Home/Field Service Management Software/ServiceTitan
Updated on: April 18, 2019
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ServiceTitan - Field Service Management Software : SaaSworthy.com
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ServiceTitan

Field service management software for home service companies
★★★★★
★★★★★
(109 Ratings) Write Review

ServiceTitan is a solution that aims to improve the way residential HVAC, plumbing, electrical, and other home services organizations run their business. Its sales capabilities enable you to boost your customer conversion rates through its visual sales experiences. This also extends to tracking how your staff in your offer convert calls they take into appointments. This enables you to book more opportunities. With ServiceTitan, you can track and report on the success of your marketing campaign, which can ultimately help you improve your sales process and generate more leads. ServiceTitan centralizes customer information –– including things like service history, inventory, and equipment –– into one place so staff can get an overview of each customer when they call. It also allows you to track all the activity, including emails and text messages, that relates to each sales prospect. You can also keep a track of how your business is performing in real time.

ServiceTitan Features Show All Features

ServiceTitan Technical details

Support Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API NA Contact Glendale, CA - 91203 / (855) 899-0970
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Field Service Management Software Scheduling Software

ServiceTitan Pricing

Pricing ModelFree Trial , Quotation Based
How much does ServiceTitan cost ?
ServiceTitan provides a custom pricing for their software.
ServiceTitan
Custom

Features

  • Reporting
  • Dispatch
  • Customer Service
  • Sales
  • Marketing
  • Payments
  • Payroll
  • Equipment
  • Agreements
  • Accounting
  • Inventory

Contact the vendor to get the latest pricing detail.

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Disclaimer: The pricing details were last updated on 06/12/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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ServiceTitan Reviews

OVERALL RATING
4.5
Based on 109 Rating(s)
Rating Distribution
  • 96
  • 5
  • 3
  • 5
  • 0
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John B.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 26 March 2019)
Servicetitan is an industry Titan

Pros: Servicetitan covers all of the aspects of running our water filtration business. From scheduling service to invoicing to memberships, it does everything.

Cons: Because of the enormity of Servicetitan's abilities, the complexity can be hard to manage.

Overall: Overall, our experience with Servicetitan has been exemplary.

Vendor Response

by ServiceTitan on March 28, 2019

John,

Thanks so much for taking the time to leave a review. We're driven by our mission to help hard-working service companies like yours and are excited to hear about your continued successes!

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 20 March 2019)
Service Titan review

Pros: I'm a big fan of all the daily reporting that is important to our business.

Cons: The training and onboarding process is tedious. I understand it's a lot of information to cover, but it's time consuming.

Overall: We are relatively new to Service Titan, but have been please overall. Our service techs love it!

Vendor Response

by ServiceTitan on March 29, 2019

Thanks so much for reviewing ServiceTitan. We're thrilled your techs love the platform.

It's messages like yours that motivate us each day to continue building the very best product for the home services industry.

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 18 March 2019)
No Ability to Track Contacts..only customers

Pros: Service Titan is really easy to use. And its cloud-based so our team can be running the business from anywhere in the world. Reporting and text alert to our customers are some of the best features.

Cons: Service Titan so not have the ability to track Contacts. Only customers. This is a flaw in the program in our opinion. We have had to keep our old dated CRM for this feature. And the price. You pay a premium for Service Titan. Lots and lots of features and benefits..but you pay for them.

Vendor Response

by ServiceTitan on March 28, 2019

Thanks for your feedback. We love that you find ServiceTitan so easy to use.

You're right that to add in a contact's information, you'll create a new customer. The good news is that you're not required to book a job for this person at that time. This is great because if that contact ever calls back, you'll see who's calling with all of the information about that person.

ServiceTitan also allows you to add custom fields to the customer page. These custom fields are searchable and can be added as a KPI through our reporting module.

We hope this helps, but feel free to reach out to your success manager if you need any further information.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 14 March 2019)
"easy to use"

What do you like best?

very professional, everything is set up fairly easy. We are able to do many things such as keep track of our technicians, enter new customer info, and pull up old customer files easily

What do you dislike?

