time zones. We work in two different time zones, and they dont have a solution for that.

What problems are you solving with the product? What benefits have you realized?

Work flow, cloud based CRM.

...more
Read All Reviews

Videos on ServiceTitan

Product Tour optimized Marketing
Product Tour optimized Marketing
ServiceTitan Demo - HVAC
Product Tour: Arrive Fully Informed

ServiceTitan Integration

88%
(9 RATINGS)
Reputation Management Software
98%
(27463 RATINGS)
Accounting Software

Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com