What are the best aspects of this product?
It is hard to say there is much good in this program, but at least one feature that has made our jobs easier is being able to search using multiple different data types.
What aspects are problematic or could work better?
Where do I even begin. From the beginning the data transfer from our old software to ST has been a nightmare. Instead of all the customer address being in FL, they are all AB (Alberta Canada??? When I brought this up to our "Account Manager" he said there was nothing they could do. We have over 400 club members that ST was supposed to make it easier to schedule their appointments and actually track our members, but they have all been messed up in the transition phase as well. I have spent COUNTLESS working hours trying to fix this with ZERO help from any Service Titan staff. They do not return emails until you either complain or write a bad review.
What features/services would you like to see in future versions of this product?
Actual functionality, and better data transfer.
What specific problems in your company were solved by this product?
-Data Transfer issues
Are you a current user of this product?