I dislike the fact that sometimes there are too many steps for booking new jobs. I would prefer they had an end time as opposed to just a start time. This causes an extra step where later I have to go back to scheduled job and then reschedule it to make the job longer

Recommendations to others considering the product

works well. Like anything else, it took some getting use to in the beginning. May seem a bit scary, but once you figure out where everything is and how to use it, then there are no issues.

What business problems are you solving with the product? What benefits have you realized?

we do call booking, financial things as well. We track our technicians too with dispatch board. Mostly we use it for our customer database

...more
Jacqueline S.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 25 February 2019)
You will grow to learn... Maybe love

Pros: The best feature that I like about Service Titan is the GPS feature. I am able to track my techs in the field so I can give a customer an ETA

Cons: You get charged for each managed Tech, which makes us have to use multiple softwares.

Overall: Service Titan has a highly trained team that will walk you through any issues that you have which is a bonus, they have a fabulous knowledge base also to help.

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 28 January 2019)
Service Titan for small service company

Pros: Their customer service help is great - you can email or chat with them almost instantly and they can access your account settings, permissions, etc. and help you figure out how to do things if you aren't sure. It has a lot of features that are nice to have in one place to eliminate the need for multiple softwares or programs to run your business.

Cons: Some of the invoicing is kind of clunky, it is not always clean and easy to read. If a customer happens to have multiple invoices, there is no way to send it as just one total, you have to send separate invoices, and the customer cannot pay just one grand total; they would have to pay multiple separate times - nobody wants to do that. They offer a texting feature so you can send out texts to your employees, and the program sends out automated texts to employees about their jobs, but there is no way to respond to those texts. That is very inconvenient and doesn't make much sense to me.

Overall: Overall it is a decent experience so far. We are still working through the kinks and learning things, but so far it's been okay. I wish they would make a few changes that I'm sure they're getting through their chats with customers.

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 28 December 2018)
Could be so much better.

Pros: It was simple to use after the initial set up.

Cons: Set up was a nightmare, Cost is too high for the quality of support you get, Our account manager was not helpful at all when we had questions, it seemed that once we got set up and went live, she thought her job was done. There were so many issues that kept going unresolved and couldnt get fixed we finally had to cancel services. We gave them a whole year of business and we still had issues that couldnt/wouldnt be fixed.

Overall: We were quite unhappy unfortunately. We had heard so many great reviews about Service Titan and we were excited to grow our company with them. We have always been a relatively small company and they knew this. I think if we were a much larger organization this would have ended differently and we may still be in business with Service Titan. Sadly, The amount of use we had, the quality of customer support and help, and the actions of our account manager, just were not worth the astronomical price they charged us.

...more
Scott H.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 20 November 2018)
A big program

Pros: The ability to add prices and services to anything

Cons: It does take a while to create an invoice for service not listed

Overall: Overall I like the customer service that is friendly and ready to help anytime for problems that can arise

...more
Tersh B.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 07 November 2018)
You Don't Know What You Didn't Know Until You Know

Pros: The metric portion of the software allows you to pinpoint concerns with deadly accuracy. On the customer side of the software allows industry leading communication between the office and our clients. This is an extremely brief example of what we love most about the Service Titan software.

Cons: The extensive capabilities of the software could present an overwhelming feeling for the user initially. There are times, while performing certain tasks, that the work flow is not self explanatory and the user must research the proper procedure. If we're forced to divulge anything that could possibly be perceived as a con, these would be our only concerns.

Overall: Pleasurable.

...more
Adam C.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 06 November 2018)
Best Software for the Home Service Industry

Pros: The automation of work flows previously done by people in the office is amazing. I am continually trying to learn about new features so that we can continue to make our company more lean and make our investment in Service Titan that much more valuable. It truly is a world class software and there is nothing even close to it. Our company has had 4 CRMs in 6 years and we have found our long term home.

Cons: It revealed so many areas where we were lacking and that is uncomfortable to find out about your business. There were many new work flows that we needed to create but it really helped drive our business forward, increased our sales, and is allowing us to run a modern home service business.

...more
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