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About ServiceTitan

ServiceTitan is a solution that aims to improve the way residential HVAC, plumbing, electrical, and other home services organizations run their business. Its sales capabilities enable you to boost your customer conversion rates through its visual sales experiences. This also extends to tracking how your staff in your offer convert calls they take into appointments. This enables you to book more opportunities. With ServiceTitan, you can track and report on the success of your marketing campaign, which can ultimately help you improve your sales process and generate more leads. ServiceTitan centralizes customer information –– including things like service history, inventory, and equipment –– into one place so staff can get an overview of each customer when they call. It also allows you to track all the activity, including emails and text messages, that relates to each sales prospect. You can also keep a track of how your business is performing in real time.

Screenshots & Videos

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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    93%
  • Reviews
    97%
  • Momentum
    63%
  • Popularity
    92%

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • NA

Modes of Support

  • Business Hours, Online

ServiceTitan Awards

ServiceTitan Features

Field Service Management Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    93%

Offline Reporting

Helps you to save the data offline and synchronize as soon the device connects to the internet

Analytics (Workforce)

Helps you track and analyse the performance of the workforce

Reporting

Sends instant status reports about the task with customer feedback

Route Optimization

Determines the cost efficient route to perform the order

Real-time Job Tracking

Allows you to view your workforce in real time and improve strategy

Job Scheduling

Helps in allocating jobs to the right person at the right time

Inventory Management

Helps in recording inventory to optimize and fulfill the requirement.

Claims Management

Helps to organize and keeping track of insurance claims and as such claims made by patients.

Document Management

Ability to store and manage various information and documents in electronic format.

Billing and Invoicing

This feature helps in issuing and handling the invoice and bills.

Compliance Management

Helps in making an assessment of risks, ensures policy comprehension and that policies/procedures are being followed

Digital Signature

A facility to capture digital signature in a secure format

Attendance Management

Helps to manage employee attendance or workforce presence in the workplace to reduce employee downtime

Appointment Scheduling Features

Payment Processing

Helps to manage automated transactions across various online channels

Online Scheduling

Helps in automating and monitoring the scheduling tasks virtually automatically

Employee Scheduling

Helps in creating, processing and automating the employee schedule

Calendar Management

Helps viewing deadlines, upcoming events, handle or add new appointments, etc

Automated Scheduling

Helps to automate the scheduling processes to reduce paperwork, provide a comprehensive solution and ensure timely updates

Appointment Scheduling

Helps in scheduling and managing all necessary appointments

Multi-Location Scheduling

Helps in managing schedules and confirm reservations/booking from multiple locations

Resource Scheduling

Helps in setting strategies to allocate resources to projects or tasks to complete it correctly and also manage its start/end dates

Reservations

Helps in making as well as canceling reservations online and also assist in rescheduling them (if necessary)

Meeting Room Booking

Helps managing meeting room schedules and offers a simple interface to book the appropriate booking room

Group Scheduling

Helps in scheduling group meetings with multiple numbers of attendees

Class Scheduling

Helps tutors or educational institutes at large to schedule academic and or vocational training classes

ServiceTitan Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Screenshots of Vendor Pricing Page

Pricing screenshot
Disclaimer: The pricing details were last updated on 07/10/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about ServiceTitan Pricing.

ServiceTitan Alternatives

View All ServiceTitan Alternatives

ServiceTitan Reviews

User Rating

4.5/5 (Based on 721 Ratings)

Ratings Distribution

  • Excellent

    70.5%
  • Very Good

    19.6%
  • Average

    2.5%
  • Poor

    1.7%
  • Terrible

    5.8%

Do You Use ServiceTitan?

Write a Review

Review Summary

ServiceTitan is lauded for its user-friendly design, robust features, and mobile capabilities. Many users highlight improved efficiency, increased revenue, and enhanced customer satisfaction after adopting the software. ServiceTitan's strengths include its ability to streamline scheduling and dispatching, manage customer relationships, and provide detailed reporting and analytics. However, some users have reported issues with its pricing, occasional system glitches, and limited customization options. Overall, ServiceTitan receives positive feedback for its user-friendly interface, feature-rich platform, and positive impact on business performance.

Pros

  • Streamlined scheduling and dispatching for efficient workforce management.
  • Enhanced communication with customers through realtime status updates and service history tracking.

Cons

  • Complex billing system may be challenging for some users to navigate.
  • Limited reporting capabilities compared to more comprehensive business management tools.

ServiceTitan User Reviews

AI-Generated from the text of User Reviews

Videos on ServiceTitan

ServiceTitan FAQs

What is ServiceTitan used for?

ServiceTitan is Field Service Management Software. ServiceTitan offers the following functionalities:

  • Offline Reporting
  • Analytics (Workforce)
  • Reporting
  • Route Optimization
  • Real-time Job Tracking
  • Job Scheduling
  • Inventory Management
  • Claims Management
  • Document Management
  • Billing and Invoicing

Learn more about ServiceTitan features.

What are the top alternatives for ServiceTitan?

Does ServiceTitan provide API?

No, ServiceTitan does not provide API.

ServiceTitan Contact

Vendor Details

Glendale, California

Contact Details

(855) 899-0970

https://www.servicetitan.com/

Social Media Handles

Grid Report for ServiceTitan

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ServiceTitan Integrations

Disclaimer

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