ServiceTitan is a solution that aims to improve the way residential HVAC, plumbing, electrical, and other home services organizations run their business. Its sales capabilities enable you to boost your customer conversion rates through its visual sales experiences. This also extends to tracking how your staff in your offer convert calls they take into appointments. This enables you to book more opportunities. With ServiceTitan, you can track and report on the success of your marketing campaign, which can ultimately help you improve your sales process and generate more leads. ServiceTitan centralizes customer information –– including things like service history, inventory, and equipment –– into one place so staff can get an overview of each customer when they call. It also allows you to track all the activity, including emails and text messages, that relates to each sales prospect. You can also keep a track of how your business is performing in real time.
|Support||Business Hours Online||Customer Type||Large Enterprises Medium Business Small Business|
|API||NA||Contact||Glendale, CA - 91203 / (855) 899-0970|
|Deployment||SaaS/Web/Cloud Mobile - Android Mobile - iOS||Category||Field Service Management Software Scheduling Software|
Contact the vendor to get the latest pricing detail.
Disclaimer: The pricing details were last updated on 06/12/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Service titan is straight forward and user friendly
The app does not auto update when new information is put into the system.
Service calls for the HVAC industry. It’s user friendly and homeowners love the simplicity.
Service titan tracks everything. From phone calls, to metrix, how much your company is bringing in on a daily basis, areas of improvements and rates your usage and efficiency of the program itself.
Dispatch notifications are a little messy to be on the side, wish there was a dedicated page to customer notification and communication when they respond to dispatch threads.
Time management and scheduling. It houses all of our invoices as well and tells us where we are lacking and how much our average tickets are for each technician.
very professional, everything is set up fairly easy. We are able to do many things such as keep track of our technicians, enter new customer info, and pull up old customer files easily
I dislike the fact that sometimes there are too many steps for booking new jobs. I would prefer they had an end time as opposed to just a start time. This causes an extra step where later I have to go back to scheduled job and then reschedule it to make the job longer
works well. Like anything else, it took some getting use to in the beginning. May seem a bit scary, but once you figure out where everything is and how to use it, then there are no issues.
we do call booking, financial things as well. We track our technicians too with dispatch board. Mostly we use it for our customer database
Ease of presenting customers options , allows customer to track the service/sales to the call and allow customer to see where his guy is
Alot of steps to get thru each call, after the call once closed, to get back in its nearly impossible which makes it really hard for on the go follow up and stuff, again really geared towards service
Higher tickets per call
So easy to navigate and look up things, Easy to dispatch.
Not one thing i don not like. Everything is just easy
they are always updating and improving this software
Benefits are 24/7 tech support, easy to remotely log in.
I like the idea of being able to track my technicians GPS on the dispatch screen, as well as send them quick SMS messages. You are able to turn on the feature to notify customers when the technicial is dispatching to thier location, and there is a fature that you can give the customer access to watch the technicians GPS to know when they are getting close to their location.
Service Titan is not the most user friendly system i have used. It is a bit complicated to learn and manuver. There is training on each module however i have gone through all of them and still didn't find it all that helpful.
Really learn it before diving in to it. Make sure that it is really going to cover all of your needs and that you have budget for it.
Tracking technicians and booking technicial field calls.
What are the best aspects of this product?
It is hard to say there is much good in this program, but at least one feature that has made our jobs easier is being able to search using multiple different data types.
What aspects are problematic or could work better?
Where do I even begin. From the beginning the data transfer from our old software to ST has been a nightmare. Instead of all the customer address being in FL, they are all AB (Alberta Canada???) When I brought this up to our "Account Manager" he said there was nothing they could do. We have over 400 club members that ST was supposed to make it easier to schedule their appointments and actually track our members, but they have all been messed up in the transition phase as well. I have spent COUNTLESS working hours trying to fix this with ZERO help from any Service Titan staff. They do not return emails until you either complain or write a bad review.
What features/services would you like to see in future versions of this product?
Actual functionality, and better data transfer.
What specific problems in your company were solved by this product?
-Data Transfer issues
Are you a current user of this product?
Their customer service and ease of use
there is nothing we don't like about Service Titan!
Best HVAC software we have ever used.
We are solving our dispatching, invoices, quoting, fleet tracking, quoting and maintenance program!
I love how service titan lets me do just about any task in organized manner. Our office has been able to eliminate the use of so much paper by allowing us to access and track invoices.
There isn’t anything to complain about, their tech support is able to handle any issue if one arises.
Any company that books appointments could benefit from it.
Service titan has it all! We are able to dispatch, quote, track finances, and invoice with only one program.
Some features are not as intuitive as others, specifically, the maintenance agreement section.
Don't wait and jump in!
We are no longer paying for many systems. It allows us to job cost, which we weren't previously able to do as easily.